For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more
Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more
As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more
Company details
Written by the company
Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.
Contact info
New Road, HX7 5TT, Hebden Bridge, United Kingdom
- craggsenergy.co.uk
4.7
Excellent
196 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Staff at Craggs Energy are always…
Staff at Craggs Energy are always really friendly and helpful. I enjoyed vetting to Gwilem today. Thank you Craggs!
14 February 2024
Unprompted review
Reply from Craggs Energy
Hi Amy,
Thank you for your wonderful feedback, I have passed your compliments onto Gwilym!
Kind regards,
Craggs Energy
I had a big problem no fuel although I…
I had a big problem no fuel although I had booked a delivery had problems getting it too me due to back log of orders.
I called and pleaded for help sure enough a delivery arrived 7.30 next morning.
A big thanks from me for all your help
Great team, thank so much
30 January 2024
Unprompted review
Reply from Craggs Energy
Thank you very much for your patience and understanding during our busiest period. We are so pleased to have been able to resolve the issue!
Kind Regards,
Craggs Energy
This company just straight up lies to
This company just straight up lies to its customers.
Reliable deliveries it says on its website.
They give you a time slot, yet never delivery within it.
I've been waiting 2 days for a 1000l of red diesel.
Been given 2 time slots now and it still hasn't arrived.
Spoke to them and all I get is, a manager will phone you with a another time slot.
JUST TELL ME YOU CANT MAKE IT THAT DAY INSTEAD OF HAVING ME WAITING AROUND.
creggs wont be getting my business again.
15 January 2024
Unprompted review
Nothing but great things to say!
Nothing but great things to say!
Ordered our oil in the morning and the delivery driver was filling our tank up in the afternoon!! The staff were great and more than happy to help!
22 November 2023
Unprompted review
Reply from Craggs Energy
Thank you for the wonderful feedback!
5 star service! Staff very friendly and helpful
Fantastic customer service! Unfortunately I don’t remember her name but she said she was new. Absolute star, made my day much easier and sorted everything out for me and more! Great, friendly staff as always. Thank you!
5 September 2023
Unprompted review
Reply from Craggs Energy
Thank you very much for sharing your positive experience with us. The person you spoke with is Nicola and we have passed her your feedback!
Just brilliant customer service all…
Just brilliant customer service all round from Hannah. We run holiday cottages so business critical need to get oil in our tanks at times. She went above and beyond to get emergency oil deliveries out to us on the same day by personally delivering it herself. Fantastic service!
16 August 2023
Unprompted review
Reply from Craggs Energy
We appreciate your feedback, thank you. Its always great to hear how our team go above and beyond, we have passed this onto Hannah!
What made our experience great??
What made our experience great???
Craggs came out when we were out of oil on the coldest day of the year so far. The lanes to our home were dodgy to say the least. But Colin managed to get here and fill our empty tank! The fuel gauge had not worked and was showing two bars...wrong, we were empty!
Thank you once again for fantastic customer service. Highly recommend Craggs for service.
14 December 2022
Unprompted review
Boiler services
Neil serviced our boiler this week, the whole experience from arranging the visit with Craggs to Neil arriving and completing the service was excellent and well organised.
Neil was on time, professional and did a great job. Credit to the company.
Thank you
7 December 2022
Unprompted review
Craggs always deliver
Craggs always deliver, even when circumstances make their task nearly impossible. Friendly staff and ultra professional, from start to finish, is why we choose Craggs, above all others.
1 August 2022
Unprompted review
Thank you for rescuing me from a…
Thank you for rescuing me from a BoilerJuice disaster and delivering oil in the space of 2 days!
You will always be the first people I ring for future oil purchases.
Super efficient and helpful.
18 December 2021
Unprompted review
Cancelled my order to chare £100 more
Cancelled my order and lied about not having a smaller tanker, despite delivery driver assuring me they have all types. Asked me to re-order at £100 more as prices shooting up. Didnt they have a way to address profiteering during the war? - bring it back for Craggs Energy!
16 October 2021
Unprompted review
Brilliant service from Craggs once again
Brilliant service from Craggs once again this week who are always polite and professional. On this visit, there was a problem connecting to our fill pipe which involved removing two screws from the tank inspection cover. This the driver did with very good grace and in a warm and friendly manner. He put everything back afterwards and ensured we had the delivery docket, unlike some other firms who clip it to the road gate. It was a very positive experience.
27 April 2021
Unprompted review
Emily @ Craggs supplies an excellent…
Emily @ Craggs supplies an excellent service, always goes out of her way to ensure our requirements are met.
Even reminds me on days of order to ensure we don't miss the deadline for delivery.
Highly recommended - A Class Service
25 March 2021
Unprompted review
Excellent service from Neil who visited…
Excellent service from Neil who visited us today. Nothing too much trouble, polite, friendly and professional. Got our heating up and running despite 2 failed attempts from another company. Also gave us open and impartial advise about the contamination we have in our tank and it’s replacement. A credit to Craggs for sure.
8 January 2021
Unprompted review
Amazing customer service again from AJ
Amazing customer service again from AJ. We ran out of oil unexpectedly due to a faulty gauge and AJ went above and beyond to organise a same day delivery for us despite it being the Christmas/NY holidays and snowy weather.
2 January 2021
Unprompted review
Fast delivery and went above and beyond
Came to the rescue with a next day delivery, when we moved into our house as it had been left nearly empty by the previous occupants.
Also checked our tank for us and confirmed we have got a leak that we can now plan in to get fixed.
16 October 2020
Unprompted review
Reply from Craggs Energy
Hello Kaden,
Thank you very much for your review and kind comments, we are happy to have helped!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Efficient and timely
We always get a timely reminder from Craggs to check our tank before busy times. This time we were quoted a fairly good price, oil delivered on time as alerted by text, and the guy called at the door to inform us of a slight leak in the tank shed which we were able to act on.
16 October 2020
Unprompted review
Reply from Craggs Energy
Dear Valerie,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
Excellent service and price
Excellent service and price, would highly recommend!
20 September 2020
Unprompted review
Reply from Craggs Energy
Hello Laura,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Fantastic value
Fantastic value. Reliable service. I wouldn't use anyone else.
12 September 2020
Unprompted review
Reply from Craggs Energy
Thanks again Ed :) :) :)
Always helpful.
Always helpful.
Competitive prices.
Prompt delivery.
Thank you.
9 September 2020
Unprompted review
Reply from Craggs Energy
Hello Peter,
Thank you very much for your review and consice comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
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