Credit One Bank Reviews 

1,416
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 717 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to use, appreciating the smooth activation and management of transactions. Many reviewers highlight the product's effectiveness in helping to build credit and the quick delivery of cards. However, some customers also noted issues with unexpected or high fees, particularly annual and activation charges. A few other people also felt that customer service was often unhelpful, slow, or difficult to communicate with. Additionally, some people mentioned problems connecting their card to bank accounts or experiencing slow payment processing.

What people talk about most

Payment

People report ambiguous experiences with payment, with some customers expressing satisfaction with the ease... See more

Customer service

Consumers find customer service experiences to be ambiguous, with many expressing significant... See more

User experience

Customers had positive experiences with user experience, finding the account opening and card setup processes... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising the excellent service, fast... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's got a high apr and a pretty hefty annual fee, but it's helping me rebuild my credit. That alone is priceless. I learned the hard way how difficult it is to climb out of debt once you're in it...... See more

Rated 3 out of 5 stars

I was disappointed in the fact I was charged my annual fee of $75 the second I activated my account. I was unaware that would be charges immediately taking a 1/3 of my credit limit. You figure your an... See more

Rated 3 out of 5 stars

The service was great and delivery acceptable. However they miislead Me by stating I was approved for $2500 when actually when the card arrived I found out I Only Had a $300 credit Limit. That confuse... See more

Rated 3 out of 5 stars

It’s really way too early to give an honest review, which is why I only have it three stars - asking for a review this early makes a statement also, no?


Company details

  1. Bank
  2. Financial Consultant
  3. Non-Bank Financial Service

Information provided by various external sources

Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

No history of asking for reviews

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3.5

All reviews

(1,416)

783 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Zero Stars !

Zero Stars !!
Absolutely horrible experience with some guy named Nick some Indian guy protecting the creditor and not the consumer. I do not and would never recommend this credit card company.!
When any credit card company protects the creditor instead of the consumer I would close my account and go with somebody else. Totally rude unacceptable experience with this person named Nick.!
This is why their reviews are so low. The APR is too high. The fees they charge are too high. The interest they charge is too high. Go with any other credit card company with this one.!
Whenever a credit card company protects the creditor instead of the consumer run as far as you can away from them!
Horrible experience I give zero stars !
Extremely high APR and extremely high daily fees and interest they were just sued for $10.2 million for harassment !
Never missed one payment yet they drop my credit score 30 points..
I don’t even understand how they’re not investigated thoroughly by the security exchange commission or the federal trade commission

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Credit One

I really like Credit One. I find they are a good company to get a credit card with.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Not honest capital one 🕜😔😔😔

Well first of all l wasn't looking for another capitol one credit card now that's 2 different bills when l applied for credit increase l was rejected when you could just add 600.00 credit to the 5x rewards card shame now ll have get rid of the Master card🤬🤬

25 July 2026
Unprompted review
Rated 2 out of 5 stars

Lacking in features and regulatory procedures

No virtual card. App always has this finish setting up thing on it for a credit monitor, but I don't want it. It feels like its being shoved down my throat. No promotions on card. Taking 7 days for payment to post when its made through the app is insane. Charging a fee to pay on time is also insane.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Account closed due to unwillingness to play shenanigans

I had the account that I was pre-approved through credit karma for about 3 years. One day out of the blue they sent me a letter that said they needed to verify my identity because of possible fraudulent activity on my account. I quickly opened my account and looked for anything out of the ordinary, I could not find one thing. They wanted me to send copies of my social security card my identification and several other documents in order for me to be able to use my card any longer. I have never missed nor made a late payment on this card, never made it claim of fraud or any other type of negligent activity on the account. Ultimately I found the request to be suspicious and possibly fraudulent so I called them and told them so and their response was to close the account. I'm 47 years old and had credit card since I was 18, never had a single credit card company make such a request. I guess the fraudulent me is going to be paying on the fraudulent card because the fraudulent me cares about his fraudulent credit score. Terrible company, when you call customer service all you get is a bunch of people that barely speak English. Don't do it!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience with documents sennt

They arrive you send the.but the documents you send. Them they wont expect be cuse.your driver license has a different address on than what they.have on file who does change there drivers license when you just moved and the will not be my permanent address and dont want to keep changing it

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive Rip-Off Liars!

If a "zero" could used, it would be more correct than one star. This is one terrible credit card service. I got two cards from them, one with a $100/year fee, which I cancelled long ago. They lured me into a "no annual fee" different card, which I accepted about three years ago but never used. So I recently got a notice stating "$39 Annual Fee is Due"; after spending nearly 20 minutes trying to get to a customer service rep and then another 45 minutes with them (foreign sounding accent) to cancel the card and reverse the fee, with the usual hassle, I was told his manager approved and the card was cancelled and the fee would be reversed. Guess what? It WASN'T and I have now reluctantly paid the $39 to avoid a late fee and possible negative credit report. What a rip-off bank and I can see why they have numerous consumer lawsuits against them. AVOID THIS SCAM BANK AT ALL COSTS!!!

20 July 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I closed the account but the company kept the account open billing an annual fee monthly, an account protection free from the annual fee charge and a late fee for each month after I closed the account. Needless to say that the amount accumulated. They demanded that I pay off the entire amount even after they agreed that the account was already closed before the charges. This company is a scam.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I just cant believe I got a $400 credit…

I just cant believe I got a $400 credit card and immediately got charged $95 on it for annual fee. This is what is wrong with credit cards, I have had credit cards in America but this one surprised me. Thats 24% of your approved amount gone to the credit card company. Will close this account but had to warn others

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Credit one Bank they left me stranded in a…

Harold Bank they left me stranded in a poor country and locked my car for identity fraud they asked for proof I submitted proof they verify the utility belt saying that the address mismatch on the drivers license. How are you able to verify proof of address but yet not able to verify proof identity with ID and they refuse to help me. This is a horrible bank. They blocked up reviews on the App Store so you can’t leave a review. They made abuses impossible left on Twitter. They are very careful with how they get their reviews displayed. Beware this company.

17 July 2026
Unprompted review
Rated 3 out of 5 stars

Yearly fees are too high

Yearly fees are too high, and my direct deposit to pay up the account IN FULL has, so far, been witheld 6 days, so THAT I WILL NEVER DO AGAIN. Otherwise, just like other overly high fees credit cards. On the plus side, I have not had any problems with purchasing up to my limit, which is better than the #1 CC offered me (limit, that is). Will keep for a while longer, I guess.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst credit card bank I have used by…

Worst credit card bank I have used by far. They pretend to be a legitimate bank, but they’re really loan sharks masking as a bank. I paid off my full balance, then they hit me with some random made-up charge. I refused to pay and they have been blowing up my phone, texting, emailing, and mailing me every single day—all for $95 dollars. If you are a broke and struggling bank, just say so.

1 July 2026
Unprompted review

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