Creditfix Reviews 

44,431
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,390 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for being exceptionally polite, professional, and thoroughly supportive when answering complex questions about their ongoing payment plans. Many people note that helpful customer service representatives provide clear guidance, prompt responses, and valuable reassurance during difficult and stressful financial situations. However, some people mentioned experiencing frustrating administrative delays and poor communication when attempting to complete their final account closures. Reviewers also noted that payment tracking discrepancies and unexpected charges occasionally caused significant stress and confusion near the very end of their service arrangement.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional customer service.... See more

Customer service

Customers consistently note positive experiences with customer service, praising support agents for being... See more

Service

Users describe positive interactions with service, highlighting helpful and professional support throughout... See more

Payment

People report positive experiences with payment, noting that making their final contributions and settling... See more

Response time

Consumers find response time to be positive, consistently reporting prompt and efficient service from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just into my final year of my IVA with creditfix and missed a payment due to a change of bank details. Spoke to a fantastic young man called Charlie McAteer who helped with taking the payment and... See more

Rated 5 out of 5 stars

I called up to have my account sent to closures. Ruth was absolutely fantastic. Walked me through every step and assured me my certificate would come up to 6 months and there was nothing I need to do... See more

Company replied

Rated 5 out of 5 stars

Called Creditfix earlier with a query, I was assisted by Keertisha Seeram She instantly and precisely dealt with my questions and gave me a more than satisfactory outcome. She was absolutely deligh... See more

Company replied

Rated 5 out of 5 stars

I called today for my closer certificate and was assisted by Roopshita, she was very professional dealing with my situation, explained everything so passionately and in a polite manner, even repeating... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

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No recent history of asking for reviews

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4.9

All reviews

(44,431)

3,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Pro Active and supportive

I’ve commented here before about this company, but once again they’ve gone above and beyond.
My partner is with a different IVA firm and has faced constant harassment, payment demands of £500+, and endless stress. In complete contrast, Creditfix have been supportive, consistent, and proactive throughout my entire five‑year journey.

Today confirmed that again. As soon as I made my final payment, they contacted me to congratulate me and guide me through the next steps. URTIKA in particular moved mountains and helped me complete my IVA with incredible efficiency.

Thank you, Creditfix. I only wish my partner had signed with you too.

Many thanks.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

I just want to say thank you for your…

I just want to say thank you for your support,for your hard work in a short time especially to Utrika from Creditfix and for all your team.
Usually takes up to six months the closure process,Utrika done it in 4-5 weeks.
Thank you and God bless you and your team from Creditfix
You make my life better

9 September 2026
Unprompted review
Rated 5 out of 5 stars

NOODHISH- Great service

NOODHISH- Great service, every time!

Spoke to him on the phone — handled my call perfectly, so helpful and polite. Super smooth service. He took ownership of dealing my queries.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Ruth Sefali Answered a call from to…

Ruth Sefali Answered a call from to today to discuss various things regarding my IVA.
She was patient, very clear with her understanding and answers to my questions, as well as compassionate and polite.
Thank you for reassuring me that there is help whenever needed, restoring my faith in humanity.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Customer service are helpful!

Vidhee Boyjoo Was so helpful, it has been such a confusing and stressful process, but she went out of her way to explain the next steps and anything I asked, she was more than happy to help

9 September 2026
Unprompted review
Rated 1 out of 5 stars

My IVA was terminated August 2026

My IVA was terminated August 2026

Yet they took £635 September 2026

I am trying to sort out a refund in full but no one is being helpful at all

I have made a complaint as well

They are thieves

Do not trust credit fix

7 September 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Thank you for your review. I am sorry to hear about your recent experience with us. We'd like the opportunity to resolve any issues you are experiencing; if you could email the complaints team at complaints@creditfix.co.uk with your contact details we will ensure a member of our complaints team contacts you.

Rated 5 out of 5 stars

From day one

From day one, credit fix have been extremely helpful and professional
My telephone call with NEELESH was amazing and he was very understanding and patient with my enquiry

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Ishitah Jeebun took my call and was very quick and efficient. She answered all my queries, corrected my payment method which I was unaware needed updating, and was very polite throughout! Very good service, thank you!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Thanks so much Yuvranee

Thanks so much Yuvranee. I had a best service and you were patient with me .I appreciate everything.you are the best

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Ishitah Jeebun was very helpful i…

Ishitah Jeebun was very helpful i suffer from stress,anxiety and depression overall take medicine for other reason and have to undergo surgery. I was really stress but she made me feel comfortable and gave me assurance that everything would be fine and explain the process patiently.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Keertisha Seeram

Keertisha Seeram
Spoke with this lovely lady today who resolved my query promptly. She was knowledgeable, friendly and patient.
Let's say goodbye to automated services and put Keertisha in charge.
Thank you.

7 September 2026
Unprompted review

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