NFU Mutual Reviews 6,550

Acted quickly in appointing Crawfords as loss adjusters who were excellent. NFU paid Crawfords recommendations quickly. However, NFU were unwilling to inform us of the effect of the claim on future pr... See more

I had occasion to make my first claim on my car insurance. I was quite anxious about this but the agent was friendly, put me at ease, and guided me through the whole process. Communication was excelle... See more

I’ve been with NFU Mutual in Marlow for nearly 30 years and I genuinely wouldn’t go anywhere else. In a world where proper customer service feels like it’s disappearing, they still offer that reas... See more

A massive Beech tree came down and hit our house, causing serious structural damage. I can only describe the handling of this claim by Martin Seabright and the entire philosophy of the NFU as life-aff... See more

Not quite the easy hassle free experience the NFU advertise... Loss adjuster took a long holiday and the "Emergency" roofers appointed were a rip off! Took ages before we could start to rebuild our l... See more

My father in law who is 80 is copd was left from 4.30 pm approx told recovery won't get there til midnight ..between this scrappy insurance firm rac and celtic a man could freeze and get severely ill... See more

NFU were very speedy and efficient at dealing with a burst pipe situation in my let property fair amount of work and repairs were involved. Great at explaining things to me and the tenants to put us a... See more

At no time was I made to feel guilty about submitting my claim. Upon producing the requested purchase invoice and photo of the damaged TV the claims department agreed to pay out immediately. The money... See more

I wish to concur with Sharon who wrote similar on Feb 9, 2026. My experience of NFU recovery via the RAC was shameful too. The NFU-RAC call handler failed to even know that their own RAC repair van... See more

Might be cheaper but don't be fooled. If the other party won't accept responsibility despite you providing dashcam proof that they should AND the driver admitted fault at the scene.. NFU will not fi... See more

This is one of the best providers of insurance I have ever met. When you phone you immediately get a live person instead of layers of menus. The help given is immediate and highly personal. My car... See more

NFU mutual made my claim for repairs simple, stress-free and helped at every stage. Damaging your vehicle is always highly stressful however it happens and a good insurer will always be aware of this.... See more

We purchased the new Omoda9 PHEV car. Our current insurer Aviva said they couldn't insure us as it wasn't on their database. The same applied to a number of other big firms. NFU Mutual not only had it... See more

We have been insured with the NFU for cars and property for more than 30 years, but no longer. Out car premium shot up by 47% without ever having had a claim, with no justification or explanation.... See more

I was insured with NFU for many years with my horse before losing him suddenly. The claims handlers were incredibly supportive and respectful during the traumatic time, offering words of sympathy and... See more

Yesterday I contacted NFU vehicle recovery as my car broke down at the side of the road late at night , not far away from my home . I spoke to Claire who could not have been more helpful . Miraculou... See more

A very personal support and advice service from The Thirsk office and York Staff We would describe the service as exceptional. We have been with the NFU for many years with our house, vehicles And... See more

I had a low speed ìncident in a car park during a quite heavy snow fall I reported the accident immediately to NFU. They arranged to have the car collected though the car was driving perfectly th... See more

I suspect this is the best Insurance company in the whole of the UK. The assessor Ian M from Crawfords visited to deal with my claim within a matter of a couple of days. Highly knowledgeable personabl... See more

Whenever I have phoned NFU an agent has answered immediately with a positive and co-operative attitude, and has acted for me quickly with no quibbling. It was a relief to deal with friendly people rat... See more

NFU went over and beyond my expectations to get everything right. Good communication, great tradesmen and all completed within the time frame they anticipated. They took a real interest in the work do... See more

Coming up to the third year with NFU for car insurance. Thankfully, I haven't had to claim yet; however, it's nice to be with a company that genuinely reduces the renewal each year. The call cente... See more

I have had an insurance policy with NFU for less than a year. I terminated the agreement yesterday because tomorrow I am getting rid of my car (not because I was unhappy). The customer service of this... See more

It was easy to contact NFU Bridgnorth. No choices to make when calling and no waiting forever for somebody to pick up the phone! I received payment for my claim before I had to pay Canon for a repair... See more

Visited the Oxted NFU offices …. From our initial enquiry the staff were professional and friendly. We appreciated being able to speak face to face with an experienced insurance advisor- we were... See more

Quite simply, we received a five star service from the moment we made a claim. The repairs were carried out by first class tradesmen, co-ordinated by a clerk of works who ensured that we were kept in... See more

Had a second claim within two years and on both occasions the level of cooperation from the NFU was above and beyond. You pay for what you get and in my opinion this is the company you should be insu... See more

Once again NFU handled my claim with efficiency, and expertise throughout. To speak to someone is always a joy, extremely helpful throughout the process. No chat bots either.

Called up ashford agency, sorry but I forgot the lady's name but she bent over backwards to help .I can be hardworking to deal with butshe was very helpful .excellent company to deal with. Not the c... See more

I have made several claims with NFU for my horses’ veterinary treatment. The service has always been excellent. Kind sympathetic staff helped me through the claims. Every thing was dealt with very qui... See more

I can't thank the team at NFU enough for their fantastic service. My horse sadly suffered an injury which caused him to be hospitalised. He had a year off to recover but had to be put to sleep due to... See more

Exceptional - You always find out about an Insurance company when you make a claim - the customer service is very good leading to the claim being settled in double quick time. Thank you.................. See more

Do I agree that NFU insurance offers a 4 star experience? No - five star!! I have just changed my motor insurance to NFU, with the help of Andy Coxall at Hertford, North Herts. NFU does not... See more

I went into the NFU office in Wem today after dealing with another agency who were completely disappointing. What a pleasure it was after that, to meet with Dayton and Michael at the NFU office in... See more

Very helpful and understanding and nothing was to much for them ,as im78 years old and very stressful for me for this to happen 😢 so thank you phil Cullen

My claim was quickly and efficiently handled with no quibbles. Settled over the phone with back up documents being emailed to NFU. Full payment (less excess) promptly paid into my account.

I was extremely pleased with the way that NFU dealt with my car crash, it was dealt with professionally and swiftly. The vehicle looked brand new when it was returned to me, it took all the worry fro... See more

Their advertising on National Television matched their claims on their service and deserved the WHICH reports as No. 1 insurer whom you can trust.

Having driven over my expensive prescription glasses, the NFU Mutual representative I dealt with by phone was exceptional. I immediately felt a level of empathy and a desire to find the best solutio... See more

I have been calling this office since July 2025. I have left messages on the answerphone, called and spoken to reception. I must have called 40 times for someone to call me back to insure my buildin... See more

NFU Mutual aren't cheap - I can fine significantly less expensive car insurance elsewhere. But the peace of mind and level of service is second to none.

Called them for a quote for home insurance as you can't get a quote online. Their price for basic buildings and contents cover was over £990..or 4 times what i pay Aviva which has full accidental cove... See more

After 23 years of paying premiums without a claim, the NFU denied my claim on the basis that a criminal's electronic device used to force entry into my car does not constitute forced entry! I expecte... See more

NFU are a company who do what they say. Reporting an accident is straight forward. From start to finish I was kept informed of the every aspect of the repair

I bought a new Honda CRV to replace my old CRV. The Cirencester branch of NFU who I believe are agents doubled the price of insurance. We have used this agent for nine years and this is how they... See more

My first insurance claim ever, so I was slightly apprehensive. A quick telephone call to my local branch and they took care of everything.They sent workmen and kept me informed every step of the way.

I am so glad I have insurance with the NFU. The service they provide when you have to make a claim (in my case someone drove into the back of my car and wrote it off) is excellent. The staff were very... See more

I’ve had motor insurance with NFU for many years. Always more expensive but I wanted the peace of mind as I travel long distances. My van broke down on the way to the garage, and they just didn’t want... See more

I let a house and have had the house for six years. The tenant contacted me to say water was dripping though the loft hatch on a particularly wet and windy evening. The tiles had slipped on the roof.... See more