Just into my final year of my IVA with creditfix and missed a payment due to a change of bank details. Spoke to a fantastic young man called Charlie McAteer who helped with taking the payment and... See more
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I called up to have my account sent to closures. Ruth was absolutely fantastic. Walked me through every step and assured me my certificate would come up to 6 months and there was nothing I need to do... See more
Company replied
Called Creditfix earlier with a query, I was assisted by Keertisha Seeram She instantly and precisely dealt with my questions and gave me a more than satisfactory outcome. She was absolutely deligh... See more
Company replied
I called today for my closer certificate and was assisted by Roopshita, she was very professional dealing with my situation, explained everything so passionately and in a polite manner, even repeating... See more
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Company details
About Creditfix
Written by the company
Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.
Write off up to 81% of your unsecured debts
We've helped over 185,000 people out of debt and we can help you
How much debt do you have?
Contact info
4 West Regent Street,Glasgow, G2 1RW, Glasgow, United Kingdom
- 0141 565 1300
- customerservice@creditfix.co.uk
- creditfix.co.uk
4.9
Excellent
44K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I had a really positive experience with…
I had a really positive experience with the customer service team. The representative was very understanding, patient, and took the time to properly listen to and understand my concerns. Jayshree explained everything clearly and made me feel that my issue was being taken seriously. Excellent customer service and a credit to the Jayshree Ramkhelawon .
Thank you,
AshutoshKumar Jha
12 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Ongoing IVA changes
I rung up this afternoon, asking for advice and some clarification on my account. After initially talking to another employee, I was transferred to Caitlin Quinn who was extremely helpful. She went above and beyond to raise things in our conversation I wouldn't have even thought of to make sure I was getting the support I needed throughout my IVA. She was extremely patient in regards to me sending the correct documents over, and replied so quickly to her emails, making sure I knew everything I needed too. Thank you so much Caitlin, you've really helped reduce the stress today and tackle a situation I've been trying to avoid. A real credit to the team.
12 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
The advisor was friendly helpful…
The advisor was friendly helpful informative and upbeat .
They also provided the information required
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I got put through too Cassandra Bridges…
I got put through too Cassandra Bridges she was absolutely brilliant and solved my query with no hassle very polite and clear in in what she was explaining I'd give Cassandra 10/10 for her expertise
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Priyamee from creditfix
Priyamee, was the only person ive spoken to who was able to address certain questions i had about my iva and she was very attentive and sent everything i needed in written form aswell via email. Very easy to speak to, great customer service
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Excellent customer service from… Stephanie Nongogo
Excellent customer service from Stephanie Nongogo today, sorted my issue within minutes and was very polite and helpful 🙂
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Really helpful and easy to deal with
Really helpful and easy to deal with. Urtika from the closure department was really helpful when my Iva came to an end. So glad I went for this.
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Ver friendly lady ,polite helpfull…
Ver friendly lady ,polite helpfull pleasure talking to her
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I can close my IVA account now
I can close my IVA account now. During the hardest period of my life, Creditfix helped me through this long journey, and Vidhee Boyjoo helped me with the final step. I appreciate your support!
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Very helpful
I reported my situation to EbeneGate and they were immediately on it. They negotiated a payment that worked for me. My supervisor, Dylan Quail was a wonder to me. His leadership led to my completion of my IVA! It was a painful six years, but the end came up surprisingly quick. EbeneGate saw me through it all. Dylan and EbeneGate are to be commended!
Robert Hughes
10 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
great customer care ,very polite and…
great customer care ,very polite and was all round a good experience.
10 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I had received a call from credit fix…
I had received a call from credit fix but couldn’t hear well.
Phoned customer service as I thought from what was said before meant I owed more money after my loan finishes in January.
Mikeal Dhalapah Was extremely patient, helpful and professional through out the call. Not only did
Mikeal Dhalapah Sort out the problem and reassured me that they only wanted august 2026 payment as I did not inform credit fix of my new bank details.
Mikeal Dhalapah Took all my new bank details so that credit fix can take my payments from September 1st 2026. He sent me a link so that I could pay missed August payment, which was very easy.
Then Mikeal Dhalapah ensured that my physical and mental health was ok and that I do not have to to worry about my loan as all is good.
I feel that Mikeal Dhalapah Went above and beyond for me.
10 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Harshikha was very helpful on the phone…
Harshikha was very helpful on the phone and answered all my questions in a knowledgeable way.
10 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
*DO NOT TAKE AN IVA OUT WITH CREDITFIX*
*DO NOT TAKE AN IVA OUT WITH CREDITFIX*
I genuinely cannot emphasise enough how incompetent Creditfix have been. I had a variation meeting arranged to end my IVA early, yet Creditfix failed to attend and withdrew the meeting.
They also failed to update my additional payments and account balance correctly, did not disclose the full information regarding my IVA, and ignored multiple emails despite repeated follow-ups.
When dealing with something as serious as an IVA, this level of incompetence and lack of communication is completely unacceptable.
Hemshika Poonyth, Case officer , was one of the staff members involved.
8 August 2026
Unprompted review
Reply from Creditfix
Thank you for your review. I am sorry to hear about your recent experience with us. We'd like the opportunity to resolve any issues you are experiencing; if you could email the complaints team at complaints@creditfix.co.uk with your contact details we will ensure a member of our complaints team contacts you.
Car finance
I phoned today regarding next steps to getting car finance Cassandra bridges from the creditfix team was very helpful and informative
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
5 star service.
When i rang i got through to a mr paul breslin he was extremely helpful and understandable to my situation. Everything was explained perfectly well and even helped me to get the documentation to him by talking me through it , credit to the company 5star service. Thx
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I’d like to thank Charles McAteer
I’d like to thank Charles McAteer from Creditfix. I’ve been in an IVA for almost 4 years and recently couldn’t make payments for 3 months. I was afraid to even call, but Charles listened carefully to my situation and arranged a repayment plan that I barely notice. Thanks to him I can sleep peacefully again. Highly recommend!
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Today i made call and spoke with the…
Today i made call and spoke with the lovely
Ishitah. Ishitah confirmed that my last payment was complete today and i will receive confirmation once the closure team complete their checks. Ishitah was very friendly and dealt with me in a professional manner. Ishitah has very good customer interaction.
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I found the lady on phone very helpful…
I found the lady on phone very helpful and answered all my questions, great service
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Very friendly and helpful customer…
Very friendly and helpful customer service. Sheik Toraub was able to assist me with everything I required.
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
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