Croyland Reviews 

1,120
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable throughout the entire vehicle purchasing journey. People often mention that the sales team is never pushy, ensuring a very relaxed environment and carefully explaining everything. Reviewers deeply appreciate the exceptionally smooth, stress-free handover, the thorough preparation of the cars, and consistent communication. However, some customers also noted experiencing severe unexpected mechanical problems with their vehicles shortly after completing the purchase. A few reviewers expressed frustration regarding customer care, feeling unsupported when trying to resolve these post-sale issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Users describe positive interactions with service, highlighting efficient, honest, and helpful staff who make... See more

Product

Customers had positive experiences with product, expressing absolute satisfaction and delight with their new... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free purchasing process... See more

Customer service

Reviewers highlight positive aspects of customer service during their vehicle purchases. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

Indi was a very honest and helpful salesman, making the process easy for us. Indi was understanding of our needs and flexible with us as we moved through the sale. The Croyland selection was very imp... See more

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,120)

202 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience buying my car…

I had a great experience buying my car with Jamie Burton. Professional, easy to deal with and made sure everything felt right before moving forward. No pressure — just straightforward, honest service. Highly recommend

4 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

Really helpful

Ben was really helpful and friendly, Everything was nice and easy.

4 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Great experience

Purchased a car from Jamie W, great experience, very helpful and love the car, would recommend Croyland

12 February 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave us a review and we're pleased that you are happy with your new car.

Rated 5 out of 5 stars

Was casually browsing for a new CAR

Was casually browsing for a new CAR. Indy noted us, and approached me and asked if he could be of assistance. Discussed my requirements and needs, he came up the solution and handle the process very efficienlty.

14 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

I bought a Nissan Qashqai from Croyland…

I bought a Nissan Qashqai from Croyland Car Megastore and I couldnt fault my experience buying from them. I had the help from Jamie one of the sales person and he helped me so much that I would buy from them again. Thank you so much.

10 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recent review. We appreciate you taking the time leave your positive comments.

Rated 5 out of 5 stars

Excellent car buying experience

Excellent car buying experience! From the very beginning, the service was outstanding. The seller, Indi, was extremely attentive, professional, and helpful throughout the entire process. I really recommend this company.

17 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your lovely review.

Rated 5 out of 5 stars

Van sale

These service and help from the Croyland sales team is excellent they go out of there way to help you in all aspects of purchasing a vehicle highly recommend in the area

19 February 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to be able to help with your recent Van purchase. We appreciate you taking the time to leave a review and recommend us.

Rated 5 out of 5 stars

Ben was absolutely amazing

Ben was absolutely amazing with helping me buy my new car. We gave him our budget, certain things we liked for a car, he showed us cars within that. Any questions we had, he answered, Ben was very approachable with any queries we had. Would defiantly recommend getting a car with Croyalnd.

19 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

I had an excellent experience and can…

I had an excellent experience and can highly recommend Ben as a car dealer. The service was extremely professional from start to finish. Communication with Ben was clear, fast, and very friendly, and every question I had was answered with great knowledge and patience.

Ben found the perfect car for me very quickly and made the whole process smooth and stress-free. Everything was arranged efficiently, and all the details were clearly explained, which gave me a lot of confidence and peace of mind.

I really appreciated Ben’s professionalism, honesty, and dedication. If you’re looking for someone reliable with excellent knowledge and outstanding customer service, I would definitely recommend working with him. Thank you again, Ben, for such a great experience!

19 February 2026
Unprompted review
Croyland logo

Reply from Croyland

We're please Ben was able to help with your car purchase and that you had a great buying experience with us. Thank you for your recommendation.

Rated 5 out of 5 stars

Thank you Ben Pugh

Thank you Ben Pugh, a credit to Croyland. Had an excellent experience from start to finish, I would highly recommend Croyland for your next new car experience.

11 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for your review.

Rated 5 out of 5 stars

I recently brought a car from Croylands…

I recently brought a car from Croylands and was helped by Ben Pugh, amazing service from start to finish and helped me find the right car. Was very knowledgeable and overall very happy with my experience!!

16 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

Danny L was so friendly and helpful…

Danny L was so friendly and helpful from the get go, and made my car purchase easy. Thank you Danny!

12 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review of your car purchase with Dan. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Brilliant customer service

Indi helped us with buying my daughter’s car, he was extremely helpful, answered all our silly questions, knew his stuff. Overall very good experience, smoth and stress free

11 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Jamie Burton was amazing when helping…

Jamie Burton was amazing when helping me with buying my new car. He answered all my questions giving me reassurance and clarity.
He was so understanding and helpful throughout the process. He definitely made the experience easy for me.

6 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We appreciate you taking the time to share your experience.

Rated 2 out of 5 stars

Disappointing

Entrusted to source a car for my granddaughter, I fixed on a low mileage Toyoto Aygo X. The price on the website was OK and I was attracted by the website statement “*Fees are already accounted for within the payments displayed and are included within the total amount payable”. Having decided to purchase, it was an unpleasant shock to be confronted by a request for an additional £149 admin fee! I pointed out the discrepancy to the website and was advised the website was wrong - it had recently been updated allowing this error to occur. This fee was negotiated away but the bad taste remains!
I pointed out a partially deflated N/S/F tyre prior to purchase and was assured this would be corrected. Despite being given a new MOT and Croyland's pre-delivery Safety Check, this tyre was still partially deflated on collection. The salesman tried to reinflate the tyre, but within 2 miles of leaving, the tyre pressure warning light illuminated.
It was OK for the short journey home where it was re-inflated to the correct pressure.
Some two days later it was found the other three tyres were underinflated, though the original low pressure tyre was OK!
In this instance, the pre-delivery inspection appears to have been a farce - I’m not even sure the promised service was done - the oil appeared very dirty for just a few miles.
The service I received from Ben Pugh, the Sales Advisor was excellent but Croyland Car Megastore let him down badly.
I had a call from Customer Service the following day who asked for the car to be returned - not practical given that by then, the car was some 50 miles away - as previously advised to Croyland and as per the Invoice address!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Dan Aspinal was so helpful in picking…

Dan Aspinal was so helpful in picking my new car. Very knowledgeable and insightful, guiding me through the different aspects of the car I purchased. Service is second to none, with my car being ready earlier than expected! Top top dealership, and would 100% recommend

5 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review. We really appreciate it.

Rated 5 out of 5 stars

I was looking to buy a newer car and…

I was looking to buy a newer car and Jamie was the person who looked after me.He was very polite and answered all my queries and questions . He made me feel very welcome and at ease.

23 January 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave us a review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look