Cubeit Portable Storage Reviews 216

TrustScore 1.5 out of 5

1.6

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Rated 2 out of 5 stars

Cubes are stored outdoors, so don't pack anything that can't handle huge temp/humidity swings (liquids, antiques etc.) Rodents can be another problem. PODS has climate controlled warehouses with pes... See more

Company replied

Rated 1 out of 5 stars

HORRIBLE. They were meant to come at 10am and every time we call they say 5 minutes to half an hour. We have now been waiting four hours and they are telling us one more hour. We have eight people rea... See more

Company replied

Rated 1 out of 5 stars

An absolute nightmare from start to finish. No communication between locations. Late pick up, marked for storage instead of long distance move. Paid a deposit only to be told our Cube wasn't shipped w... See more

Company replied

Rated 1 out of 5 stars

It is a nightmare for my family after signed contract with Cubeit on August 10th, 2020. Cubeit did not brought necessary insurance for delivery containers in some areas; It caused sooooo many issues a... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Cubeit Portable Storage containers are a safe, convenient, cost effective solution to your moving & storage needs. Call or get an instant online quote!


Contact info

  • Canadian Road 100, M1R 4Z5, Toronto, Canada

  • cubeit.ca

1.6

Bad

TrustScore 1.5 out of 5

216 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

We Thank Rob for the good service at…

We Thank Rob for the good service at Abbotsford and everybody

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello MAdeleine. Thank you for sharing your wonderful experience with Rob and Cubeit Portable Storage team! We are so happy to have been such a great service for you. We will certainly keep offering amazing service and will be more than happy to assist you the next time you need portable storage. Take care :)!

Rated 1 out of 5 stars

Bitter taste

We had the cube for 3 months. We asked at the last minute if we could extent for one more month (this part is my fault i should have called a couple days before the pickup date). I received an email the next morning saying they were able to extent for a month. However, the truck showed up to pick up the cube anyway. The driver contacted the headquarters to confirmed it was ok. Unfortunetly, he told us the Cube was reserved for another customer. We had to empty the Cube immediately so he could leave with it. Our belonging were in our driveway. Than I sent an email explaining that the cube was gone and to make sure they would not charge me for an another month. Guess what? They charge me fir another month! I called to explain the situation and the employee was supposed to take care of it. A month later the charge was still on my statement, I needed to call again to have it fixed. It’s been a while and still no credit on my visa. I understand that I was probably to late to renew my rental, but but I don’t expect to spend hours on the phone to have a credit for a cube I don’t have anymore.

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello Nicole, thank you for taking the time to write a review. We would like to share your feedback with our team and upper management for investigation. Could you kindly email us at storagevaultreviews@storagevaultcanada.com with the full name on the account, and contact number?

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish! We were in transition for one month so our belongings were stored at their facility and dropped off when we moved in. I would highly recommend this service. A little pricey but for the convenience of packing up our house and loading/unloading at our own pace it was worth the expense!

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello Jennifer. We are proud to have been there for you from start to finish. It's important to us that our clients are provided great service at all times :)!

Rated 5 out of 5 stars

Absolutely great to deal with

Absolutely great to deal with! Highly recommended!

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Thank you so much for sharing your incredible experience with us, Mike! We are happy to be a great service and portable storage option for you during this time. We are so pleased to hear that you found our service to your liking :). We are here for you whenever you may need us again Mike, and look forward to welcoming you back!

Rated 5 out of 5 stars

Very happy with the service.

Very happy with the service. Quick to response and resolve any issue although I don’t have any but their willingness to resolve any which makes me give them 5 stars. Used them twice and
will do it again if needed I will definitely recommend them.

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello Beena, We pleased to be of great service to you. Thank you for sharing your experience.

Rated 5 out of 5 stars

Smooth process

Smooth process, excellent communication. Book early, because you need a week or two notice for pickup/drop off.

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello Martin, thanks for your feedback. We are happy to be of great service to you during this time.

Rated 4 out of 5 stars

Great way to move especially if it's…

Great way to move especially if it's just across town and you need a bit of time to get organized or pack. I had it out on my driveway for a month and slowly packed between my a busy schedule and busy life. I was out of town when they moved it to my new location. It's a nice option to have if you aren't available on your moving day. Then I could unpack it on my own time. Only thing would of appreciated is that when I booked it it showed all days of the week we're available but when I called to confirmed pick up and delivery they said they didn't deliver in my area on that day. So I had to get my possession date changed which was a bit of work. Luckily the seller was very understanding. Also the box was a little beat up. The part where you alive the lock into was bent and rusted. I would of also liked a lot more hooks or places to attach my cords to secure my load. I would book and move again with Cube-it

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Thank you for sharing your experience with us, Jackie. We are happy to have been a great service and portable storage option for you during this time. We are pleased to hear that you found our service to your overall liking, that means a lot to us :). We are here for you whenever you may need us again Jackie, and we look forward to welcoming you back.

Rated 5 out of 5 stars

The people there are excellent in…

The people there are excellent in working with you and finding a solution that helps you best

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hi Paula, it's been our absolute pleasure providing you with great service.

Rated 5 out of 5 stars

The Cubeit team was friendly and…

The Cubeit team was friendly and helpful. The process for scheduling and receiving the cube was easy.

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

We are happy to help make your move much more manageable, Steve. Thank you for sharing your experience!

Rated 5 out of 5 stars

Absolutely loved the phone text…

Absolutely loved the phone text messages to tell me when the cube was on it’s was, dropped off or picked up.

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

We are proud to provide you with great value and service, MS. Thank you for sharing your wonderful experience!

Rated 5 out of 5 stars

Have had the unit on site for a couple…

Have had the unit on site for a couple of months. I will review once I finish business with them. But so far, very good on billing.

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

We are proud to provide you with great value and service, Kelly. Thank you for sharing your wonderful experience!

Rated 5 out of 5 stars

Your team is outstanding

Your team is outstanding, and everyone is so very polite, thanks for all your work on this project. I will be recommending your services.

Respectfully
Allen Charron

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Thank you so much for sharing your wonderful experience with us, Allen. We are happy to have exceeded your expectations during this time. We are so pleased to hear that you found our service to your extreme liking and that you would even recommend us to your friends and family. That means a lot to us. We take pride in providing a comfortable space for all of our clients. We are here for you whenever you may need us again Allen, and we look forward to welcoming you back!

Rated 5 out of 5 stars

Had no problems at all with any of the…

Had no problems at all with any of the transactions. Was delivered on time and picked up when requested. Would forsure use the services again as it ended up market was poor this year to sell our house so had to make the decision to return the cube. Will try again in the fall. Thanks for the great service.

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Thanks for sharing your awesome review with us Pam. We're elated that your experience with us was amazing and the staff was fantastic. We will certainly keep offering great service and will be more than happy to assist you the next time you need storage.

Rated 5 out of 5 stars

Amazing customer service.

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hi, Adel. Thank you for sharing your experience with us! We are happy to have been a great service and option for you during this time:).

Rated 5 out of 5 stars

Great experience overall

Great experience overall, I will say the website is a bit finicky, but overall it was great service for a reasonable price!

29 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello, Mike. Thank you for sharing your experience with us. We are happy to have been a great service and option for you during this time. I will pass on your comment about the website to our developer team.

Rated 5 out of 5 stars

It has been a pleasure to work with…

It has been a pleasure to work with Cubeit Portable Storage. Their staff have been friendly, helpful and efficient at every stage, and communication is great.

27 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hi Ella. Thank you for sharing your experience with us! We are happy to have been a great service and option for you during this time:).

Rated 5 out of 5 stars

The team at CubeIt was AWESOME!!

The team at CubeIt was AWESOME!!
I needed storage for a kitchen reno due to a fire. Little did I know that you need to reserve these units weeks in advance. :( The team at CubeIt found a way to get me a unit almost immediately. My cousin used them for their storage needs 2 months later after hearing about my experience. I know who to call or recommend!

26 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello, Audrey. We're elated to hear that your experience with us was amazing! We will certainly keep offering great service and will be more than happy to assist you the next time you need storage.

Rated 1 out of 5 stars

Stop taking money off my credit card.

I rented a cubit from 09 May to July 09 2019. The driver didn't deliver the container until the 12 of May. Once I had the container it was then picked up on the 09 July as per the contract. I have been charged on my credit card up to 09 August. The problem is your company after 3 calls and talking to a manager still have not credited back to my credit card. I was assured after each call it was but has not. This is unacceptable and I will never use cubit again. And if someone asks I will tell them to not use your company.

26 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello Bob, thank you for taking the time to write a review. We have shared your feedback with our team and upper management for investigation. We hope to have the chance to welcome you back again and provide a better experience.

Rated 5 out of 5 stars

Great customer service and delivery

Great customer service and delivery. Extremely helpful with rescheduling to meet our changes due to delays in construction. Easy to deal with and very friendly. I highly recommend them.

26 August 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello Solutions Plus. Reliability and great service are what we are all about here at Cubeit Portable Storage. We are always happy to provide the great service many have come to expect from us. Thank you for sharing your wonderful experience, it's been our absolute pleasure!

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