Credit One Bank Reviews 

1,441
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 762 reviews, most reviewers were somewhat happy with their experience overall. Many consumers found the application and activation process to be smooth and easy, appreciating the straightforward setup and account management. People often highlight that the service provides a valuable opportunity to build or rebuild credit, making it a useful tool for financial improvement. Additionally, several customers noted quick card delivery and efficient approval processes. However, some people mentioned issues with payment processing, including slow credit for payments and unexpected charges or excessive fees. A few other people also felt that customer service was problematic, citing difficulties understanding representatives and long resolution times for card issues. Some reviewers also experienced their cards not working or being declined in various situations.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with many reporting issues such as cards being declined,... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing satisfaction and appreciation... See more

Product

Reviewers mention ambiguous feedback about the product, with many expressing dissatisfaction, calling it the... See more

User experience

People report positive experiences with user experience, finding the process simple, straightforward, and... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's got a high apr and a pretty hefty annual fee, but it's helping me rebuild my credit. That alone is priceless. I learned the hard way how difficult it is to climb out of debt once you're in it...... See more

Rated 3 out of 5 stars

I had a problem getting my card. It would not accept my information so I went to my bank and after discussions with you we finally got it straightened out.

Rated 3 out of 5 stars

This card is not accepted everywhere, neither Walmart nor Amazon accepts this card, which is inconvenient.

Rated 3 out of 5 stars

It took approximately 3 weeks to get my card & I randomly opened my app to try tracking my card and I already owed my first bill. I hadn't even gotten the card before I'm being charged.


Company details

  1. Bank
  2. Financial Consultant
  3. Non-Bank Financial Service

Information provided by various external sources

Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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3.5

All reviews

(1,441)

805 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had 3 cards the oldest 10 YEARS

I had 3 cards the oldest 10 YEARS! These people never give credit increases w/o charging you! They charge monthly fees on all cards. I relieved myself of them and paid them off in full. They never got one late payment out of over 200 pmts. But just to back stab people who cancel them they put on your credit file you paid 77% of your payments on time hoping to kink a deal with another bank. Imagine 660 late payments!!!!!! Who are they kidding? My credit clearly states not one late payment ever! But they throw that out to try and slander you. They don’t say any 30-60-90 latest just 77% of payments were on time . Liars , and scammers! Run don’t walk from these people.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Thanks a million Credit One Bank

Thanks a million Credit One Bank, the Birthday wish today made my 86th. Birthday complete. Really happy to be an account holder again, very anxious to do some happy spending with my new card. I am a very happy customer, and really appreciate my new credit card. Many thanks, Harold M. Piggott AR. 6/20/2026 17:22 hours. Very Happy Senior Veteran, USMC. and US. Army, Oh, forgot Navy Reserve when I was 46.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

This company is an amazing

This company is an amazing, they care about their customers. This company provides great opportunities for their customers to have the ability to fix their financial needs. I truly appreciate how they look at every situation individually. I have had great experiences with this company.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Not American Express!

I have been a customer of credit one bank whom uses the American Express Logo and number but does not offer American Express customer service or experience. I was charged $433.97 from a previous company whom I closed an account back on October of 2025. This company went from Priority Meds to RXPros effective April of 2026. On April 24, 2026 they initiated and fraudulently charged my account $443.97, I contacted CreditOne customer service explained my situation. I told them I had closed the account and that I did not authorized the charge. Now, this company charged me, never rendered service, of mail any merchandise to me. I filled a claim and CreditOne investigated for three days and found in the interest of RXPros and denied my claim claiming the charge was valid. Now, keep in mind that I have not received a product, have been charged, and yet my claim denied. Now, American Express would have never complied with the merchant unless they verified I authorized the charge or that I received the product. This company carries the American Express logo, but they are not American Express, so if thinking about this card, look at a more reputable credit card company, this one is a big fraud!

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company. Take advantage of people trying to re-establish credit. It will take hours of your life navigating the crazy uninformed rules they suddenly change, There is no American call center only foreign and they are very hard to understand. Go to a credit union to to build your credit You wll regret using these people.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!

They don't allow autopay, so this is how they get you with fees. I pay my credit cards off every month but i hadn't used this card in months an a yearly fee went on i didn't know about - I paid it and the late fee and then the customer servive agent didn't speak english and got confused and when I called to set up auto pay she said she closed the account as they have no auto pay - she barely spoke english and I had a horrid time understanding her - plus I never asked to close my account - I literally pay the bill off every month but it was such a nightmare I decided to just keep the account closed. I called back and got someone who spoke English, and she said the previous agent had closed the account and then asked if I wanted to reopen it - I didnt want the hassle - I hadn't used the card for 7 months and always pay it off on time so I am not their ideal client anyway - they only m ake money on people that don't pay their bills because of the interest.

17 June 2026
Unprompted review

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