Well the experience would have been better if I could have gotten forgiveness for past late payments or good will for paying over 3,000$ to get it all caught up. I had a unexpected loss of income due... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Since 1972, Credit Acceptance has offered automobile dealers financing programs to help them sell vehicles to consumers, regardless of their credit history. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing.
Contact info
25505 West Twelve Mile Road, 48034, Southfield, United States
- 800-634-1506
- connect@creditacceptance.com
- creditacceptance.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Credit acceptance has helped me with my…
Credit acceptance has helped me with my car purchase and it's allowed me to improve my credit score. I'm so grateful for their help.
Just working with me with my payments…
Just working with me with my payments and coming up with best option.
Second Chance 😊
That I am able to have my son pay for his vehicle on the Credit Acceptance App. I thank you for helping me out in getting a vehicle for him.
Credit acceptance is fantastic to work with
From day one I have never had an issue with payments or asking for an extension
And which makes me very grateful. Over the last few years, multiple vehicles I've been very happy with Credit Acceptance.
They have made the car payment…
They have made the car payment experience wonderful
It was my first time using a Credit Company for Auto.…
It was my first time purchasing a car through a credit company.
The first time I had to cal, the representative was kind and answered my questions she took her time with me.
She made sure I understood.
I would definitely recommend Credit Acceptance to family and friends.
They're just great
They're just great! I love that I can choose when my payment comes out of my account.
My experience with Credit Acceptance has always been good. No problems or concerns.
My experience with Credit
The experience is ok
The experience is ok, I appreciate the app. I am not a fan of fees that I have to pay in order to submit payments.
I needed a reliable car they financed…
I needed a reliable car they financed me and I would go threw them again for my next car when it comes time.
Very good información and update on my…
Very good información and update on my paid bills. Thank you
I've been with you for 4 years now and…
I've been with you for 4 years now and never had a problem. Thank you
I always have a good experience
I just started dealing with this bank and as of now I ain't had no major issues.
They were very quick
They were very quick, easy to work with and funding fast. I will work with them in the future.
I purchased a 2018 Ford Edge with…
I purchased a 2018 Ford Edge with 83,000 miles for approximately $16,000. In my opinion, that price was far too high considering the vehicle’s mileage and condition, especially since I could have purchased a newer model for that amount. Shortly after getting the vehicle, the lower engine splash shield came loose, fell off while I was driving, and was lost. I have also experienced several other issues with the vehicle. Thankfully, I have mechanical experience and can handle some of the repairs myself, but another customer might not be so fortunate. Given the problems I have already experienced, I honestly do not believe this vehicle will last long enough for me to finish paying it off. My biggest concern is that I could end up stuck paying Credit Acceptance approximately $16,000 for a vehicle that may no longer be usable. Credit Acceptance handled the financing, but my main complaint is with the dealership for failing to inspect the vehicle properly and charging such a high price. Based on the condition of the vehicle and the amount I was charged, I consider this poor business practice and not a good value for the customer.
Felix Maurent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








