My husband and I love Crocs, we pretty much wear them every single day, and they have almost worn out, so I ordered my 2nd pair online yesterday, but I accidentally put the wrong address on, I co... See more
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I have ordered from the Crocs website multiple times, and most of the time, my orders do not even go through properly. On the one occasion the order finally went through, I received a confir... See more
Crocs Australia has some of the worst customer service I’ve encountered. They cancelled my items twice with no email or alert. They won't even process your refund automatically; you have to chase them... See more
Ordering online, I had zero correspondence from the company for 3 weeks. When I rang to find out whats happening - Crocs advised there was no stock ( when were they going to tell me??). 6 weeks later... See more
Company details
Information provided by various external sources
Shop the Crocs™ Australia official website for the biggest selection of casual shoes, sandals & more. Free Shipping over $50.
Contact info
47 Wellington Street, 3182, St Kilda, Australia
- 1800 469 382
- customerservice_au@crocs.com
- crocsaustralia.com.au
1.2
Bad
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great, trustworthy online shopping experience
Been a crocs fan for some time now. Love how easy it is to navigate through their website. Never had any issues with finding items or information on the site. Would definitely recommend to friends n family on getting their crocs online in future esp with the super fast courier delivery. The only downside would be the inconsistency of their sizes sometimes for different designs. Other than that, there's nothing more to complain.
2 October 2015
Unprompted review
Wonderful Company
Great service, fabulous comfortable shoes with consistent sizing, no worries about fit when ordering and excellent speedy delivery. Never more than one or two days from ordering to door. No hesitation in recommending this Company to all and sundry.
2 October 2015
Unprompted review
Very good service and I love the shoes, they are really comfortable
Very happy with the service, quick deliveries
2 October 2015
Unprompted review
Great Service,Great Product, Easy Returns but wish they could just resend in the requested size.
I have bought many products from Crocs. Each transaction has run smoothly. I find the website easy to navigate and customer service staff very helpful the one time I had to contact them. Returns are easy but you have to pay the return postage and if you purchased the items on sale and they are no longer on sale when you have to change the size you pay the listed price. Returns are credited to your credit card not against a replacement pair in the correct size.
2 October 2015
Unprompted review
Easy to navigate. Excellent page layout.
The website is very user friendly. I can find whatever I want very quickly. Even check out and payment is as easy as 123. Great job!
My favourite crocs shoes are flip-flops and wedges.
30 September 2015
Unprompted review
Super-comfy!!
I got the StretchSole loafers.
Fits perfect, and stretches when I walk.
They are the most cushiest, comfortable shoes I've ever had!
22 September 2015
Unprompted review
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