Credit Acceptance Corporation Reviews 3,520

•

4.3

Non-Bank Financial Service

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, describing staff as kind, patient, informative, and helpful. Many appreciate the company's willingness to work with them on payment arrangements and provide financing even with lower credit scores, making car ownership possible. The service is often praised for its ease of use, with convenient online payment options and a smooth overall process. However, some customers expressed dissatisfaction with the pricing, noting high interest rates and additional fees on payments. A few also mentioned issues with customer service, describing some interactions as disrespectful or unhelpful, and experiencing communication problems.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. Many customers appreciate the ease of making payments,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness, patience,... See more

Service

Customers had positive experiences with service. Many reviewers praised the customer service for being... See more

Price

Consumers find price to be negative, consistently expressing dissatisfaction with high costs. Many reviewers... See more

Based on these reviews

Credit acceptance is really a good finance company I know they get a bad rep but I think it’s user error. If you effectively communicate an explain your situations with them they are really going to h... See more

They take my money, when I tell them to, approved me with trash credit, they won’t let you forget you owe them money smh

It sucks having to pay a fee on top of a high interest loan every time I make a payment. But I appreciate that you were willing to give me a chance and the loan

What a wonderful service! In today’s world, rent is as much as a mortgage and is usually viewed as a no investment situation. With this service, you get to invest in your credit, however, which makes... See more

Company details

Written by the company

Since 1972, Credit Acceptance has offered automobile dealers financing programs to help them sell vehicles to consumers, regardless of their credit history. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing.