Croyland Reviews 

1,120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable throughout the entire vehicle purchasing journey. People often mention that the sales team is never pushy, ensuring a very relaxed environment and carefully explaining everything. Reviewers deeply appreciate the exceptionally smooth, stress-free handover, the thorough preparation of the cars, and consistent communication. However, some customers also noted experiencing severe unexpected mechanical problems with their vehicles shortly after completing the purchase. A few reviewers expressed frustration regarding customer care, feeling unsupported when trying to resolve these post-sale issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Users describe positive interactions with service, highlighting efficient, honest, and helpful staff who make... See more

Product

Customers had positive experiences with product, expressing absolute satisfaction and delight with their new... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free purchasing process... See more

Customer service

Reviewers highlight positive aspects of customer service during their vehicle purchases. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

Indi was a very honest and helpful salesman, making the process easy for us. Indi was understanding of our needs and flexible with us as we moved through the sale. The Croyland selection was very imp... See more

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,120)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would like to say that I dealt with Ben…

Would like to say that I dealt with Ben for my new car he was very explanatory regarding everything, he is very professional and knowledgeable hence is why I purchased the vehicle. I am extremely grateful for the time he gave to me and I would buy from him again. Well done pity there was not more people like Ben in the car sales trade.

9 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased that Ben could help you with the purchase of your new car. Thank you for taking the time to review your experience with us.

Rated 5 out of 5 stars

Ford Puma

A seamless experience from start to finish.
Ben and the team at Croyland were very professional and helpful nothing was too much trouble and my questions were answered promptly without hesitation.
I would thoroughly recommend them

23 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased that the purchase of your Ford Puma ran smoothly and that you had a great experience with Ben. We hope to welcome you back in the future.

Rated 5 out of 5 stars

It was a wonderful experience I was…

It was a wonderful experience I was served by Indi and it was so informative and made buying my first car and breeze it was so simple and I am really grateful that I had such a wonderful time buying my first ever car I would really recommend coming here not just as a first time buy but in general this place is wonderful and everyone is very helpful and friendly with fills the atmosphere with kindness.

23 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased that Indi was able to help you with your first car purchase. Thank you for leaving a review and recommendation.

Rated 5 out of 5 stars

Ben was amazing throughout the whole…

Ben was amazing throughout the whole process, he even kept in contact with me whilst on holiday. Nothing was too much trouble. Would highly recommend Croyland for your next car.

Chloe

11 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recommendation and taking the time to leave a review.

Rated 5 out of 5 stars

Friendly service

Friendly service, not pushie at all, taken time to ensure our family car needs were met.

18 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

Great service

Indi was very hepful. Especially to a first time buyer.

18 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for leaving a review of your experience buying a car with Indi.

Rated 5 out of 5 stars

I purchased my car through croyland…

I purchased my car through croyland motors my sales person was ben purgh he was very professional and very helpful we have brought all our cars through Ben and we will not go to any other sales person I have recommended him and croyland motors to a lot off people.

4 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave us a review and your experience with Ben. We hope to see you again. Thank you.

Rated 5 out of 5 stars

I bought my new car with Ben at…

I bought my new car with Ben at Croyland cars, he was very helpful and patient advising me what my options were. Had a slight issue with the car when I arrived (a little scratch) I pointed it out and it was dealt with promptly. Thank you again for my new car I love it :-)

8 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you leaving a review. We're pleased you're happy with your new car.

Rated 5 out of 5 stars

Excellent service from Inderpreet…

Excellent service from Inderpreet Dhassi at Croyland Car Megastore. He was friendly, helpful, and professional from start to finish. He made the whole car-buying process easy and stress-free. We’re very happy with our purchase and would highly recommend both Inderpreet and Croyland Car Megastore. Thank you! 😊

10 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recent review. We really appreciate it.

Rated 5 out of 5 stars

Great customer service from Ben

Great customer service from Ben, helped me find a good car, answered all my questions and was a brilliant help. Highly recommend, made my first time stepping into a car dealership so comfortable.

27 May 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that Ben could help with your recent car purchase. We hope to see you again. Thank you.

Rated 5 out of 5 stars

I brought my first car from croyland…

I brought my first car from croyland car megastore and i am so happy with it. Ben was excellent with information about the car and allowed us to take it for a test drive which was very helpful. I would highly recommend this company and ben for their great service.

9 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time leave us a review.

Rated 5 out of 5 stars

Genuine pleasure

Indi was so easy to deal with, absolutely painless and will be using Croyland again, genuinely couldn't be happier.

9 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

I am lucky to have an 85 year old mum…

I am lucky to have an 85 year old mum who is sharp as a tack and enjoys good health. When she needed an upgrade in her car she chose Croyland Car Megastore in Rushden. You guys did good! Mum came away excited and confident in her purchase, you answered all her questions and made the whole experience enjoyable. A big THANK YOU. Highly recommend these guys for service and price.

30 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for taking the time to leave a review of your mum's car buying experience. We are pleased to read that she was happy with her purchase.

Rated 5 out of 5 stars

I highly recommend Croyland Car…

I highly recommend Croyland Car Megastore. Ben was brilliant & very knowledgeable answering all my questions & made the whole experience in buying a car quick & stress free.

25 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for recommending us following your experience buying a car with Ben. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic service

Kept well informed about every step of the car, car was delivered to made as promised. Very good service

12 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review of your recent purchase.

Rated 5 out of 5 stars

Absolutely amazing service from Ben…

Absolutely amazing service from Ben from the 1st call where he advised me about the car to meeting at the show room to view the car and then the handover today perfect customer service.
I advised Ben on the Tuesday I was driving to Cornwall for the weekend he managed to get my car through pdi and vallet in a day total credit to the company.

2nd car we have purchased from croyland at Rushden and had fantastic service on both occasions.

Thank you I highly recommend Ben and the team if you are looking for a great service.

Caroline Goodman

21 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for returning to Croyland for your most recent car purchase. It's great to read that Ben was able to help you and that you had such a positive experience. We hope to see you again.

Rated 5 out of 5 stars

Very helpful in choosing a car

Very helpful in choosing a car, detailed in the description and meets the requirements of customers. Definitely would recommend to others.

10 May 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave us a review. Thank you for your recommendation

Rated 1 out of 5 stars

Failed to honour their own valuation.

Visited today to test drive a BMW.
I obtained a price for my current car on the Croyland website last night and had another from webuyanycar.
Both around £13600.
Test drive was good, sales consultant was very friendly and helpful.
Had a quick look around my very low mileage 2019 Civic , no notable damage and just needs a good clean.
Ready to do the deal and suddenly get told they will only pay me just over £11,000 for my car.
I was told this is a known problem with their website valuation system and it has been mentioned to the powers that be.
Frankly this is a disgusting way to treat customers and a disgrace to tempt potential buyers into visiting the dealership by giving them false valuations.

If your website valuation system can't produce accurate figures then get it turned off!
So thanks for wasting my time and the sales consultants.
I won't be visiting again and unfortunately for you unhappy potential customers are very keen to tell others about their experience.

If I was the manager I would have taken the hit, honoured the valuation, made a sale, kept an existing customer very happy and sat back and enjoyed the great feedback I would have left online, on my forum and with friends and family.

20 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to share your feedback following your visit to our showroom today. We are very sorry to hear about your experience, and we completely agree that this is not the standard of service our customers should receive.

We should have been able to offer you a valuation in line with the figures shown on our website, subject to viewing the vehicle, and we will ensure this is addressed. Our online valuations are generated using live data in partnership with AutoTrader, and we are not aware of any issues affecting the accuracy of these figures.

I will make sure our Sales Manager contacts you tomorrow to discuss this further and resolve the matter for you. Once again, please accept our sincere apologies.

Rated 5 out of 5 stars

Indi was very helpful

Indi was very helpful throughout the whole experience with me getting my new car if I had to recommend someone it would be him, any questions I had he went above and beyond to get them answered for me and keept me up to date with all the process of the car :)
Would highly recommend using him as a sales assistant again

19 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation. it's very much appreciated.

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