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Cubitt & West Reviews 

6,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for keeping them well-informed and supported throughout the entire property buying and selling process. People also appreciate the efficient service, friendly attitude, and quick response times, making their overall user experience smooth, reassuring, and completely stress-free. However, some customers also noted occasional delays in maintenance and frustrating communication issues regarding property management. Some reviewers were not happy with prolonged unresolved repairs, and a few mentioned having to constantly chase the office for updates. A small group of people encountered disappointing service experiences involving poor handling of inspections and lack of timely support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the team as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are consistently... See more

Response time

Consumers find response time to be positive and consistently fast. Reviewers report that staff members are... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting stress-free and smooth transactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We couldn’t recommend Cubitt & West enough! As first-time buyers, the whole process was new to us, but from start to finish the team were incredibly supportive, professional, and always on top o... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend Cubitt & West Woodingdean. The whole team John, Lisa, Kelly, Conno, Donna and Garry were always friendly and very professional with the sale of our flat. Always on t... See more

Company replied

Rated 5 out of 5 stars

The situation was handled both professionally and efficiently by ES (Property Manager). Not only did she send an email, l received a very polite telephone call from E. The problem was resolved the fol... See more

Company replied

Rated 5 out of 5 stars

Katarina and the team have been incredible through the long and often complicated process of selling our flat in Reigate. They have been patient, and the right amount of flexible yet forceful when nee... See more

Company replied


Company details

  1. Real Estate Agents

About Cubitt & West

Written by the company

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

Book a free valuation>

There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,141)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dionne from the Horsham Cubbit & west branch

I Had Dionne from the Horsham Cubbit &West branch round today to value my Flat & discuss a few different options , she turned up on time was polite & well turned out, she was honest & informative & I would feel confident moving forward with her guidance, extremely pleasant lady , thank you Dionne

7 April 2026
Unprompted review
Rated 4 out of 5 stars

We had a good experience with Cubitt and West

We had a good experience with Cubitt and West. Julie Bramble was lovely during this lengthy process. She always answered questions, got back to me at a timely manner and was very patient. No complaints when it comes to her. Thank you Julie!

2 March 2026
Unprompted review
Rated 3 out of 5 stars

Flat sale

They have a proactive sales team who do call round and message contacts but it's not always clear which you're going to deal with. You do pay additional for the photos as they outsource which seems a little cheeky.

Their team progressor is minimal so support during a tricky sale was limited. I didn't feel protected by them given I was paying their fee.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Abi Valentine-Rugg is a star!!

Abi Valentine-Rugg is my point of contact and she is an absolute star!

Always helpful, always reliable, always smiling. keep up the good work, thanks very much.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Cubitt & West Haywards Heath office…

Cubitt & West Haywards Heath office pushed for me to use their in house Mortgage Broker, however, failed to advise that you will have to pay approx £600 for the privilege until you're too far into the process and have no time to look elsewhere. Customer transparency is very poor. I'd avoid.

4 February 2026
Unprompted review
Cubitt & West logo

Reply from Cubitt & West

Thank you for your comments and we are sorry that you feel this way.

Whilst we recommend using our Mortgage Advisors due to the excellent levels of service that they provide and their access to the entire market which allows them to find the best rates, there is never any pressure and we appreciate that all customers will have their own needs to consider. Whilst there is a success fee, which is normal in the industry, this is only payable if the mortgage application is successful.

We note that you are not purchasing your property through Cubitt & West however you have decided to continue with your Mortgage application through us. We are pleased that we have been able to assist you with your purchase in this respect and we hope that it proceeds to a successful conclusion.

Kind regards
Cubitt & West

Rated 5 out of 5 stars

Cubitt & West are the Best

Cubitt & West are very professional and efficient. We were kept fully informed throughout the process. The company is proactive and progressive. Their app allowed 24 hour access with updates of the sale and the app was very user friendly. If you are selling your house Cubitt & West are the agents to use.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you, thank you, Julia at Cubitt & West!

I have had the most refreshing experience from Julia at Cubitt & West Estate Agents - all estate agents really are not the same! Her attention to detail, she listens, takes on board 'you' as an individual and even gets in touch at times that suit me! I am so grateful for Julia's time, effort and for being so genuine. I can tell this is not a job for her but something from the heart - I can never thank you enough for making my house hunt a memorable positive experience. Thank you, thank you! Maria

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.
5* would recommend

16 March 2026
Unprompted review
Rated 4 out of 5 stars

I felt in very safe hands with Julie

I felt in very safe hands with Julie - she was a great communicator, empathetic and supportive. When she went on leave I was thankful for her return! Thank you Julie for seeing me through the process.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Cubbit & west redhill branch..

Cubbit & west redhill branch... as this was going to be my first time selling a property i didn't know what to expect but picking up the phone and making that call to the team at Cubbit and west was a very good decision, I spoke to jayde who explained the process and from then onwards it was plain sailing right upto the day the contracts were exchanged. I would definitely recommend them..

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

All the staff at the Cubitt & West branch in Leatherhead have always been so helpful. Quick responses to any questions and keeping us informed at every step of both the selling and buying processes.
We have found them all to be professional and friendly.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Cubbitt and West - Best Estate Agent in Emsworth

I highly recommend Cubbitt and West. They are without a doubt the best estate agents I have ever dealt with.

A special thank you to Katie, the Manager, whose professionalism and clear advice really stood out from the start. Her guidance genuinely saved me money compared with the suggestions I received from some other Emsworth agents, who I felt in some cases did not give me the best advice.

Julie did an absolutely fantastic job progressing the sale. She was proactive, efficient, and always kept me informed, which made the whole process so much smoother and far less stressful.

Thanks also to Joe for his support during the process.

The whole team provided exceptional service — always proactive, communicative, and genuinely committed to getting the best outcome for me. It’s rare to find an estate agent that combines professionalism, enthusiasm and integrity so well.

If you’re selling in Emsworth or the surrounding area, I wouldn’t hesitate to recommend Cubitt & West.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Angela at Cubitt and West

Angela at Cubitt and West, Lewes Road Brighton branch was great. Gave very sensible advice and was very responsive throughout. A professional throughout, many thanks.

4 March 2026
Unprompted review

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