Creō Studios Reviews 130

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Wow! What an amazing team! Firstly, I ordered a tracksuit as a Christmas present, in a different colour than I originally planned as it was not in stock. They were so flexible and amazing wh... See more

Company replied

Rated 4 out of 5 stars

My order was delayed by a late shopping container however after messaging them for an update I received emails back within the hour which is unheard of haha most places will take a day or two! My orde... See more

Rated 5 out of 5 stars

They were super quick with deliveries. The material of these clothing items are unmatched, cannot find anything else as comfortable as these hoodie and joggers. The fit of the T-shirts are insane t... See more

Rated 5 out of 5 stars

Hi, We recently placed an order with Creo and then decided we wanted to change the tracksuit within an hour so we contacted them as it’s a no cancellation policy and they done it straight away! I al... See more

Company details

  1. Clothing Store

About Creō Studios

Written by the company

A luxury creative workshop exhibiting our 'spongefleece' cottons creating the comfiest garments in the world.

Creo Studios is a British fashion brand born in Manchester. Upon founding the company, we wanted to communicate our love for British Heritage. As we proceeded to research British history we learnt that Latin became the principal language of the elite amidst the formation of the Roman Empire, which led to the uncovering of the term “Creo”.

A Latin lexeme which translates directly as a verb; “to create”. When this aligned with our hunger for product and desire to design, it seemed only right to utilise it as part of the brand’s name. We paired this with our working place of residence which was an old cotton mill converted studio.

A Creative Studio. Creo Studios. The plurality stems from the ambition for expansion. This brand name is then turned into an acronym that delivers our slogan;

“Creativity Rejects Every Obstacle.”

Creō Studios, designed for the creatives, by the creatives. Contact Us

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Contact info

4.0

Great

TrustScore 4 out of 5

130 reviews

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Rated 5 out of 5 stars

Lottie Rodgers made me buy it …

I was scrolling through TIk tok and my idol Queen on TIk tok is Lottie Rodgers and I was watching a GRWM and she out on one of your tracksuits and I just immediately fell in love with it, so I went and ordered one and now I wear it all the time and will be ordering another set soon

25 September 2023
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Reply from Creō Studios

haha well thanks to Lottie Rodgers! And thank you for the love Erin!!

Rated 1 out of 5 stars

Awful customer service

Awful customer service. Ignored the majority of my messages, on top of late delivery. Poor.

P.S - I understand that delivery isn’t necessarily in your control, but as far as customer service goes, I still stand by what I said. You’ve replied relatively quickly to a bad review, but not to any of my messages.

That said, the quality of your clothing is good. Please use this experience to improve.

22 August 2023
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Reply from Creō Studios

Hey Nick, i apologise for the late delivery, we try to get all orders out as soon as possible but in some cases DPD don't stop by to collect so can hold some orders up. Please accept our sincerest apologies.

Amy

Rated 1 out of 5 stars

Not refunded after item sent back

Received my item on 23/08 and sent it back on the 04/09, two days before the 2 week returns policy. I then received an email stating I was not entitled to a refund as it was outside the returns date allowed, however, at this point if it takes two days or a year for the parcel to get back to the warehouse this is an issue to be taken up with DPD not an acceptable time to refuse to refund the customer. I have attempted to contact someone both via email and Instagram messages and after a few back and forth emails I have clearly been ignored. It seems very out of touch to hold onto someone’s money especially an amount like this and ignore them when contacted, I have no product to show for the money lost and am very disappointed that this is the outcome. I can only imagine I will be responded to on this complaint as I can see other people have been, and it is evident that I am not the only customer to be ignored.

15 September 2023
Unprompted review
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Reply from Creō Studios

Hey Kate, i see that this return was refunded successfully to you on request, please check with your bank and if it is not refunded please email us asap to resolve this.

Rated 5 out of 5 stars

Amazing Quality

Delivery was quick, Clothes are premium Quality and amazing fit, Definitely buying more

17 August 2023
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Reply from Creō Studios

Thank you Edi! we will be happy to have you back!!

Rated 1 out of 5 stars

Haven’t even received my product

Haven’t even received my product, and no communication from the company when trying to resolve it. Awful.

20 August 2023
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Reply from Creō Studios

hey Tomos, we replied both times letting you know there was a delay, i have checked the tracking and this is to be delivered to you tomorrow. i hope this helps

Rated 5 out of 5 stars

Quality

I couldn’t be happier with my purchase! Delivery was surprisingly fast and the quality of the clothing is excellent. My favourite hoodie and shorts at the moment.

13 August 2023
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Reply from Creō Studios

thank you for your positive feedback Callum!

Rated 1 out of 5 stars

Order went missing and never arrived

Order went missing and never arrived. Company didn’t respond until I kept chasing on every platform and when they eventually did they said this wasn’t their responsibility and weren’t willing to help and I needed to contact delivery company. It’s not the delivery companies responsibility- if they chose to contract that company they need to claim the loss back from them, not me. They only offered a replacement item but in a different size as the size originally ordered was out of stock. I asked for a refund they refused. Embarrassing that they can treat paying customers with such little regard as long as they have their money.

24 July 2023
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Reply from Creō Studios

Hey Heena, as you are aware we have discussed this before, the parcel was delivered to you door with proof of delivery. We would not be unable to claim loss as its pictured as delivered at the address you given. As you said you did not receive it we took your word and offered you anything else of the same value and you picked something else, so i don't understand how this deserves a 1 star review, we now have sent 2 packages to you and believe we have done more than expected for you on this order. I am sorry you feel this way.

Rated 5 out of 5 stars

Great Quality

Great quality clothing and the fit is amazing

9 July 2023
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Reply from Creō Studios

glad you love it, thank you for taking the time to leave some positive feedback Josh!

Rated 5 out of 5 stars

Quality clothes

Clothes are really good quality, breathable and not too tight of a fit. Came in really good time aswell

9 July 2023
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Reply from Creō Studios

glad you love it, thank you for taking the time to leave some positive feedback Harvey!

Rated 1 out of 5 stars

Just disappointed

I have ordered from here before and the clothes are great however this time I paid for next day delivery due to urgency however 3 days past the next working day I hadn’t received my order I attempted to reach out and I hadn’t heard anything I was really disappointed

14 July 2023
Unprompted review
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Reply from Creō Studios

Hey Adam, sorry you felt let down on this order. As you placed the order on Friday passed the cut off time, the order was not fulfilled until the following week, if a Saturday delivery is required you must click Saturday delivery. i have refunded your next day delivery fee for you as compensation for this. I hope this helps.

Rated 5 out of 5 stars

Worth the price

Amazing quality and super fast delivery

29 June 2023
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Reply from Creō Studios

glad you love it, thank you for taking the time to leave some positive feedback Jessica!

Rated 5 out of 5 stars

There was an issue with my order

There was an issue with my order, Eve from creo messaged me informing of the problem, they had it rectified very quickly and was more than happy for me to exchange it for something not in the sale as it was a mess up on their end. Im very happy with the shirt quality and print, and even more so with how they handled it all with professionalism and courtesy.

18 June 2023
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Reply from Creō Studios

Thank you for the kind words Taylor, glad it all got sorted quickly by Eve

Rated 5 out of 5 stars

10/10

Clothing came quick and is amazing quality

15 June 2023
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Reply from Creō Studios

Thank you for the positive feedback Sam

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