CurrencyFair Reviews 11,766

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,547 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the payment process as smooth, quick, and efficient, often highlighting same-day transfers and excellent exchange rates. Many people appreciate the user-friendly experience, finding the service reliable and straightforward for international money transfers, with some noting significant savings compared to traditional banking. However, some customers experienced issues with transfer times taking longer than expected or incurring higher costs than anticipated. A few other people also felt that the website's functionality had declined, mentioning difficulties with holding money for better rates or confusion regarding recipient details and fees.

What people talk about most

Payment

Customers consistently express satisfaction with the payment process, highlighting its ease and efficiency.... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

User experience

Customers generally report positive experiences with the user experience. Many find the platform easy to use,... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the excellent and competitive... See more

Value for money

Reviewers highlight positive aspects of value for money. Customers consistently praise the very competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smoothly, from opening the account to completing the transaction itself. The GBP-to-EUR transfer to a SEPA bank account arrived the same day within just a few hours. The exchange rate... See more

Company replied

Rated 5 out of 5 stars

I phoned to sort out an issue that turned out to be technology-based and didn't have a clue how to put into practice the solution the CF person suggested. She took the time to explain to me just what... See more

Company replied

Rated 5 out of 5 stars

Reasonably quick exhange and transfer (couple days), which is an inprovement from the last time what I have used CurrencyFair (which has taken over a week. Note the other similar services such as W... See more

Company replied

Rated 5 out of 5 stars

It’s just so straight forward. The only thing I would suggest is that your personal reference number should automatically be included in each transaction after you have logged in. I find I have to kee... See more

Company replied


Company details

  1. #2 of 2 best companies in Currency Exchange Service
  2. #1 of 2 best companies in Money Transfer Service

About CurrencyFair

Written by the company

Fast, secure international money transfers

Send money overseas at better exchange rates, with no hidden fees.

Check our rates

Transfer money overseas
Avoid steep FX markups and hefty international banking fees when transferring your savings abroad.

Access same-day transfers on major currencies to over 150 countries from any device, at any time. As we have local bank accounts across the globe, most international transfers on our platform are treated as domestic transfers, saving you time and money.

Low cost, secure transfers
On average, CurrencyFair only adds 0.53% to the mid-market currency exchange rate, whereas traditional banks can add markups of between 3% and 6%.

Our competitive exchange rates and low flat-fee of just €3 (or currency equivalent) means more money in your pocket when sending and receiving money transfers. In fact, we’re up to eight times cheaper than the banks.

Other ways to save with CurrencyFair:

  • Receive overseas pension - Avoid hidden currency exchange fees when transferring a pension overseas.
  • Buy overseas property - Avoid hefty markups on exchange rates when buying and selling overseas real estate.
  • Receive proceeds from selling shares - Exchange money from the sale of overseas shares at lower-margin FX rates.
  • Pay overseas tax - Save money when paying foreign tax in another currency, wherever you are in the world.

Get started

CurrencyFair - low cost, secure transfers

Written by the company

Save money when you send money with our low-margin FX rates.
Send and receive international money transfers quickly and easily. Exchange to over 20 currencies from one multi-currency account.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

The service was very good and the…

The service was very good and the latest transaction went smoothly. I do however miss the previous feature on the platform that allowed opportunity to time the exchange instead of having it automatically applied.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing Currencyfair.

Thank you for sharing your thoughts on the wallet feature! We're always looking for ways to improve, and your input helps us do exactly that.

We are looking forward to serving you again!

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

Great service

Great service, efficient and reliable!

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review and share your positive experience with us so far. It is excellent to read that you were very happy with the efficiency and reliability of our service.

Rated 5 out of 5 stars

Moving a large amount of money…

Moving a large amount of money triggered the money laundering checks which were completed very quickly. CurrencyFair team were very responsive and helpful.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

We really appreciate you taking the time to share such kind feedback. It means a lot to our entire team to hear that you were happy with the service you received. We're always here to help, and we look forward to welcoming you back again soon.

The Currencyfair team

Rated 5 out of 5 stars
CurrencyFair logo

Reply from CurrencyFair

We appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

The speed of the transaction

The speed of the transaction. Completed the transaction early afternoon on Friday and the money was in my account that same day. When we first moved to France it could take three days!
\ Keep up the good work.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review and share your positive experience. It is great to read that your payment arrived speedily!

Rated 5 out of 5 stars

Best rates and efficient.

Once your account and beneficiaries date setup up properly it is just a click of a button.
CurrencyFair itself is very efficient and rates are of the best you can get! Fees are minimal.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review and share your positive experience. It is great to read that you found the process straightforward and efficient.
The Currencyfair team

Rated 5 out of 5 stars

Efficient and fast transfer

Efficient and fast transfer. Thank you.

21 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

A very fast secure service

A very fast secure service, with excellent exchange rate.

19 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

Simple, Fast & Transparent

CurrencyFair keeps providing a great experience and unbeatable rates

Keep up the good work

21 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

I ran into difficulties ( my tech…

I ran into difficulties ( my tech ability is limited!) and a VERY helpful person talked me through the process on the phone. I’ve been using Currency Fair for years and have always found their support team extremely efficient and responsive. A five star experience.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for continuously choosing CurrencyFair.

We are so glad to hear that you are happy with our service offering and your interactions with our team. We pride ourselves on providing top class customer service and are happy to hear we delivered this service for you.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

Well back as a member

Well back as a member, after some time away, and the help over the phone was more than great! now confident and will use regualy.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing CurrencyFair. We are glad to hear that you are happy with our service and have trust in our service- this is the best kind of feedback we could get . We look forward to serving you again in the future.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

Reliable and quick.

Reliable and quick.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing CurrencyFair. We are glad to hear that you are happy with our service and speed of transfer. We look forward to serving you again in the future.

Kind regards
The CurrencyFair Team

Rated 3 out of 5 stars

Not as easy as usual

Not as easy as usual - returned my money 3 times!

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your feedback.

I'm sorry to hear your transfer was not as straight forward as normal for you.

I will ask for member of our support staff to contact you, to discuss your feedback with you.

All the best,
The CurrencyFair Team

Rated 5 out of 5 stars

Trustworthy

Quick, easy, efficient, trustworthy. I highly recommend.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review. It is great to read that you had a very easy & efficient transaction.

Thank you for choosing CurrencyFair and for taking the time to share your feedback.

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient, no fees and good conversion rate

22 May 2026
CurrencyFair logo

Reply from CurrencyFair

That is exactly what we love to hear! We know that when it comes to your money, speed is one of our top priorities, so we are thrilled that everything went well with your transaction.

Thank you for choosing CurrencyFair and for taking the time to share your experience!

Rated 5 out of 5 stars

I found that although I hadn’t…

I found that although I hadn’t transferred money over the last six months,the instructions were very easy to follow.
I tang your office to make sure I had done things correctly and the contact was very helpfull and everything was easy

22 May 2026
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Reply from CurrencyFair

That is exactly what we love to hear!

We are constantly looking for ways to shave off extra time and make your transfers as efficient as possible. Thank you for being a returning customer and for providing your feedback.

Rated 5 out of 5 stars

Very efficient

Very efficient

20 May 2026
CurrencyFair logo

Reply from CurrencyFair

That is exactly what we love to hear! We know that when it comes to your money, speed is one of our top priorities, so we are thrilled that everything went well with your transaction.

Thank you for choosing CurrencyFair and for taking the time to share your experience!

Rated 4 out of 5 stars

Easy to set up

Easy to set up , many thanks.

18 May 2026
CurrencyFair logo

Reply from CurrencyFair

That is exactly what we love to hear! We are so glad we could provide a seamless experience for you.
Thank you for choosing CurrencyFair and for sharing your feedback!

Rated 5 out of 5 stars

I have used Currency Fair regularly and…

I have used Currency Fair regularly and on the rare occasion that something went wrong it was a quick and easy fix from helpful professionals

22 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your detailed feedback.
We truly appreciate your support and are delighted to hear you had a great experience with our customer support team aswell.

If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

Highly recommended

It works. Simple, smooth, effective.

22 May 2026
CurrencyFair logo

Reply from CurrencyFair

That is exactly what we love to hear! We are so glad we could provide a seamless experience for you and would reccommend our services.
Thank you for choosing CurrencyFair and for sharing your feedback!

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