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Cubitt & West Reviews 

6,140
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for keeping them well-informed and supported throughout the entire property buying and selling process. People also appreciate the efficient service, friendly attitude, and quick response times, making their overall user experience smooth, reassuring, and completely stress-free. However, some customers also noted occasional delays in maintenance and frustrating communication issues regarding property management. Some reviewers were not happy with prolonged unresolved repairs, and a few mentioned having to constantly chase the office for updates. A small group of people encountered disappointing service experiences involving poor handling of inspections and lack of timely support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the team as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are consistently... See more

Response time

Consumers find response time to be positive and consistently fast. Reviewers report that staff members are... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting stress-free and smooth transactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We couldn’t recommend Cubitt & West enough! As first-time buyers, the whole process was new to us, but from start to finish the team were incredibly supportive, professional, and always on top o... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend Cubitt & West Woodingdean. The whole team John, Lisa, Kelly, Conno, Donna and Garry were always friendly and very professional with the sale of our flat. Always on t... See more

Company replied

Rated 5 out of 5 stars

The situation was handled both professionally and efficiently by ES (Property Manager). Not only did she send an email, l received a very polite telephone call from E. The problem was resolved the fol... See more

Company replied

Rated 5 out of 5 stars

Katarina and the team have been incredible through the long and often complicated process of selling our flat in Reigate. They have been patient, and the right amount of flexible yet forceful when nee... See more

Company replied


Company details

  1. Real Estate Agents

About Cubitt & West

Written by the company

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

Book a free valuation>

There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,140)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless Approach to buying

Jo and the team were excellent in communicating regularly with the purchase of my property which could have been very stressful for me in my circumstances . Nothing was too much trouble and all my questions were answered promptly . Thank you for making try buying process a seamless approach - would definitely recommend
Thank you Michele

16 June 2026
Unprompted review
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Reply from Cubitt & West

We are so glad we could make your property purchase a seamless experience! Thank you for your kind words and for recommending us. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent job…

Thomas Goodchild did an excellent job mediating between myself and a difficult tenant as they were leaving the property. He was very prompt in dealing with all email correspondence and also telephone calls. I was especially pleased with the contractual advice that he provided.

15 June 2026
Unprompted review
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Reply from Cubitt & West

We're so glad to hear our team provided excellent support during a difficult situation. Your positive feedback on our promptness and advice is truly appreciated!

Rated 5 out of 5 stars

Excellent experience

Excellent experience, agents listened well to what we were looking for. It was a very pernal approach and they would only offer viewings for houses that really matched our criteria. Alia was also really kind and available to arrange viewings at very short notice.

13 June 2026
Unprompted review
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Reply from Cubitt & West

We're so happy to hear our agents provided a personalised approach and listened to your needs. We appreciate your kind words about our team's responsiveness. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great firm to deal with.

The experience of dealing with this firm was great in every way possible. After our dreadful experience with another letting firm in the area, it was a question of 'chalk and cheese'. The letting team of Ciaron and Ava in their Brighton, Lewis Road letting branch, was exemplary in every possible way. They both responded clearly to our many questions. Nothing was too much trouble for them. They made our letting process a pleasure. As I am writing this review for 'Trustpilot' the only negative thought I have is their star grading system where five stars is the highest one can go. If I were able I would go way beyond the five stars. A massive 'Thank you' to both Ciaron and Ava. The firm of Cubitt and West has wonderful reviews on 'Trustpilot' and those reviews are entirely merited.

15 June 2026
Unprompted review
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Reply from Cubitt & West

We are so pleased to hear about your excellent experience with our letting team. It is wonderful to know that we could make your letting process a pleasure, especially after a previous difficult experience. Your kind words about our team members are truly appreciated, and we are grateful for your high praise. Thank you for taking the time to share such a positive review.

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, it's been a daunting process, but the team at Cranleigh have been an amazing resource of information with great communication. While the property itself unfortunately didn't work out, I would have no hesitation in using Cubitt and West to buy or sell in the future.
Hannah and Rhys especially were incredibly helpful throughout the entire process, and hands down the best estate agents we've delt with so far in our journey.

2 March 2026
Unprompted review
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Reply from Cubitt & West

We truly appreciate your kind words about our team's support during your first home buying experience. It's wonderful to know our communication and assistance were so valuable. We look forward to helping you in the future!

Rated 5 out of 5 stars

Marc Steel is the best property manager…

Marc Steel is the best property manager i have ever come across in the 30 years of renting. He has been so considerate and supportive all the way through the 3 years tenancy. If you ever have him as a manager you have hit the jackpot. His compansion, understanding and straight honesty is second to none.

11 June 2026
Unprompted review
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Reply from Cubitt & West

We are so pleased to hear about your exceptional 3-year tenancy experience. Your kind words truly highlight the dedication we strive for. Thank you for sharing your positive feedback!

Rated 4 out of 5 stars

Jo Willans - Mortgage Matters Ambassador.

It was time again to renew our mortgage after the first 2 years had been completed.
Fortunately I had Jo Willans, from the Mortgage Matters Team in Worthing on had to advise and guide me through the processes.
Jo is an exceptionally talented and knowledgeable Senior Mortgage Advisor, her patience and understanding put my mind at rest as we ploughed through the options available. Needless to say we sorted the best deal to move forward as we strive to become the owners of our home.
Thank you for all of your help Jo, you have been outstanding.

2 June 2026
Unprompted review
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Reply from Cubitt & West

We are so pleased to hear about your positive experience with our team. It is wonderful to know that we could provide such valuable assistance during your mortgage renewal process. We appreciate you sharing your kind words.

Rated 5 out of 5 stars

The team were great and always did…

The team were great and always did their best despite some challenges from other sources. I would particularly like to say thank you to Julie and Zoey. They went out of their way to help.

8 June 2026
Unprompted review
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Reply from Cubitt & West

We are so pleased to hear about your positive experience and that our team, especially Julie and Zoey, provided exceptional support despite challenges. Thank you for your kind words.

Rated 5 out of 5 stars

We were buying our first home and Julie…

We were buying our first home and Julie was so friendly and helpful, and always happy to answer any questions we had. She also communicated frequently with our sellers in order to provide us with updates which we were grateful for.

8 June 2026
Unprompted review
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Reply from Cubitt & West

We are so glad we could make your first home-buying experience a smooth one. We appreciate your kind words about our helpfulness and communication.

Rated 5 out of 5 stars

Julie and her team were a pleasure to…

Julie and her team were a pleasure to deal with when the house went on the market from start to finish.
I felt postive and at ease all the way through the selling process, which was stressful enough.
Any questions were answered in a professional and prompt manner.
Would definitely recommend 👌

1 June 2026
Unprompted review
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Reply from Cubitt & West

We're so glad to hear we made your selling process positive and stress-free. Your kind words mean a lot to us, and we appreciate you recommending our services.

Rated 4 out of 5 stars

Id recommend Cubitt and West for anyone…

Id recommend Cubitt and West for anyone selling their home. Julie was great and communicating between myself and the buyer and everything went much faster than expected. A very happy seller. Thank you

7 June 2026
Unprompted review
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Reply from Cubitt & West

We're so glad to hear you had such a positive experience selling your home with us. It's wonderful that everything went smoothly and quickly. Thank you for your kind words!

Rated 5 out of 5 stars

Huge Thank you to Julie Bramble

We had a great experience purchasing our home and couldn't be happier with the service we received. Julie Bramble was fantastic throughout the whole process – always friendly, professional and quick to respond to any questions we had. She kept us updated and helped make what can be a stressful process feel much smoother. Thank you, Julie, for all your help in getting us into our new home. We would happily recommend you and the team to anyone looking to buy or sell a property!

4 June 2026
Unprompted review
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Reply from Cubitt & West

We are so pleased to hear of your wonderful experience and that we could make your home-buying journey smoother. Thank you for your kind words and recommendation; we truly appreciate it!

Rated 5 out of 5 stars

Excellent service as usual and…

Excellent service as usual and excellent customer service from Teodora Manole, would highly recommend.

28 May 2026
Unprompted review
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Reply from Cubitt & West

We are so pleased you had an excellent experience and appreciate your kind words about our service.

Rated 5 out of 5 stars

Selling/buying a house

Very helpful and will always ring you back as quickly as they can with queries etc. My experience with Cubitt and West very good. All the staff were helpful especially Summer who is dealing with the house I am buying . I know she has only been there for about a year but very professional, pleasant and a joy to work with. Thank you

29 May 2026
Unprompted review
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Reply from Cubitt & West

We're so glad to hear about your positive experience and that our team were helpful. It's wonderful to know we could assist you effectively. Thank you for sharing your kind words!

Rated 5 out of 5 stars

I want to say that Callum Street is an excellent employee.

I want to say that Callum Street must be your friendliest and most efficient employee.
He always responds fast, and deals with any questions or problems quickly.
The team are lucky to have him.
Imogen Majsai

27 May 2026
Unprompted review
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Reply from Cubitt & West

We are so happy to hear about your positive experience! We truly appreciate you sharing your kind words. We value your feedback greatly, and Callum will be incredibly happy to receive such feedback.

Rated 4 out of 5 stars

Happy with the service given

Happy with the service given

22 May 2026
Unprompted review
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Reply from Cubitt & West

We're happy to hear you were pleased with our service. Thank you for your positive feedback.

Rated 5 out of 5 stars

I recently completed a property sale…

I recently completed a property sale through the Emsworth office and wanted to share how impressed I was with the entire experience. From start to finish, the process was handled with a level of professionalism, clarity, and care that genuinely set this team apart.
A special mention must go to Julie Bramble, whose support made a real difference. Julie was consistently proactive, keeping me fully informed at every stage and ensuring I always understood the next steps. Her communication was clear and timely, and she balanced friendliness with absolute professionalism. Nothing ever felt like too much trouble, and her attention to detail gave me real confidence throughout the transaction.
What stood out most was Julie’s ability to anticipate potential issues before they became problems, guiding the process smoothly and efficiently. It’s rare to find someone who combines expertise with such a personable approach, and it made the entire experience far less stressful than I expected.

21 May 2026
Unprompted review
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Reply from Cubitt & West

We are so pleased to hear about your excellent experience with our team at the Emsworth office. It is wonderful to know that our professional approach, clear communication, and proactive support made a significant difference during your property sale. We truly value your kind words and appreciate you sharing your positive feedback.

Rated 4 out of 5 stars

I have changed my negative review to a Positive due to one Lady

When i moved into my current property it had issues, quite bad ones and the person who was dealing with the maintenance didnt actually do his job, he found excuse after excuse and thats how it was for 6 weeks, then I requested someone else take over from this person who just sat on his hands, i was passed onto a lovely lady, shame I cannot name names, but she is incredible, she got things done, no excuses, no sitting around and she actually phoned me back with updates, I just want to say a big thank you to this person (B***a), you are fantastic at your job, very professional, fast to get things done, no BS, here's your flowers 💐🌹 by the way, thank you for everything you have done, all issues resolved, your amazing 😊
4 stars for you, minus one because of the previous one "dealing" with the maintenance.

8 April 2026
Unprompted review
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Reply from Cubitt & West

Thank you for taking the time to leave us a review and we are sorry that you have experienced some issues with your hot water since moving into a property that we manage.

Whilst the staff at the Customer and Property Care department will be best placed to assist you with any maintenance concerns that you have, if you are experiencing any issues with contacting them, please do not hesitate to call our Customer Support department on 01702 540802. Thank you.

Kind regards
Cubitt & West

Rated 5 out of 5 stars

John O'Neill was great

John O'Neill was great - very professional, well prepared and thought out presentation and comparison with other properties which helped us understand the valuation clearly. Also, he was smartly dressed!

13 May 2026
Unprompted review
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Reply from Cubitt & West

We are so pleased to hear about your positive experience. We appreciate your kind words, our team are happy to have been able to assist, and John will be happy to receive such lovely feedback!

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