CREATE Fertility Reviews 

The staff team are so warm, kind and friendly and really make you feel at ease. Thank you to Claire and Hannah who looked after us today. We really appreciate everything that you are doing for us. See you soon for our embryo transfer!

My experience with CREATE Fertility Manchester has been extremely disappointing and emotionally distressing. I expected professionalism, transparency, and genuine care throughout the process, but unfortunately, that was not the case.

From the start, the clinic lacked proper communication. Appointments were often delayed, and updates were not provided unless chased multiple times. I raised several concerns and formal complaints about how I was treated, but none were acknowledged in a meaningful way. Their responses felt generic and dismissive, showing no accountability or empathy for the impact their actions had on me.

The lack of coordinated care and poor customer service deeply affected my trust in their services. Despite following their process, the experience left me feeling unsupported during what is already a vulnerable and emotional journey.

What’s even more frustrating is that I escalated my complaints but still received no resolution. I have now referred the matter to independent bodies like ISCAS and CQC, as I believe no patient should go through such neglect and lack of care.

Poor communication. Lack of interest in patients outcome.
Firstly, they are not very transparent about the fact they use milder drugs so your treatment will yield less eggs. Only once you pay do you receive an email video about this. Prior to this point, the consultation fails to discuss this.
Secondly, after my failed IVF I did not receive a consultation to go over the outcome.
Thirdly, after months of continued infertility I called the clinic asking for more tests to be done and was offered a blood test. It showed I had elevated thyroid function, beyond the normal range for a women to conceive. The thyroid association recommends any women trying to conceive to have their TSH level tested. This test was never offered to me even though it can have significant impact on a women’s fertility, rate of miscarriage or pregnancy complications. As fertility specialists they would have been aware of this but out of negligence never offered or even mentioned this test.
Finally, once more test were done to investigate my thyroid, my follow up call (which I had already waited a week for) was cancelled an hour before the appointment. As another appointment was not scheduled until three days later I asked for my blood tests results to be emailed over, which they refused. Seeing as I spent £210 on them and they are my blood tests results I expect more.

All of the staff are really really friendly and professional at the branch I go to.

It was a very good experience , helpful advice with useful information that was required for our treatment I was happy with the arrive that was provided thank you so much 😊 I would highly recommend other people

After a failed cycle at a different clinic we tried private treatment through Create and had a really positive experience throughout. All of the staff are very friendly and make you feel welcome straight away, yet all very professional and informative. The treatment itself felt very tailored to our specific needs, with regular testing and scanning rather than sticking to a rigid plan, which was our previous experience. We are very grateful to everyone at Create, who have treated us through to pregnancy at the first attempt.

The experience from start to finish was one we will remember for our life time. The team here made a difficult process to undertake feel special and exciting all at once. Every one of the team have an unforgettable and warm energy. They support you at each step. We undertook shared motherhood and have been successful on our first transfer.

We had a really positive experience with CREATE Fertility. The entire team was friendly, supportive, and extremely knowledgeable. Every step of the process was clearly explained, and we always felt well informed and reassured. Our medication plan was carefully tailored to keep things mild with minimal side effects, and instructions were very easy to follow.
The clinic itself has a calm, clean, and welcoming atmosphere, which made a big difference during what can be a stressful time. Overall, the service was seamless from start to finish — we genuinely felt well looked after throughout.

The staff, doctors and nurses are very attentive; they gave us instructions the whole way and answered all our questions. They are very friendly and make sure we feel comfortable at all times.
You can notice they are very professional.

First things first, Create have been absolutely brilliant. From start to finish we have been kept updated by knowledgeable and thoughtful professionals. I would recommend it to anybody who is looking at IVF as the next step in their journey.

One small issue, which affects us more than others is the distance we have had to travel for the more invasive procedures. We are based on the south coast yet have to travel all the way to London in order to have this done. While they have been brilliant, being able to see the Nurses we have become accustomed to seeing would make the experience more relaxed.

That doesn’t change the fact that Create and ABC have been brilliant.

Create Fertility has been absolutely life-changing for us. I had previously gone through four unsuccessful IUIs at another clinic and was starting to feel completely hopeless. Create took the time to make a personalised plan and tailor the cycle, medication and procedure specifically to my needs — and it worked. I became pregnant on my second IUI with them, and I’m writing this now while looking at my beautiful 2-week-old twin boys.
We are beyond grateful for the care, expertise, and compassion we received. Create gave us our family, and we can’t recommend them enough! ❤️

Staff were very kind and passionate. Explained each step of the process and answered all my questions and concerns. It's a lovely clinic.

We first used Create Fertility several years ago and had a positive outcome – our first child. Because of that, we trusted them again for a frozen embryo transfer in 2025. Sadly, what followed can only be described as total incompetence.

From the start, communication and administration were chaotic. We were asked to repeat blood tests we later discovered weren’t required, and when we questioned it, we were told it was due to a “new regulation” that turned out not to exist. We were also given medication instructions by a non-clinical staff member which were incorrect and led to the entire cycle being cancelled. This caused real physical discomfort, loss of confidence, and a huge emotional toll.

We were repeatedly left waiting for calls that never came, spoken to dismissively, and at one point effectively accused of lying about a payment we had already made – something that felt humiliating and unnecessary. The clinic later admitted mistakes, yet despite multiple offers from us to mediate and resolve things fairly, no genuine attempt was made to do so.

This wasn’t our first concern with ABC / Create – during our first successful cycle, there had even been a serious error where I was given another women’s identification wristband on the day of embryo transfer. That incident was brushed off at the time as a one-off. In hindsight, it now feels like a warning sign of wider systemic issues.

Trying for our second child with this clinic has cost us financially and emotionally. It’s been deeply disappointing to see how poor communication and lack of accountability can overshadow what should have been a hopeful and exciting process.

We have since moved our embryos to Care Fertility, where the professionalism, compassion, and quality of care have been on a completely different level. We are now 20 weeks pregnant following a successful FET, and the contrast in standards between the two clinics could not be starker.

We share this so that others understand our experience and can make informed decisions about where to entrust something as sensitive and important as fertility treatment.

Deidre from the Hertfordshire clinic has been amazing throughout our treatment - she was very easy to speak to and reassuring. We built a great relationship with her and felt at ease! The staff in the london clinic were also lovely at egg retrieval and transfer.

Deidre from the Hertfordshire clinic has been amazing throughout our treatment. We built a great relationship with her and she made us feel very comfortable and reassured. Thank you again! From Claire and Stuart :)

A huge thank you for the time and care provided by the team at create. Start to finish (5 month journey) was pleasant, professional and extremely personable.
Liz our co ordinator made the tough days easier and the good days just fantastic, thank you for all of your help.
Linda in Liverpool, seeing a friendly and welcoming face every 2 days made it all so much more bearable, especially during the challenging parts. Thank you

Thank you so much for the support and care. I’m so happy with the outcome. Liz my patient coordinator was so kind and supportive in my treatment. Also Nicola on reception was also very helpful and always knew who i was when I attended for the scans. Thank you again we will be back!

An amazing clinic. Would recommend to friends. Liz my patient adviser helped and supported me through out my treatment. The create team are amazing too. Thank you!

Wonderful and affordable service.The staff are all caring and supportive.

Words can’t express our gratitude to CREATE Fertility! After a long journey, our precious miracle has finally arrived — and it’s all thanks to the incredible team who guided us with such compassion, expertise, and care. Every appointment, every reassuring word, and every moment of support meant the world to us. We’ll forever be grateful to the amazing doctors and staff who helped make our dream of becoming parents a reality. To anyone struggling to conceive — don’t lose hope. We can’t recommend CREATE Fertility enough. ❤️