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For over 130 years, Crufts has celebrated a unique bond between humans and dogs. Crufts pet insurance continues that mission, protecting dogs and supporting their owners so you can enjoy every moment together. We believe insurance should protect dogs for life, supporting their health and wellbeing at every stage. Our policies are designed to give you confidence, so you can focus on celebrating life with your dog.
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
4.2
12 reviews
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Reply from Crufts Pet Insurance
Hi Mark,
Thank you for taking the time to leave us a 4 star review! ⭐️
We're really pleased to hear that you found everything straightforward. We want arranging pet insurance to be as simple and hassle free as possible, so it's great to know you had a positive experience.
Thank you for choosing Crufts Pet Insurance. We really appreciate your feedback and hope we can make your next experience a 5 star one! 🐾
Best wishes,
Liam
Customer Service Teams
Reply from Crufts Pet Insurance
Hi Ruth,
Thank you for your lovely 5 star review! ⭐️
It's great to hear that everything was quick and easy, and that you received friendly service along the way.
We're really pleased you had such a positive experience and appreciate you taking the time to let us know.
Thank you for choosing Crufts Pet Insurance. We're always here if you need us! 🐾
Best wishes,
Liam
Customer Service Teams
It seems to be a very good affordable insurance for my dogs and very easy to talk to the people on the phone
Reply from Crufts Pet Insurance
Hello
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jenny
Customer Service Team
Reply from Crufts Pet Insurance
Hi Linda,
Thank you so much for your fantastic 5 star review ⭐️
It is great to hear that you found our colleague extremely helpful and knowledgeable. Knowing you received confident and capable support is exactly the experience we want to provide.
Thank you for choosing Crufts Pet Insurance and for taking the time to share your feedback.
Best wishes,
Liam
Customer Service Teams
Great service from someone approachable. Always good to talk to a human.
Reply from Crufts Pet Insurance
Hi Annette,
Thank you so much for your wonderful 5 star review ⭐️
It is lovely to hear that you found our team approachable and received such great service. We completely agree that sometimes there is nothing better than being able to speak to a real person who can listen and help.
Thank you for choosing Crufts Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Reply from Crufts Pet Insurance
Hi Peter,
Thank you so much for your 5 star review ⭐️
We are really pleased to hear that you found the support you received helpful and the information provided clear and easy to understand.
Thank you for choosing Crufts Pet Insurance and for taking the time to leave us your feedback.
Best wishes,
Liam
Customer Service Teams
When I changed it was very smooth and the lady couldn’t have been nicer. 2days later I began getting emails asking me to choose my dogs insurance… I called the help line 45 minutes later I was told not to worry it was all sorted… 2 more emails arrived so I called the helpline again 35 minutes later I was told to ignore anymore emails which I have but let’s see how it goes. My first money will be taken out today, let’s see if they get it right
Reply from Crufts Pet Insurance
Hi Kevin,
Thank you for taking the time to share your feedback.
It is great to hear that making the change to your policy was smooth and that the colleague you spoke with was so helpful. We are sorry, however, that this was followed by emails that caused confusion and meant you had to contact us more than once to seek reassurance.
We also appreciate your comments about the time you spent waiting to speak with our team. We understand how frustrating that must have been, particularly when you were calling about something you believed had already been resolved.
We are pleased that you were able to speak with our team and that they confirmed everything had been sorted. We hope everything now continues as expected with your policy.
Thank you for choosing Crufts Pet Insurance and for your balanced feedback.
Best wishes,
Liam
Customer Service Teams
Satisfied with our selection that had only recently become available.
Reply from Crufts Pet Insurance
Hi,
Thank you so much for your 5 star review ⭐️
We are really pleased to hear that you are happy with your choice of cover, particularly as the option you selected has only recently become available.
Thank you for choosing Crufts Pet Insurance. We hope your policy provides plenty of peace of mind for you and your pet.
Best wishes,
Liam
Customer Service Teams
Reply from Crufts Pet Insurance
Hi Andrew,
Thank you so much for your fantastic 5 star review ⭐️
It is wonderful to see Kelly recognised for providing such excellent service. We will make sure your feedback is shared with her, she will be really pleased to receive it.
Thank you for choosing Crufts Pet Insurance and for taking the time to recognise Kelly's service.
Best wishes,
Liam
Customer Service Teams
It was a lot easy than I thought it would be so thank you
Reply from Crufts Pet Insurance
Hi Susan,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that everything was much easier than you expected. We want arranging your pet's insurance to feel simple and straightforward, so we're really pleased that was your experience.
Thank you for choosing Crufts Pet Insurance and for taking the time to share your feedback.
Best wishes,
Liam
Customer Service Teams
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