Cruise Retail Academy Reviews 

498
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the training modules clear, practical, and comprehensive, effectively preparing them for their roles. Many appreciated the engaging lessons, relatable examples, and the use of videos and podcasts, which made learning informative and straightforward. The dedicated team is frequently praised for their patience, helpfulness, and personalized support throughout the learning process. Reviewers often highlight how the courses boosted their confidence, improved communication skills, and provided valuable industry knowledge. The overall service is described as professional, well-organized, and valuable for career opportunities, offering accessible and quality education.

What people talk about most

User experience

Consumers find the user experience to be highly positive, describing it as structured, welcoming, and... See more

Staff

Clients share positive opinions on staff, frequently praising their professionalism, support, and... See more

Service

Customers consistently note positive experiences with service, praising the clear, actionable guidance on... See more

Product

Reviewers highlight positive aspects of product, praising the exceptionally well-structured and insightful... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional, well-articulated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(498)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Adrian for the learning…

Thank you Adrian for the learning program most of us we are learning a lot and refreshing our skills we appreciate all your good work and free certificates it's Amazing , great educational for Free Thank you so much

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful, full of details. I appreciate all the effort for investing knowledge in this amazing Academy. As a person who had a lot of experience on the ships still I learn a lot. Thank you :)

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Finally my embark first day on dufry

I would like to thank Rob for being my agent and for assisting me through the whole process until boarding at the Dufry shop on the cruise.
I’m boarding today, and soon everyone else in the group will be boarding as well—just a little patience and your turn will come!

3 September 2025
Rated 5 out of 5 stars

Lots of knowledge and rich content for sales people to digest

I can attest the diploma package encompasses all that I have learnt in my 10 years experience in a nutshell.
I wish the course would go deeper to showing how one should open a conversations with high end / luxury clients to create trust. This will help one to build up on the opening statements especially for those of us who have no experience in selling luxury merchandise or delt with luxury clients.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Great

The communication was pretty smooth and felt a lot of support. I felt I was given a great deal of information to make the best decision.

12 August 2025
Unprompted review

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