Crown Gas & Power Reviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, courteous, and professional during every single interaction. Consumers consistently note that support teams respond very quickly to resolve queries, making communication smooth and stress-free. People emphasize that dealing with account managers is a true pleasure due to their dedication and promptness. However, some customers also noted facing occasional challenges related to payments, account debts, and billing errors. Reviewers mentioned that people sometimes experienced unexpected billing complications that required extra assistance from credit control teams to clear up properly. Despite these minor hurdles, individuals appreciated when representatives stepped in to sort out discrepancies.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professional, helpful, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional support and efficient... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the helpful and efficient... See more

Response time

Clients share positive opinions on response_time, consistently highlighting prompt, helpful, and efficient... See more

Payment

Customers had mixed experiences with payment, reflecting both challenges and effective support. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh boy! What a breath of fresh air. We were with another company who were shoddy and absolutely terrible before changing over to Crown Gas & Power and it's actually a pleasure to be able to speak to... See more

Company replied

Rated 5 out of 5 stars

Mohammed Sajid was extremely helpful over the phone. He was courteous, very patient and professional. He resolved my issue, helped set up my portal and explained everything very clearly to me.... See more

Company replied

Rated 5 out of 5 stars

Switching to Crown is without a doubt the most positive experience of my working year. Helen Pritchard is our account executive and it has been nothing short of miraculous how she has turned around o... See more

Company replied

Rated 5 out of 5 stars

Shanice has helped me every year at renewal and is super efficient. It's so nice to have a consistent and helpful contact. Refreshing, and far better than you get with other companies!

Company replied


Company details

  1. Energy Supplier
  2. Gas Company
  3. Green Energy Supplier

Written by the company

Crown Gas & Power is an award-winning business energy supplier to the commercial sector. We have been supplying energy to businesses since 2001 and are renowned for our competitive prices and our first-class customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(216)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service from Mo Sajid

Staff At Crown Gas are always helpful across the board. On this occasion Mo Sajid has assisted us with matters in relation to our account. When ever we had dealt with Mo in the past he provides a quick response with concise information and resolves our queries in full.

25 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We appreciate your feedback and are really pleased to hear about your positive experience with Crown Gas & Power when managing your account.

Rated 5 out of 5 stars

Your staff were polite ,helpful and…

Your staff were polite ,helpful and knowledgeable.
Spot on with everything, 5stars from me
Dave spittle old church school.
thank you Mohamad

20 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for sharing your experience with us! Don’t hesitate to reach out if there’s anything else we can assist you with

Rated 5 out of 5 stars

I have had a number of dealings with Mohammed

I have had a number of dealings with Mohammed in the credit control department and must say he has been extremely helpful in each and every instance, and just made every experience efficient and hassle free, highly recommend.

19 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

Customer Service

Thank you Helen for all your time today and for your quick and thorough responses.

6 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for your kind words. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Rated 5 out of 5 stars

Melanie was awesome

Melanie was very nice and extremely helpful,
thanks so much and would recommend your company

3 September 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Helpful

Helpful, friendly and proactive. Melanie T from their customer services team was especially helpful.

19 August 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Top Utility Provider

We have been using Crown for a while now and find them to be one of the best utility providers with outstanding customer service.

Helen Pritchard who is our customer credit controller is always responsive and helpful.

Highly recommend.

20 August 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

Inherited Crown Gas & Power from a site…

Inherited Crown Gas & Power from a site we purchased and Helen from Credit control was excellent throughout the transitioning period and resolved any issues we had promptly and kept us updated.

19 August 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for sharing your experience! We’re grateful to have you as a valued customer. Please don’t hesitate to reach out if there’s anything else we can assist you with.

Rated 5 out of 5 stars

Great Service from Natalie

Natalie at Crown has always been the most helpful with quick and efficient responses which is massively appreciated. Thank you.

15 August 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority!

Rated 1 out of 5 stars

Avoid

We inhertited Crown Gas & Power via a property purchase. I elected to chage supplier and before I even received their final invoices I received two very aggressive chasing letters - one of which was threatening me with court action. Thank goodness we are leaving them immediately.

5 August 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Dear Eimear Maguire,

Thank you for your feedback. I am sorry you have had cause for concern.

As a gas supplier, it is essential that in the event of non-payment, we follow a strict process in order to set customer expectations. This includes, Invoice issue, Notification of non-payment, Final reminder letter and notice to prevent disconnection. Further information can be found via the following link: www.crowngas.co.uk/customer-support/worried-about-your-bills.

Alternatively, if you would like us to investigate the matter, please email our dedicated Complaints department via the following email address, who will complete a thorough investigation: complaints@crowngas.co.uk

Please include any of the following:
Site name:
Site reference:
Postcode:
Meter Point Reference Number (MPRN):

Kind regards,
Crown Gas & Power

Rated 5 out of 5 stars

Great service

Great service, incredibly friendly and helpful team! I have been working alongside Helen Pritchard for a while now and cannot fault her time and dedication to helping, not only myself but also my team with any queries we have had!
Helen is a credit to the company 🏆

19 July 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority!

Rated 5 out of 5 stars

Credit Control Review

I am new to role and needed support. Helen from Credit Control, was amazing. Polite, friendly, patient and extremely supportive.

Wouldn't normally leave a review but credit where credit is due.

18 July 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us!

Rated 5 out of 5 stars

Always a great experience dealing with Crown

Always a great experience dealing with the team at Crown Gas & Power.

They always take a proactive approach to understand if we have issues.

Emma Clark​​​​ is our dedicated Credit Controller and is a pleasure to deal with. Also Ocean as our Account Manager who is brilliant.

Big thank you from the team at Signature Energy

17 July 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Wow! We are blown away by your review! Thank you for your kind words and support. We’re grateful to have you as a valued customer.

Rated 5 out of 5 stars

Emma Clark - Thanks for all your hard work as always!

Emma Clark is great to work with. She is our credit controller for our consultancy. She is extremely helpful and is there for anything we need at all times.

Keep up the great work Emma! As I always say, your a star!

16 July 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Your feedback made our day! We are ecstatic to hear that you had a great experience with us.

Rated 5 out of 5 stars

Helen Pritchard - Credit Control

Big thank you to Helen Pritchard in Credit Control who has helped me sort out and set up our new Direct Debit Mandate. Very helpful, professional and easy to talk to. Thank you again.

16 July 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

Super Efficient

Super Efficient

Melanie T was on it from the minute she picked up the phone, Knowledgeable, efficient and answered all my queries
Great job CG&P!

11 July 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service.

Rated 5 out of 5 stars

Mohammed Sajid was very helpful in…

Mohammed Sajid was very helpful in helping us with gaining access to the portal and putting our account on hold while we process the missing invoices. We deal with a lot of utility companies who are mostly unhelpful so it is very pleasing to get someone who was so helpful.

8 July 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Rated 5 out of 5 stars

Julie Neary - Star Employee

Julie Neary has helped with our account since the beginning and is always the most helpful.
Keeps you informed during the process of any request and has infinite patience for all my emails!
Thanks Julie

4 July 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

Exceptional service - Natalie Knight

I recently received exceptional service from Natalie Knight, who is friendly and very helpful. Natalie assisted us for creating an online account, setting up all the payments to be taken by direct debit and everything that we needed was sorted so quickly. Her professionalism and helpfulness made us more convenient in dealing with Crown Gas; not only with this experience but also in previous occasions too.

24 June 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you very much for your feedback. It is greatly appreciated. We are delighted to know you are enjoying our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

New supplier

We have recently swapped our multiple gas contracts to Crown. Helen was very helpful today helping to sort out the invoices and setting up the direct debit. Very professional. Thank you!

17 June 2024
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service.

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