Credit One Bank Reviews 

1,433
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 745 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the application process smooth and easy, appreciating the quick approval and timely delivery of their cards. Many people highlight the straightforward activation and overall positive experience with the product, often mentioning its utility for rebuilding or establishing credit. However, some customers also noted significant dissatisfaction with unexpected fees, particularly annual fees charged immediately. A small portion of people felt that customer service was unhelpful, reporting difficulties in getting issues resolved and experiencing repeated transfers. Additionally, some reviewers encountered problems with their cards not working or being declined.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers expressing satisfaction with the ease... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Product

Consumers generally find the product to be a positive tool for building or rebuilding credit, with many... See more

User experience

Customers generally report positive experiences with the user experience, finding the setup process simple... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting excellent service, fast approval,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was disappointed in the fact I was charged my annual fee of $75 the second I activated my account. I was unaware that would be charges immediately taking a 1/3 of my credit limit. You figure your an... See more

Rated 3 out of 5 stars

It’s really way too early to give an honest review, which is why I only have it three stars - asking for a review this early makes a statement also, no?

Rated 3 out of 5 stars

I had a problem getting my card. It would not accept my information so I went to my bank and after discussions with you we finally got it straightened out.

Rated 4 out of 5 stars

It's got a high apr and a pretty hefty annual fee, but it's helping me rebuild my credit. That alone is priceless. I learned the hard way how difficult it is to climb out of debt once you're in it...... See more


Company details

  1. Bank
  2. Financial Consultant
  3. Non-Bank Financial Service

Information provided by various external sources

Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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3.5

All reviews

(1,433)

796 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Lacking in features and regulatory procedures

No virtual card. App always has this finish setting up thing on it for a credit monitor, but I don't want it. It feels like its being shoved down my throat. No promotions on card. Taking 7 days for payment to post when its made through the app is insane. Charging a fee to pay on time is also insane.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Account closed due to unwillingness to play shenanigans

I had the account that I was pre-approved through credit karma for about 3 years. One day out of the blue they sent me a letter that said they needed to verify my identity because of possible fraudulent activity on my account. I quickly opened my account and looked for anything out of the ordinary, I could not find one thing. They wanted me to send copies of my social security card my identification and several other documents in order for me to be able to use my card any longer. I have never missed nor made a late payment on this card, never made it claim of fraud or any other type of negligent activity on the account. Ultimately I found the request to be suspicious and possibly fraudulent so I called them and told them so and their response was to close the account. I'm 47 years old and had credit card since I was 18, never had a single credit card company make such a request. I guess the fraudulent me is going to be paying on the fraudulent card because the fraudulent me cares about his fraudulent credit score. Terrible company, when you call customer service all you get is a bunch of people that barely speak English. Don't do it!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience with documents sennt

They arrive you send the.but the documents you send. Them they wont expect be cuse.your driver license has a different address on than what they.have on file who does change there drivers license when you just moved and the will not be my permanent address and dont want to keep changing it

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive Rip-Off Liars!

If a "zero" could used, it would be more correct than one star. This is one terrible credit card service. I got two cards from them, one with a $100/year fee, which I cancelled long ago. They lured me into a "no annual fee" different card, which I accepted about three years ago but never used. So I recently got a notice stating "$39 Annual Fee is Due"; after spending nearly 20 minutes trying to get to a customer service rep and then another 45 minutes with them (foreign sounding accent) to cancel the card and reverse the fee, with the usual hassle, I was told his manager approved and the card was cancelled and the fee would be reversed. Guess what? It WASN'T and I have now reluctantly paid the $39 to avoid a late fee and possible negative credit report. What a rip-off bank and I can see why they have numerous consumer lawsuits against them. AVOID THIS SCAM BANK AT ALL COSTS!!!

20 July 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I closed the account but the company kept the account open billing an annual fee monthly, an account protection free from the annual fee charge and a late fee for each month after I closed the account. Needless to say that the amount accumulated. They demanded that I pay off the entire amount even after they agreed that the account was already closed before the charges. This company is a scam.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I just cant believe I got a $400 credit…

I just cant believe I got a $400 credit card and immediately got charged $95 on it for annual fee. This is what is wrong with credit cards, I have had credit cards in America but this one surprised me. Thats 24% of your approved amount gone to the credit card company. Will close this account but had to warn others

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Credit one Bank they left me stranded in a…

Harold Bank they left me stranded in a poor country and locked my car for identity fraud they asked for proof I submitted proof they verify the utility belt saying that the address mismatch on the drivers license. How are you able to verify proof of address but yet not able to verify proof identity with ID and they refuse to help me. This is a horrible bank. They blocked up reviews on the App Store so you can’t leave a review. They made abuses impossible left on Twitter. They are very careful with how they get their reviews displayed. Beware this company.

17 July 2026
Unprompted review
Rated 3 out of 5 stars

Yearly fees are too high

Yearly fees are too high, and my direct deposit to pay up the account IN FULL has, so far, been witheld 6 days, so THAT I WILL NEVER DO AGAIN. Otherwise, just like other overly high fees credit cards. On the plus side, I have not had any problems with purchasing up to my limit, which is better than the #1 CC offered me (limit, that is). Will keep for a while longer, I guess.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst credit card bank I have used by…

Worst credit card bank I have used by far. They pretend to be a legitimate bank, but they’re really loan sharks masking as a bank. I paid off my full balance, then they hit me with some random made-up charge. I refused to pay and they have been blowing up my phone, texting, emailing, and mailing me every single day—all for $95 dollars. If you are a broke and struggling bank, just say so.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

very helpful

very helpful. also i am thankful for the credit to build my credit back up. Thank you! i hope to get a credit line increase soon

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Capitol one extended me credit slowly…

Capitol one extended me credit slowly and continues to extend my credit or give me new cards as I keep faithful with my payments monthly. I would recommend them to anyone needing a hand in building back their credit.

15 July 2026
Unprompted review

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