Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... See more
Company replied
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Unit 2 Western Avenue Business Park, W3 0BZ, London, United States
Replied to 100% of negative reviews
Typically replies within 24 hours
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Without any questions, they replaced my damaged product in a matter of a week. Truly great customer service and very fair regardless of who's fault it was with my order coming in damaged!

Reply from Crep Protect
My parcel disappeared at FedEx so I Contacted Crep Protect and within minutes someone said they’d look into in. They heard nothing from FedEx so no questions asked they sent out a new order for me. It makes a change for a company to have so good customer service. ☺️ Will 100% buy from them again.

Reply from Crep Protect
I ordered €169.30 of products from crep. Unfortunately we were not in when the delivery was attempted. I was supposed to sign for the delivery so instead of taking it to a drop off point it was left on the doorstep in full view.
I contacted crep about this and the customer service was terrible. I was told I must get video evidence from doorbell cams which wasn’t possible because no one has them facing my house. It was then apparently my fault for not contacting the delivery driver so I can change the delivery date. They told me a full investigation would be launched but after 8 weeks I’ve heard nothing. At least crep got there money though.
In short I paid almost €170 for no products and the run around from customer service. The only thing I can review is the service as I haven’t got any products.

Reply from Crep Protect
The cure is really good and works really well but I feel the spray protectant does not work very well not matter how much or little I put on it doesn’t work very well I could take a light work outside on concrete and it’s got some stains that’s my only drawback either make it better or make the spray cheaper

Reply from Crep Protect
This is the first time I buy from crep protect and customer service is very very good, i order from Saudi Arabia.

Reply from Crep Protect
Issue with my product. Replaced straight away. Fantastic service

Reply from Crep Protect
Quick delivery excellent customer service would recommend

Reply from Crep Protect
These laces are awesome! Very well made and the dirt just washes off in the washing machine!
Highly recommended to all who wants to upgrade their boring sneaker laces!

Reply from Crep Protect
Amazing product and service overall!

Reply from Crep Protect
I have many of their products and I only had a small issued and their customer service was great and fixed it. Will continue to use their products going forward.

Reply from Crep Protect
Quick delivery bought 2 pairs of replacements laces for my air max 95s
Said I would get 10% discount code off for my next order and never received any code..

Reply from Crep Protect

Reply from Crep Protect
Brilliant product and service is spot on. I had an issue with a pair of crep protector guards. Contacted customer service and within a few house a new pair had been dispatched free of charge along with a free air freshener and two cleaning wipes as a good will gesture. I have these guards in every pair of nike jordans and dunks i own.

Reply from Crep Protect

Reply from Crep Protect
Amazing products best quality trainer products wouldn’t go anywhere else. Customer service is 10/10 couldn’t help me enough.
100% would recommend.

Reply from Crep Protect
Good easy to use website with excellent products and prices,sprayed new trainers before holiday and came back spotless will now use nothing else on my trainers

Reply from Crep Protect
Great products. Customer service answers quickly and is very helpful!

Reply from Crep Protect
I've tried your competition's protection spray and your product is the best. It actually protects. Water just beads up and falls off unlike the others. Your products are my go to from now on.

Reply from Crep Protect
From start to finish placing my order was a breeze, great products, easy to use and very effective

Reply from Crep Protect
I have purchased several Crep Protect X DJ Khaled bundles as presents. I’m looking forward to future collaborations, and will definitely be purchasing more.

Reply from Crep Protect
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