Creditfix Reviews 

44,295
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,652 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, professional, and very understanding when resolving personal payment queries and everyday account questions. People also note that customer service advisors handle difficult issues efficiently, keeping clients well informed and explaining every single step clearly throughout the process. Some reviewers were not happy with the lengthy and frustrating delays encountered when trying to finish closing their cases after making final payments. Others mentioned experiencing poor communication, noting that multiple emails were completely ignored when attempting to follow up on important account updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful, polite,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that advisors are helpful,... See more

Service

Reviewers express high satisfaction and praise the exceptional service provided by the team. Customers... See more

Payment

Users describe positive interactions with payment support, finding staff reassuring and helpful when... See more

Customer communications

Consumers find contact experiences to be mixed, reporting both helpful interactions and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue this month which required some explanation. I was lucky enough to speak to an officer called Paul Breslin. Thoroughly understanding, thoughtful and incredibly pleasant. He put my mind a... See more

Company replied

Rated 5 out of 5 stars

I received an email (from Shifa Barahim at Creditfix) this morning which has lifted - what felt like the weight of the world - from off my shoulders! Having Creditfix's help from the very beginning h... See more

Rated 5 out of 5 stars

I have been on IVA with CreditFix for 3 years now. Any time I had any issues with payments, change of circumstances they were helpful and understanding. I have to give shoutout to Paul Breslin for exp... See more

Company replied

Rated 5 out of 5 stars

Called Creditfix regarding an issue. Spoke to Sarvesh who was very polite and professional from start to finish. My query was handled instantly and resolved and I was given concise and reassuring... See more


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

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No recent history of asking for reviews

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4.9

All reviews

(44,295)

3,457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

U are a rip off u take peaples money…

U are a rip off u take peaples money for debts for years then when something goes wrong and cant affored to pay u make them bankcruped and u dont pay any of there bills with the money you take and keep it you are discussting company

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Yuvranee Conhye

When i dealt with Yuvranee Conhre recently I found her to be extremely helpful and very knowledgeable she answered all my questions fully.13
I also thought she was customer focused and a good advert for Creditfix

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Lucky enough to speak to Soovidha!

Have had an IVA with CreditFix for 5 years, I called today to check how far along I am as I was sure it soon due to close and I spoke to a lovely lady called Soovidha. She was so helpful and seemed to not mind all my questions! Has really put my mind at ease and wasn’t shy to go a little extra for me, you’ve made someone’s day today Soovidha, thank you!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I spoke with Soovidha this afternoon, in regard to quite a worrying email regarding a CCJ letter from a creditor. She was very helpful, sent an email out to them immediately and gave me reassuring advice.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Called Creditfix earlier with a query

Called Creditfix earlier with a query, I was assisted by Keertisha Seeram
She instantly and precisely dealt with my questions and gave me a more than satisfactory outcome.
She was absolutely delightful from start to finish.
Anyone with debt issues, call Creditfix, they have turned my life around. Sincere thanks.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Ruth sedali

After speaking with Ruth she was patient kind and informative. Told me how to correct my credit score by removing an old iva from my account

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Ive recently had to call again due to a…

Ive recently had to call again due to a change in circumstances and a couple of other issues that I wanted to make sure were correct and keertisha seeram made everything feel calm and under control! Wonderful customer service as always when I need to call and sort something out so thank you!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I have had the support from Creditfix…

I have had the support from Creditfix for 6 years now. They have always been easy to communicate with and helpful. I was able to settle my account early and they talked me through the process step by step.
Particular thanks to Danusha who kept in contact with me through this process.
Thank you to all the team there.

14 August 2026
Unprompted review

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