Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... See more
Company replied
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Unit 2 Western Avenue Business Park, W3 0BZ, London, United States
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Crep Protect
5 Stars every time. I order my product early Tuesday morning around 3 am and it was here less then 36 hours later. It’s usually here next day. It’s never been like my longer then 2 days. I’ve bought 2 bundles, 2 protect sprays, 2 deo sprays and some crease protectors in the last month. I love this brand and it will always be my go to brand from now on. I love it.

Reply from Crep Protect
I ordered 7 comfort insoles from Crep protect but initially they sent 1.Then I contacted the Crep Protect team.The team quickly tried to address the issue(asked me for shipment details) and the issue got addressed.I want to thank Crep Protect for not neglecting their customers.

Reply from Crep Protect
Do not buy from this company.
After purchasing some insoles, I received no updates on my order for an entire week before following up with customer service, who told me that the item was not in stock.
I was allowed to purchase this item, I was made to wait a week with no update on my order and had I not followed up with customer, they very likely would have kept my money and the product I ordered. Horrible.
Avoid if you don't want to possibly get robbed.

Reply from Crep Protect
Order was send within a day.
Too bad one insole was damaged.
Contacted customer service and I got a very quick respons back.
They offered me new insoles or a refund of 50%.
New insoles are on the way the next day.
Thanks Crep Protect Support Team

Reply from Crep Protect
I always judge a company by how they deal with situations when they go wrong. I have to say it has been 5 star service. They went out of their way to think of a resolution and have most certainly retained a very happy customer ⭐️⭐️

Reply from Crep Protect
Crept protect customer service is outstanding I purchased a foam cleaner a while ago but have only just got round to using it but the bottle or product wasn’t working right so I emailed crept protect and with out any hesitation have got a brand new one in the post free of charge the next day,person I was dealing with on email was very professional,I always use various crept protection items for my trainer collection and will continue too!

Reply from Crep Protect
Hi
This company communication is very good, I felt very looked after and this company has built a great brand - I am looking forward to receiving my parcel with the orders I ordered and continuing my brand loyalty to this great brand
Thank you customer service

Reply from Crep Protect
Excellent Customer Service 👌🏻, Polite and friendly, Crep protect team are on point 🔥

Reply from Crep Protect
Answered my help request swiftly and accurately. Great service and super friendly.

Reply from Crep Protect
Very good company, fast delivery, quick to reply if you contact them.
Highly recommend ****"

Reply from Crep Protect
Great products, great customer services.
Recently bought the shoes boxes and all the cleaning products. Even requested a refund and they were quick to respond.
Came across this company thanks to KingsKlean

Reply from Crep Protect
I’m a long time user of Crep Protect and i recently ordered some cleaning foam, leather cleaner and protect spray, unfortunately the spray was missing from my package, i notified the help team straight away and within 10mins i had a reply and resolution to my problem…..
Really refreshing that a company cares about the customer!!!
Very clear/quick communication with them aswell as sending the missing item out immediately
Very very happy
Had a slight issue with one of the products but customer service team were friendly and very helpful and quick to help fix the issue

Reply from Crep Protect
If you’re happy with feeling extremely uncomfortable while walking, 10/10.
However if you desire comfort, I would avoid completely. Everything UP to the outer foot is fine. Sure, there is a gap where your little toe sits, but it’s the arch over your little toe, into the outer foot which is of main concern.
Wore them for about 30 minutes, done my weekly shop but had to take the out mid shop because it was unbearable.
AVOID - THEY ARE NOT COMFY!

Reply from Crep Protect
They helped me really good, after a complaint that i didn't get my sneakerbag. The courier ''lost'' it. They will send me another one and a refund of 50%

Reply from Crep Protect
I ordered some new products a new Crep Protect customer and they arrived on Tuesday this week. I found that the Leather Conditioner was not functioning as advertised, so I contacted the team at Crep Protect. Within a short period of time, they quickly resolved the issue and sent out a new product which arrived this morning (Saturday). Completely hassle free and fantastic customer service! I look forward to being a long term customer!

Reply from Crep Protect
Customer service have been really helpful ensuring I ordered the correct goods for the shoes I own. I really appreciated their help and support.
Great products that do exactly what they say on the tin!
Thank you - another happy customer.

Reply from Crep Protect
Amazing products been using them for over 2 years now. I had a slight order issue in the crazy mess that is cyber Monday but the communication with staff via email was incredible and fast. They sorted me out, Thanks a lot! I will always keep coming back to Crep 👍

Reply from Crep Protect
Everything was great!
Products was perfect and customer care servive was very good.
The shipping has arrived on time and i had no problems. I recommend it!

Reply from Crep Protect
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