Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve just signed up with them, and the person I spoke to was very helpful. He walked me through the forms and explained everything as we filled them out. I would recommend Credit Engine to anyone who... See more
Company replied
It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock
Company replied
Company details
Written by the company
Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.
Contact info
United Kingdom
- creditengine.co.uk
4.3
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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lent the money paid it back on time
lent the money paid it back on time
no customer service problems
29 March 2026
Unprompted review
Reply from Credit Engine
Thank you for taking the time to leave us this positive 5-star feedback!
We're glad to hear that the lending and repayment process was smooth and that you experienced no customer service issues.
Kind regards,
The Credit Engine Team
I have so much respect for the kindness…
I have so much respect for the kindness and gesture the lady who called me made. She became aware of some very personal debilitating issues of mine, she was able to intiate something unexpected which was overwhelming to receive and demonstrated that the company genuinely does have their customers finances and general well being at the forefront which is very rare in society today. I can only thank them profusely and state that the lady who handled my call is one of the most empathetic, caring individuals I've had unexpectedly call when not anticipating anything but a5tempts to sell to me. Thank you!
1 April 2026
Reply from Credit Engine
Dear Scott,
Thank you for your incredible 5-star feedback.
We are truly touched to hear how much our colleague's empathetic support helped you during a difficult time.
Your words are a wonderful testament to our team's commitment to our customers' well-being.
Kind regards,
The Credit Engine Team
I applied for a loan over two months…
I applied for a loan over two months ago and, as part of the process, I was asked to provide my bank details so funds could be deposited if my application was successful. However, I did not receive a loan, as I was repeatedly redirected to multiple unrelated pages during the process.
At no point was any membership or subscription clearly disclosed to me. To my understanding, my bank details were requested solely for the purpose of a potential loan deposit.
On Tuesday, I noticed that £19.99 had been taken from my account without my knowledge. Upon investigating, I discovered that I had apparently been signed up for a membership. I immediately cancelled this and contacted them to request a refund.
I was informed that a refund is not applicable because I was allegedly notified about the end of a free trial period. However, I did not receive any such notification. I have thoroughly checked my inbox and spam folders and can confirm that no email was received.
Additionally, it is concerning that this charge has only appeared now, despite the supposed free trial lasting 14 days and over two months having passed since I initially signed up.
Given these circumstances, I believe this charge is unjustified. As my refund request has been denied, I have now escalated this matter with my bank
31 March 2026
Unprompted review
Reply from Credit Engine
Dear Brandon,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Nathan,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found the app easy to use.
Kind regards,
The Credit Engine Team
This company/website are a CON
Edit: that nice man called me and resolved any confusion with issues. A good company.
1 April 2026
Unprompted review
Reply from Credit Engine
Dear Andrew,
Thank you for your time today; I am pleased we were able to resolve the issue.
Please do not hesitate to contact us if we can be of any further assistance.
Kind regards,
The Credit Engine Team
have been charged of 19.99 without…
have been charged of 19.99 without premission, this is a company which is born for cheating,
31 March 2026
Unprompted review
Reply from Credit Engine
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Subscription Trap !!SCAMMERS!!
I was trying to check my credit score and was asked for my bank details. I was told no money would be taken, and it is just to confirm my details but this seems to be a subscription trap. Be careful—they may automatically charge you after the trial.
I immediatley cancelled on the same day when i saw the transaction of £19.99 and contacted them for a refund as I cancelled on first day and wasnt aware of subscription they refused.
SCAMMERS!!!!
31 March 2026
Unprompted review
Reply from Credit Engine
Dear Muhammad,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Donna,
Thank you for your fantastic 5-star review!
We are delighted to hear you would "Highly Recommend" us.
Kind regards,
The Credit Engine Team
Very easy and straight forward to do…
Very easy and straight forward to do all the online forns were and the quickness
30 March 2026
Unprompted review
Reply from Credit Engine
Dear Alistair,
Thank you for your kind 5-star review!
We're delighted to hear that you found the online forms straightforward and the process quick.
Kind regards,
The Credit Engine Team
Amazing customer service
Amazing customer service. The gentleman I spoke to was well mannered, professional and knowledgeable.
30 March 2026
Reply from Credit Engine
Dear Chinedum,
Thank you so much for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience and found our team member to be well-mannered, professional, and knowledgeable.
Kind regards,
The Credit Engine Team
Surprise! £19.99 Subscription you didn’t know was going to happen
Looking for a loan, as desperate broke people do, two weeks ago. Kept getting forwarded to different sites. Eventually I got sent to this one, submitted my request for a loan putting in my account details and everything and got forwarded to another site. Today £19.99 was taken out of my account from here and I had no knowledge I signed up to a subscription just by looking for a loan?! I would love a refund, tried calling today and I just got an automated response, none which would help putting me in contact with an employee.
Edit: after this review, 2 hours later I got a call from Lorraine. Shout out to her honestly. Got a refund. Her service was impeccable. Thank you so much!!!
30 March 2026
Unprompted review
Reply from Credit Engine
Dear Brianna-Rose,
Thank you for your time today; I am pleased we were able to resolve the issue.
Please do not hesitate to contact us if we can be of any further assistance.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Aleksandra,
Thank you so much for taking the time to leave a 5-star review!
We're delighted to hear you recommend us.
Kind regards,
The Credit Engine Team
Great service
27 March 2026
Unprompted review
Reply from Credit Engine
Dear Ryan,
Thank you so much for your positive 5-star review!
We are delighted to hear you had a great experience with our service.
Kind regards,
The Credit Engine Team
Credit engine offered accurate credit…
Credit engine offered accurate credit reports and insights this has really helped me to organise my credit report
27 March 2026
Unprompted review
Reply from Credit Engine
Dear Chanel,
Thank you for taking the time to share your positive 5-star review!
We are so pleased to hear that Credit Engine's accurate credit reports and insights have helped you organize your credit report.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Philip,
Thank you so much for the 5-star review!
We're thrilled to hear that you found the details great and the experience straightforward.
Kind regards,
The Credit Engine Team
Trusted quick and easy step by step
Trusted quick and easy step by step
26 March 2026
Unprompted review
Reply from Credit Engine
Dear Mark,
Thank you for your fantastic 4-star review!
We're so pleased to hear that you found the process trusted, quick, and easy.
We always aim to make the steps as clear as possible.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Thank you for your 5-star review!
We're so glad to hear you had a good experience.
Kind regards,
The Credit Engine Team
Please stay away as this is not what…
Please stay away as this is not what you think it is....I applied for a loan as I wanted to sort my credit out. I put my bank details in and had to approve it in my bank as they said I had been accepted. No money has gone in and now its left me paranoid as I dont know where or what happens now as I dont want to be paying for a loan I have not had......please look into this before applying
25 March 2026
Unprompted review
Reply from Credit Engine
Dear Daniel,
Thank you for your time today; I am pleased we were able to resolve the issue.
Please do not hesitate to contact us if we can be of any further assistance.
Kind regards,
The Credit Engine Team
Exceptional customer service and very…
Exceptional customer service and very helpful to improve and grow up the credit score.
25 March 2026
Unprompted review
Reply from Credit Engine
Dear Monica
Thank you so much for your kind 5-star review!
We are delighted to hear that you had an exceptional customer service experience and that we were helpful in improving your credit score.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Alex,
Thank you so much for your positive 5-star review!
We're delighted to hear that you found our service "Quick and reliable."
Kind regards,
The Credit Engine Team
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