Just into my final year of my IVA with creditfix and missed a payment due to a change of bank details. Spoke to a fantastic young man called Charlie McAteer who helped with taking the payment and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Creditfix
Written by the company
Write off up to 81% of your unsecured debts
We've helped over 185,000 people out of debt and we can help you
How much debt do you have?
Contact info
4 West Regent Street,Glasgow, G2 1RW, Glasgow, United Kingdom
- 0141 565 1300
- customerservice@creditfix.co.uk
- creditfix.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called up to have my account sent to…
I called up to have my account sent to closures. Neelesh Keesoondoyal was absolutely fantastic. Walked me through every step and assured me my certificate would come up to 6 months and there was nothing I need to do in this time. He went through the closure process with myself. Creditfix have been nothing but fantastic so credit is due to every member of Creditfix as they have helped me become free from debt. I would highly recommend Creditfix to anyone considering an IVA.
I had a fantastic experience dealing…
I had a fantastic experience dealing with Creditfix, specifically thanks to Mikeal Dhalapah in Customer Contact. Mikeal was extremely professional, patient, and clear throughout the entire process. He took the time to answer all my questions, made me feel comfortable, and handled everything efficiently. Exceptional customer service like this makes a huge difference. Highly recommended!
Had to phone up about an issue I had
Had to phone up about an issue I had, spoke to Mikeal who was great in helping me. He was very cheerful and answered all my questions with no problem, getting my issue solved.
Jayshree Ramkhelawon was a totall star
Jayshree Ramkhelawon was a totall star, with my ill health she managed to sort everything out in 1 phone call
Supportive company
Throughout what was a stressful period the staff were always patient and supportive. In the 5 years of my interactions I never had any issues or problems getting hold of anyone. Today I got a lovely email from Medhavi Doobory advising that I am now debt free. Overall great customer service.
A brilliant and helpful company
A brilliant and helpful company. Made final payment to my IVA and Aadila was very helpful sending across completion documents in good time.
Great service
The customer service I got from Ishitah Jeebun was great,my query was answered straight away, and it was explained to me in easy terms that I could understand. Thanks
Great help
I spoke with Ruth Sefali who was knowledgeable and helpful. All my questions were answered satisfactorily. The line wasn’t good so the end of our conversation was a little disjointed but overall I was happy with it.
always great service
Very helpful and friendly which helped…
Very helpful and friendly which helped me to feel understood and assured of my issue thank you Trevor
Thank you Urtika and thank you all from start to finish.
Thank you from start to finish, the whole process lifted a huge weight from me and I cant thank the team enough for helping me get to a better place.
Thank you to Urtika from the closure department for keeping me updated and letting me know as soon as all was settled and I became debt free..
Thank you so much
Great customer service and sorted out…
Great customer service and sorted out my problems promptly
Massive thank you to URTIKA from the…
Massive thank you to URTIKA from the closure department for helping me through my IVA . Over the last 5 years it has been tough but essential and without the support of credit fix and URTIKA I would have struggled . Thank you again for helping me on my road to freedom .
Excellent service
Excellent service, Urtika managed the closure for me in half the time it should take. Everything was smooth, well communicated, and a massive relief to finally be debt free. Thank you all so much
Sandhya Nowbuth
Reff : Sandhya Nowbuth, A fantastic and informative encounter with your agent today, she was very knowable and helpful.
Was able effectively resolve my problem and deal with it to resolution,
Great customer service
The agent was well spoken, patiant as well as easy to talk to. He was able to address my query swiftly and professionally
Very friendly and helpful made my phone…
Very friendly and helpful made my phone call very easy.
Received an email from Ashfaaq stating…
Received an email from Ashfaaq stating that they would be contacting the creditor on my behalf. To insist that no more letters should be sent until my financial situation improves .
I spoke with a Toni-Jaye Knox and…
I spoke with a Toni-Jaye Knox and without questioning me, Toni, read through the notes on my file and not only understood my circumstances Toni actually helped me. That’s not to say that the help offered by previous representatives of Creditfix was not efficient it a sense “it was”, it’s just Toni didn’t make me jump through hoops to get the help I needed.
Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
