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Curaleaf Clinic Reviews 

2,658
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 871 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and empathetic approach, often highlighting how helpful and friendly interactions are. The service is frequently described as excellent, with many appreciating the straightforward processes and the personalized support provided. People also report significant positive impacts from the products on their well-being, with prompt and secure delivery services often noted as efficient. However, some customers experienced significant delays with dispatch and delivery, sometimes waiting weeks for prescriptions. A few people also reported issues with customer service, citing slow or generic responses and unhelpful agents. Additionally, some reviewers were dissatisfied with certain product qualities or limited choices, and a small number noted concerns about appointment punctuality or a perceived lack of understanding from practitioners.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, describing it as amazing, expertly run, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that the team is often helpful,... See more

Product

Consumers find product experiences to be ambiguous, with many praising the effectiveness of the products for... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the swift and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service. My life has changed for the better. I'm sleeping much deeper and for longer. No more struggling to get out of bed due to depression, pain and fatigue. It's been life changing.... See more

Company replied

Rated 5 out of 5 stars

Haseeb was great. He was highly knowledgeable, professional, and took the time to understand my needs. He helped amend my prescription to provide even further relief and ensure my ongoing plan is... See more

Company replied

Rated 5 out of 5 stars

After self medicating for over a decade, the relief of finally being listened to and my pain understood was a breath of fresh air . I had my follow up review with Clara today and found her to be prof... See more

Company replied

Rated 5 out of 5 stars

After a call from DR Alex apfel I was so happy to get great advice for pain management every thing was explained to me in a very friendly manor and I would love to have him as my advisor I just want... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(2,658)

839 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service fast delivery this…

Brilliant service fast delivery this should have been done years ago thanks curaleaf

30 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your review! We're delighted to hear you've had a positive experience with our service.

Rated 2 out of 5 stars

Discrimination

Hi I don't like how a schizophrenic gets discriminated and cannot have a legal permit . Does a schizophrenic patient not suffer with depression.and anxiety . It sucks that most professionals always accuse drugs as a cause to illness which isn't always true .

30 June 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for sharing.

Our prescribing decisions are based on an individual clinical assessment and are guided by prescribing regulations and patient safety.

If you have any questions, please contact our patient support team directly. We'd be happy to answer any questions you may have.

Rated 1 out of 5 stars

So ive decided that everytime CL take…

So ive decided that everytime CL take over 3 days to dispatch something thats apparently in stock im going to come here and leave a 1 star review. Their 10 day lead time is ridiculous, they just hide behind policy and cut and paste replies.

When I joined CL dispatch was max of 2 days every single time, now its 6 days and even 10 days in some instances. They also dont let you order it until its due, so I have to wait a month and then 10 days for them to dispatch it once I order it, then 2 days delivery..... That's 42 days between prescriptions 😂😂 and they see that as acceptable.

Look after your patients

30 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Rodney,

Thank you for sharing.

We are unable to identify you from this review. We have requested more information via Trustpilot.

Please contact your assigned pharmacy directly regarding delivery queries.

Rated 5 out of 5 stars

Simply awesome

Simply awesome! Many thanks!!

26 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for your kind words! We're delighted to hear you had such a positive experience.

Rated 5 out of 5 stars

5-Star care from an expert doctor

My latest follow-up appointment with Dr Baljinder Randhawa was excellent. She made the entire process comfortable and straightforward. Her knowledge of different strains is top-tier, allowing us to successfully customize a treatment plan that fits my exact requirements—including GG4 and Alien Mints. Curaleaf has been brilliant, and I really appreciate a doctor who truly collaborates with the patient.

29 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Ben, for taking the time to leave such a thoughtful review. We're delighted to hear that Dr Randhawa made your follow-up appointment comfortable and collaborative.

Rated 3 out of 5 stars

I was with Curaleaf for over a year and…

I was with Curaleaf for over a year and they just got worse and worse.
Waiting weeks for prescriptions,having to go through multiple people/forms to make a query and no responses for a long time and then theyre just generic responses.
I have wasted so much time and money on inferior flower bud with this company its ridiculous
I am now with Medicann,much easier process with next day delivery via Royal mail.Theres no monthly prescription amount,you buy what you want when you need it.
They sell nearly all the Curaleaf stuff plus have a huge range of others at much cheaper prices.

16 May 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to share your feedback. We wish you the best for the future.

We are not able to identify you via this review. We have requested more information via Trustpilot.

Rated 5 out of 5 stars

Highly recommended!

Haseeb was great. He was highly knowledgeable, professional, and took the time to understand my needs. He helped amend my prescription to provide even further relief and ensure my ongoing plan is fully supported.

Whilst dispatch can take up to a week, it's completely understandable given the strict legal regulations that come with this type of medicine. They also give you plenty of time to order your next prescription before the current one runs out.

Definitely recommend!

29 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your fantastic review! We're so pleased to hear that Haseeb provided knowledgeable, professional care.

Rated 5 out of 5 stars

Really friendly team

Really friendly team, patient and understanding, consultant was great, delivery process has been good too as real time tracking is available and meds are working so five stars from me ⭐️⭐️⭐️⭐️⭐️

28 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing. We're glad to hear you're happy with the care from our team.

Rated 1 out of 5 stars

Been with curaleaf for just 2 weeks.

Been with curaleaf for just 2 weeks.
Had 4 prescribed flowers. Ordered 2 (lavender cake-gorilla glue4). GG4 was very weak, leafy, absolutely bone dry, not sticky or tacky, no smell, and tasted very mute. Lavender cake was like drinking women's perfume, not that I've actually tried. So I ordered Royal Moby on my script which arrived yesterday. Omg 😱 how is this considered medical grade blows my mind. I have thrown 3 buds away because they fell apart due to dead bud rot. Not impressed.
I rang clinic and got another appointment to talk about the crap flowers, yes I'm depressed and upset with my experience. I was fobbed off and told they would have to have a group consultation before allowing me another flower. Isn't that how Hitler failed!!!

We, I don't want a dictator, we/I want the quality we pay for, not crap that has had ALL its healthy tasty goodness removed for other purposes!

It's a scam, well that's how I feel.
If this is to compete with street weed it really has MILES to go before it's street good! And that's a shame because I don't agree with the gangs and criminal empires they facilitate.

Not sure how to go forth anymore, the whole experience has worn me out and left me depressed and lost because I am 300 pounds down and that would normaly see me through for nearly 3 weeks, but this less than 1 week and now I am so wound up and stressed its unreal. Curaleaf have seriously messed me up. How can anyone trust what you cant see, and these clinics are getting away with ripping poor sods like me off. Im so angry.

Edited from this point only..01/07/26@02:50
In response to that waffle bellow.
I've contacted several times, asked and pleased for help regarding this, booked me another app to see doctor again. When day arrived I was greeted by someone else, not my assigned doctor. She was useless and unable to do anything without the doctors consent?! So why book and waste my time if this woman can't do anything. You promised me a doctor review with my doctor.
You lie and neglected me, used me for my sign up fee and fibbed me off with seriously poor flowers and expected me to suck it up and enjoy!
This is no way to help patients who cry their eyes out nightly.
Thanks for making me more angry and depressed than I was before.
For the additional comment, you know exactly who I am, yet you leave these responses to help people think you are good, when the truth is, if you cared about someone's health you would contact me or them personally.
Can I add further the fact I am once again in the realms of having to deal with young balaclava lads who we know are always tooled up, delivering it to me, which I despise and hate. BUT you and the system would prefer that! I tried to do the right thing. I wanted to.
I'm outraged and sad, cheers for making me more annoyed.

26 June 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for taking the time to share your experience. We're sorry to hear that you are unhappy with your experience.

Changes to a patient's treatment plan may require clinical review to ensure they are appropriate for each patient's individual needs.

Medical cannabis is produced under strict pharmaceutical quality and regulatory standards, which differ significantly from the illicit market. However, if you have concerns about the condition or quality of the medication you received, we encourage you to report these to your assigned pharmacy, as they are responsible for investigating product quality complaints and can advise you on the appropriate next steps.

Rated 5 out of 5 stars

Great company , awesome staff.

After self medicating for over a decade, the relief of finally being listened to and my pain understood was a breath of fresh air . I had my follow up review with Clara today and found her to be professional, friendly and caring. Dont suffer in silence when there are companies like Curaleaf that can help you and do not judge.

26 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience, Neil. We're delighted to hear that you felt listened to and supported.

Rated 1 out of 5 stars

No interest at all in helping patients

Update 29/6/26
After seeing the response below it's important to stress that there's no mention of the doctors, and that I was repeatedly lied to. Also, sounds a small issue, but actually ordering when you cannot see both names together is much more difficult and aggravating than it may sound. Supervisor Judith repeatedly insisted that having both names together was a problem, as the long name was not "official" and so there may be an issue regarding misreprentation! It was the most nonsensical, ridiculous and, very obviously, made up objection to a perfectly reasonable point I think I've ever heard.
If they allocated similar resources to patient sanity as they do to rapid responses to reviews maybe that would be a good start.
Original review -
Of the 5 doctors I've spoken with, 1 did not do anything that we had discussed, so I couldn't even get a prescription and 1 was incredibly rude. Shocking.
Though all Flower products have short codes and long names, they insist on not putting both names on the same page, so a long, laborious, frustrating and painful process to investigate all options and decide what to order.
They then said due to MHRA rules. If I don't like it, contact them.
So, I did. MHRA said utter nonsense as no such rule, so I'd been repeatedly lied to for weeks.
I am paying well over 2k a year and they are meant to help with stress, not cause it. I'm in process of finding a new clinic that wants to help. Curaleaf's insistence that short codes and long names will not be together so it's helpful for patients, indicates to me that their focus is not on helping those of us that are struggling, so best avoided at all costs. Their bizarre explanations/excuses were embarrassingly poor. You have been warned.

26 June 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hello Gerald, Sorry to hear that the way medicines are displayed in your online account is proving a stressor for you.  The displayed short codes are the official medication name registered with MHRA, and with one click on the product you can find additional information. We will share your feedback with the developers. 

Best wishes, 
Curaleaf Clinic

Rated 5 out of 5 stars

Being with Curaleaf is fantastic as it…

Being with Curaleaf is fantastic as it is so easy to get help and today it was Stephanie who helped me book my second appointment as I was rather stuck with why I couldn't get an appointment before the 3rd of July as that is what I was told to do so I asked for help and Stephanie explained that I could not have an appointment before the 3rd as there is No appointments left...so Stephanie booked my appointment...Stephanie was so efficient and very friendly thats exactly what customers want...Mrs Wendy Allan

26 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind review, Wendy. We're delighted to hear Stephanie was able to help you book your follow-up appointment. We'll be sure to pass your lovely feedback on to Stephanie.

Rated 5 out of 5 stars

I spoke to Rebecca who was so very…

I spoke to Rebecca who was so very friendly, kind and knowledgeable Could not fault her care and swift admin of my prescription .
Curaleaf has such brilliant customer service Always swift to reply to any queries

24 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your wonderful feedback. We're so pleased to hear that Rebecca provided such friendly, knowledgeable support and was able to assist.

Rated 5 out of 5 stars

Curaleaf are very friendly and admin…

Curaleaf are very friendly and admin are very fast to get back to you. Kim and the team are brilliant. Been with cura since 2024 . Only ever had a couple of minor probs which admins had sorted in no time for me . The strains are well looked after . Heard some bad things about other clinics but never experienced any of those things with cura myself. Very are very responsible too . If you want to be prescribed a ridiculous amount of medication then look elsewhere . I prefer cura though. They look out for you best interest at heart . Their products are top notch . Well grown and cured to perfection . Don't expect to be prescribed ounce upon ounce . They won't allow that and that's because they are responsible and I like that . Big up curaleaf

25 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to share your experience, Mark. We're delighted to hear you've had such a positive experience with our team.

Rated 1 out of 5 stars

Listen too much to bias information.

I got declined as they listened to nhs doctors/cpn who are against cannabis treatment so bias information. if the nhs was any good and the various treatments I had had worked I wouldn’t be looking at alternatives. Honestely a lot
Will be declined as most nhs doctors I know are against medical cannabis. But got an appointment elsewhere now. To be fair I’m getting a refund but what a waste of time.

24 June 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your feedback. We're sorry to hear that you were disappointed with the outcome of your assessment.

We wish you all the best with your treatment journey.

Rated 5 out of 5 stars

Great service and staff - open, thorough and beneficial

Great service, they are really approachable and easy to access support and help. They have a app which is really good. I find it easy to navigate and use, they have patient support via messaging as well as other methods is helpful, prompt and useful. All of my appointments have been really helpful to keep me upto date on what is best to maximise the benefit of my medication. Ypu can also try alternative medications to find what works best for you and they make it easy to change these yourself with support. They use DPD to deliver the medication which comes really quickly (depending on where you live) and securely as you need a pin. Its easy to change your address if you need to so it can still be delivered to you if you aren't at the usual address.

16 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for this wonderful, detailed feedback, Fi. We're really pleased to hear this. We'll pass your kind words on to the team.

Rated 5 out of 5 stars

Review Curalief

With little change there wasn't very much to discuss,

23 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Simple to apply! Great service

I applied online and linked in with my NHS login. Curaleaf and my GP done all back room stuff for me and I just got given an appointment when it was cleared. James my consultant is great we've been working together 6 months now and I have come off 2 medications with medical cannabis, I'm having great results mentally, also physically due to coming off strong pills. They also provide the pharmacy so the whole process was easy simple and I feel confident and safe working with them along side my GP. Would recommend to anyone who needs this service.

L

23 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Luke — this is a lovely review to read. We're so glad the onboarding process felt straightforward.

Rated 5 out of 5 stars

I am writing this as I have spoken to…

I am writing this as I have spoken to chloe on the phone today to help me get my medication before I go on holiday on the 30th of June and this is the day it will be released to me and by then it will be two late and i will have to go on holiday with no medication which is a problem I don't how I will manage

23 June 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing. We can see you have been in touch with our team about this.

Rated 5 out of 5 stars

Great Customer Service from Jake

Very friendly and attentive support and customer service. Jake helped me with my issue promptly and professionally, and sorted it in a matter of hours.

21 June 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you, George. We're glad Jake was able to resolve things for you quickly.

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