Boohoo Reviews 653

It happened to me twice that they will not refund you the whole amount instead will deducted handling charges from it and return postage label cost as well. This way they are forcing us not to buy online.
The shopping items become even more expensive if we spread the cost of double postage cost and your handling costs.
There's no guarantee that everything will fit right when buying online, there will always be returns . But Boohoo is such a rip off when you do returns. $15 for return and $15.5 for handling returns. Just give me $31.5 back. Never shopping here again

Title: Boohoo’s Systems Are Failing – Cannot "Locate" My Order or Afterpay Link
Rating: ⭐☆☆☆☆
I am beyond frustrated with Boohoo’s refund process. I have returned my items, but Boohoo is claiming they cannot "connect" my email, my order number, and my Afterpay account.
These are the exact details from my original confirmation, yet Boohoo’s support is using "technical errors" as an excuse to delay my refund. It is not an Afterpay issue; it is a Boohoo system failure.
I have proof of postage and my original order details. I expect Boohoo to manually override this error and process my refund immediately. This is professional negligence.

Ordered 3 lingerie items, spent over $70. None were the same as the pictures, quality is dreadful. Total and utter scam. $15 to return looks to be throwing more good money after bad.

Contacting the company was easy and are really helpful aswell as they respond quickly very kind thanks to the assistant Kai

Ordered 2 piece tracksuit and received top only. Asked to send the pants. Only option is to return the top for refund, or will refund half price. Top no good to me, happy to return, but at a cost of $15. When you pay $15 for initial postage, that means $30 for nothing! Or I can keep & get refund of $32 - which leaves me $50 out of pocket, donation to goodwill. Either way, I am paying for nothing. I just wanted the pants as per 2 piece item, which apparently they cannot provide. Why did they not say so initially and send half the item??? We would call this a scam

Clothes did not match the photos. Tried to get a refund and am still waiting for a reply. Ive contacted them multiple times and its been a waste of time.

DO NOT BUY ANYTHİNG FROM THESE DISGUSTING CREATURES!!! WHY ARE THEY ALLOWED TO
OPERATE İS BEYOND ME !!!

Utter garbage. No customer service, they made a mistake and wouldn’t do anything. Going round in circles and having to go through PayPal to try and get money back. No items, no assistance! Just don’t!

They take your money, don't send you the item, and then ignore your emails. I am now going through my bank fraud dept to get the money back.

STOP IGNORING CUSTOMER EMAILS - STOP SENDING STANDARD EMAILS WITH NO INFORMATION - STOP LYING

NO DELIVERY RECEIVED BUT YOU STILL HAVE MY MONEY???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

I am an online shopper with vast experience across several companies. However, I have had a terrible experience with this company! Have been waiting 18 days for someone to respond to me. Items sent are very poor quality and no ability to return these at sellers cost! Also no communication - I will NOT be purchasing from them again or recommending them to anyone.

Do not buy from Boohoo Australia!!! It's no longer a trusted company. Check Facebook out and see the complaints. I ordered a dress for my daughters Formal and a bag to go with her dress. They scam you into believing the items are delivered and then you can't reach them. We lodged a complaint with PayPal immediately with all our documentation that Thankfully I screenshot the order once placed on the screen, the PayPal email, with the order number and items on it. When I got in touch with customer care they kept claiming the order number and my email didn't match any orders! I have literally brought from boohoo tons of times before so there is no way my email is not there! Clearly they are under new international scammers! Do not use the whatsapp at all! It is a scam and will drain your account or take money from you! Boohoo Australia you should be ashamed of yourselves and your being reported to the ACCC!! If I could do zero stars I would!

I am very surprised that the government is still allowing BOOHOO online company to continue operating in the UK.
I bought a jumper (orders No: UK1123440168) and it was too big. I returned the jumper and I received an acknowledgement email and I was given tracking number OV550197595GB.

I have been trying to get my refund since 15 October 2025. And all I get are messages saying; (A refund has been successfully issued for your order. The total amount is 24.96 GBP. Refunds typically take up to 5 working days for card payments and up to 24 hours). And I never received the refund. Recently I received a response from someone by the name of Rebecca saying; (Whilst we do utilise AI to resolve simpler queries, you can request to speak to an agent at any point in the conversation, and the system will transfer you to the next available advisor). I have so far tried several times to request to speak to an agent and now they have stopped responding to my request.
Boohoo has now cut communication with me, they no longer respond to my messages.
Why in God’s name is the UK Government still allowing BOOHOO TO OPERATE?
They are taking people’s money every day.
This company is not a genuine company. It is being operated by SCAMMERS.
If that REBECCA who responded to my message surely exists, how does she sleep at night knowing that she gives false information to people who are trying to get their money back knowing that it’s a scam.

I PRAY THAT PEOPLE WILL READ BOOHOO REVIEWS BEFORE THEY ORDER ANYTHING FROM THE SCANDALOUS BOOHOO ONLINE COMPANY

I wish I had checked the reviews before ordering because my experience with the company is exactly like other reviews.
Paid for the item in full and paid for express shipping. Didn't receive any confirmation or shipping information. Contacted them after 2 weeks, still nothing.
Tried a different channel which lead to a bot which was effectively useless.
Thankfully I could get my refund through PayPal but it's a sad and disappointing waste of time and effort

Boohoo took payment from my credit card but did not email any confirmation. I never received the products. I've emailed 2 times but no response. I will never buy from this website again.

I purchased an item over a week ago & although the funds were deducted from my PayPal account I did not receive a confirmation email. I emailed customer service 3 x times but have had no response. I also sent them a message on messenger but just got the normal ai response saying they’re customer service team are experiencing delays blah blah blah. I submitted a complaint through resolver. I did get a response from resolver but I doubt very much I will get one from boohoo. I’m going to request a refund from PayPal hopefully I can get my $$ back. Stay clear of this company. They shouldn’t be accepting payments when they cannot deliver the goods

Like other people, I’ve recently been scammed by Boohoo, they took my money, but never confirmed the order and it’s not even showing in my Boohoo account. No response from customer service so now I’m having to lodge a PayPal dispute. This company is showing all the signs of a company about to go under, stay away!

Never even recieved an order confirmation, but they sure did take my money. After waiting a week and a half I attempted to reach out to the company via every channel they had. Text message I recieved a generic response stating I would get a real response at some “delayed” point. I never got a response there. Also emailed and got nothing. Sent message over their Facebook and was talking to an ai. I don’t know what happened to the company as I used to buy from it a lot pre 2020. Lucky I used PayPal so was able to get full refund

Don't even want to give them a 1 star absolutely awful customer service along with their chosen courier evri! Twice my parcel had been sent on next day delivery, 1st delivery got misplaced so finally after 2 weeks they agreed to resend, now miraculously the 2nd parcel hasn't been delivered 2 delivery slots given & then a oh sorry we can't deliver your parcel! Contacted both Boohoo & Evri non of which have responded after saying they would within 24hrs. Can't speak to a real person at either company & nothing is being done about the miraculous non delivery a 2nd time! Boohoo are they saying it was delivered & evri have clearly confirmed it hasn't. ABSOLUTELY AWFUL CUSTOMER SERVICE

Never again. I made a return a month ago, no money back!!! Terrible customer service. I will have to contact my bank or solicitor