Creditsafe  Reviews 

3,795
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with their needs. The service and user-friendly platform are described as excellent, providing comprehensive, easy-to-understand information and effective solutions. Exceptional customer service, prompt responses, and a no-pressure approach to understanding business requirements are frequently highlighted. However, some customers noted concerns regarding sales tactics, mentioning hard-sell approaches or products not suitable for their small business. A few also experienced technical issues like login problems, difficulties implementing additional services, or found the product's detail less than competitors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent and reliable service... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use of the online system and... See more

Product

People report positive experiences with the product, highlighting its quality and how well it meets their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,795)

451 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

my account manager Sandra

my account manager Sandra, was clear concise and very enthusiastic. We are a brand new user, service looks good and we where happy to join and start to use this valuable tool for our business

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Really positive experience

Really positive experience getting an initial review as a SME to using the CreditSafe platform. Sandra Szymanska introduced the opportunity and a tour of the platform Kate Ellis, both very helpful and engaging, made the decision to use platform easy. Thankyou

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have engaged the services of Creditsafe for a few years now and I have to say they are great to work with. Account Management is absolutely spot on - Dale Rosser is such a nice chap and an attentive Account Manager. No hard sell, but more of how can we help you and your business. I would recommend this company to anyone needing these services.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service

It has been a pleasure working alongside Natali Jones. She provided excellent customer service and was very helpful in accommodating our company's needs.

I look forward to collaborating further in the future as we work to improve our risk department and manage our exposure

28 April 2026
Rated 3 out of 5 stars

I was sold something while unwell that…

I was sold something while unwell that was nottfitted for my smal business.
There was a problem as the people did nopt tell me that my clients data was npot ghoing to be transferred direct to Companies House.
This has gone on for months since I contacted Creditsafe in December.

23 April 2026
Rated 5 out of 5 stars

Accounts

Had a welcome phone call to introduce the company before signing up. Great knowledge of how the full platform works and a quick demonstration run through on the first teams call/meeting.

20 April 2026
Rated 4 out of 5 stars

I had a great experience working with Nicole

I had a great experience working with Nicole and the Creditsafe system. From the start, Nicole was highly responsive, professional, and genuinely invested in ensuring we got the most value out of the platform.

The onboarding process was smooth, and she took the time to clearly explain the features and how they align with our business needs. What stood out most was her proactive approach and willingness to support whenever required.

21 April 2026
Unprompted review

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