Croyland Reviews 

1,120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable throughout the entire vehicle purchasing journey. People often mention that the sales team is never pushy, ensuring a very relaxed environment and carefully explaining everything. Reviewers deeply appreciate the exceptionally smooth, stress-free handover, the thorough preparation of the cars, and consistent communication. However, some customers also noted experiencing severe unexpected mechanical problems with their vehicles shortly after completing the purchase. A few reviewers expressed frustration regarding customer care, feeling unsupported when trying to resolve these post-sale issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Users describe positive interactions with service, highlighting efficient, honest, and helpful staff who make... See more

Product

Customers had positive experiences with product, expressing absolute satisfaction and delight with their new... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free purchasing process... See more

Customer service

Reviewers highlight positive aspects of customer service during their vehicle purchases. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

Indi was a very honest and helpful salesman, making the process easy for us. Indi was understanding of our needs and flexible with us as we moved through the sale. The Croyland selection was very imp... See more

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,120)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. I was really looked after by Ben Pugh. He very helpfully explained everything and made the process feel as easy as it could be. Ben went the extra mile helping me find the car that I required and keeping me updated on progress.

20 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate your review and sharing your experience with us.

Rated 5 out of 5 stars

I bought a car (Hyundai Ionic) from…

I bought a car (Hyundai Ionic) from Croyland Cars, and Ben was very helpful throughout the process. He handled the finance smoothly and made the whole transaction easy. I’m happy so far and just waiting for my V5C so I can sort out my insurance, as they need it in my name. Once I get that, I’ll finally be able to drive the car 🚘. And can tell about car .But overall, Ben has been really helpful up to this point.

9 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

I want to highlight the exceptional…

I want to highlight the exceptional service provided by Ben during my recent car purchase. He was incredibly helpful and professional from start to finish. Ben’s knowledge of the vehicles was impressive, and he went above and beyond to ensure I found the right car for my needs. His communication skills were outstanding, making the entire process smooth and enjoyable. I cannot recommend Ben highly enough. Thank you for the brilliant customer service!

16 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

new car

I had been wanting a new car for a while, so when I saw the one I wanted at Croyland in Rushden I went to have a look. Ben Pugh was the salesman who greeted me. I found his non-pushy demeanor very refreshing, so decided he would get my custom. Ben was very professional (actually had a sense of humour, rare these days) he explained everything very thoroughly and clearly and as my car was not ready on the day we agreed Ben gave me a call and advised the reason why and with out hesitations i was a given a courtesy car so Thank you for the wonderful service from you and your team

14 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your lovely review. We appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Easy and helpful

Ben made buying a car so easy, very helpful and efficient with the sale. Very knowledgeable and willing to help throughout. Thanks

13 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Friendly service

Friendly, un-pushy sales team. Dan was extremely helpful. Vehicle prep was excellent

13 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to review your purchase with us.

Rated 5 out of 5 stars

Brought my new car home today very good…

Brought my new car home today very good service in every way from mr dan Aspinall. Very good communication, and updates,very fast service , very friendly, helpful thank you

13 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your kind review.

Rated 5 out of 5 stars

Professional

Professional, friendly service from Ben Pugh.
Lots of additional support regarding the transfer of my previous vehicle.

10 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to review your experience with us.

Rated 5 out of 5 stars

Just purchased a Model 3 from Ben at…

Just purchased a Model 3 from Ben at Croyland Car Megastore over the weekend. We were able to test drive the car we liked to check it was right for us. We part ex'd our car for what we felt was a very competitive trade in value which helped keep payments sensible. Cheers for your help, Ben, feels good to have a reliable used car supplier on our doorstep, we'll no doubt be back!

8 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Part exchanged my car

Part exchanged my car, with the help of Ben Pugh, and the process was quicker and easier than I ever imagined it would be. Ben was really helpful and professional the entire way through and made the process flawless, ensuring that any problems I did face were sorted instantly without any hassle. Would highly recommend Croyland for anyone considering a part exchange with them as it’s 100% worth it

5 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Customer service

Bought my car from CROYLAND
Great service from Ben Pugh who was professional and patient.
All the paperwork was easy and stress free

6 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Excellent service

Just bought my skoda octavia from croyland motors and am very very pleased with it. I had a reasonable trade in price for my zafira. Ben, my salesman gave me time to have a good look over the skoda inside and out on my own. The service and transaction was very easy and quick. Ben's knowledge and helpfulness was second to none.
My wife will be after a new car next year and I won't hesitate to try croyland motors first.

30 October 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

A car with a view

I had been wanting a new car for a while, so when I saw the one I wanted at Croyland in Rushden I went to have a look. Ben pugh was the salesman who greeted me. I found his non-pushy demeanor very refreshing, so decided he would get my custom. Ben was very professional (actually had a sense of humour, rare these days) he explained everything very thoroughly and clearly. I have dealt with Croyland before and Ben did not let the great service down.

8 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

“If car buying had a Ben button

“If car buying had a Ben button, I’d press it every time!”

From the moment I walked in, Ben was absolutely amazing – the man could probably sell ice to a penguin, but in the good, genuinely helpful way. He advised me on everything from engines to extra features, and he explained it all in a way that even my goldfish could’ve understood.

He greeted me with a smile big enough to power a small village, and it never faded – not even when I asked him the same question three times (just to double check I sounded like I knew what I was doing).

Ben was knowledgeable, friendly, and clearly knows his onions… and quite possibly the whole greenhouse too. If buying a car usually feels like a maze, Ben was basically Google Maps with better customer service.

I drove off feeling confident, well looked after, and definitely not swindled — which is pretty much the dream outcome when buying a car!

Highly recommend – Ben is a legend behind the desk AND the steering wheel of customer service! 🚗💫

12 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your kind review about your buying experience with Ben. It's very much appreciated.

Rated 5 out of 5 stars

Easy process.

Good service, all paperwork completed without fuss. No pressure, quick easy process.

16 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Brilliant!

We had a great experience buying a Peugeot e-208 from this garage. Jamie Waller was really helpful. We loved that there were no pushy sales techniques. A fair price was agreed for my old car in the part exchange, and we love our new car.
I specifically like how Jamie charged the electric car up to full so that we could see it's full range on the test drive; my sister has bought an EV from a different (not as good) garage before, and they did not fully charge up the EV for her test drive, and she was disappointed to see that the range wasn't what she was expecting. I like how this wasn't concealed from us by Croyland.

11 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for your review. We were pleased to help you with your electric 208.

Rated 1 out of 5 stars

The biggest scamers.Run away.

The biggest scamers. I have pickup a Toyota Corrola on 9 Sep 2025 from them. After I have driven for 2 days the car it start to show many hidden issues, CarMegastore made me lose 2 days telling me they will fix the problems but at the end they didn't agree to pay to fix the car. Now they don't want to take the car back.According to them they can not accept the car back. According to Customer Rigths 2015 I can return the car when I want in the first 14 days with or without a reason.I have good reason to return the car as she has safety issues and another problems that they cost around £4000 to be fixed according to Toyota Northampton Service. Megastore doesn't want to pay for the fix and they don't want to accept the car back. Never recommend this dealer when you see the name CarMegastore Croyland run as far as you can .

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Purchase experience.

Ben attended to me, he was absolutely brilliant, he made the entire purchase experience seamless and straightforward.

Many thanks Ben!

17 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Perfect car buying experience

My whole car buying experience was amazing thanks to the sales assistant Charlie. He took the time to actually listen to what I was looking for and went above and beyond to get the sale through. Credit to the company,

9 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We really appreciate it.

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