Craggs Energy Reviews 

196
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall quality of the service. People frequently mention that deliveries arrive right on time, and the ordering process on the phone is remarkably simple and straightforward. Customers deeply appreciate the polite, friendly drivers who handle difficult property access with professional ease and always maintain a cheerful and helpful attitude. However, some people were dissatisfied with occasional scheduling delays, prolonged waiting times throughout the day, and communication issues regarding exact arrival times. A few reviewers also noted experiencing poor customer service interactions, unhelpful staff, and unprofessional behavior on rare occasions.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting a straightforward and fuss-free... See more

Staff

Users describe positive interactions with staff, frequently highlighting the polite, friendly, and efficient... See more

Service

Reviewers mention positive feedback about service, noting polite and efficient staff who arrive early and... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a division in consumer satisfaction.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more

Rated 5 out of 5 stars

Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more

Rated 5 out of 5 stars

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more

Rated 5 out of 5 stars

As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more


Company details

  1. Fuel Supplier

Written by the company

Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(196)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

For the first time used Craggs Energy to serivice my oil fired boiler. Neil was efficient, very thorough and explained very thing as he went along. Left everything clean and tidy Excellent service.

For the first time used Craggs Energy to service my oil boiler. Neil was quick, efficient and explained everything as he went along. Left everything clean and tidy. Excellent service.

14 March 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Richard,

Thank you for your kind review, its great to hear Neil was efficient and respectful!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

We have had the oil boiler serviced today by Neil.…

We have had the oil boiler serviced today.
Neil completed the work, providing a professional and competent service. He clearly explained the process and also his findings.
Neil is courteous, polite and a fine roving ambassador for Craggs.
Every company should endeavour to employ a Neil.

12 March 2024
Unprompted review
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Reply from Craggs Energy

Hello Mr Sutcliffe,

This is wonderful to read, we are proud to have Neil as part of the team, he really does go above and beyond for our customers. We will ensure Neil hears your kind feedback!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Excellent boiler service

Just had a visit from your technician Neil Spencer to service our church boiler. He did an excellent job (he usually does!) Neil explains the problems if found, in layman’s terms, making my job much easier to explain to others later.
Wish all servicing engineers were as competent and efficient.

7 March 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Mr Wainwright,

Great to hear Neil did such an excellent job with your boiler service. We will make sure he receives this feedback, thank you!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Swift response to my query by Darrel…

Swift response to my query by Darrel and as a result, my order arrived shortly afterwards. Thank you!

22 February 2024
Unprompted review
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Reply from Craggs Energy

Good Afternoon,

Darrell is such valued member of the team, great to see such wonderful feedback - We will be sure to pass this on!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Craggs Energy…

Craggs Energy have been the sole provider of my fuel for several years now. Always polite and onetime, The service provided by Emily and her team is always excellent and I would certainly recommend to anyone.

14 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Andy,

Thrilled to hear such wonderful feedback, Will pass this onto Emily and the team!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Luke Smith

Luke Smith always goes above and beyond to help us out with urgent orders and always delivers the best speedy service. A massive pleasure to work with and a credit to Craggs!

Michelle
Vegetable Oil Management

7 February 2024
Unprompted review
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Reply from Craggs Energy

Hello Michelle,

Luke will be thrilled to read your kind comments, we will be sure to pass these on!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

First Class Fuel Delivery Service

Since our switch over to Craggs our fuel delivery service has been flawless. Excellent customer service and communications and proactive support when issues are presented.
Cannot recommend highly enough.

20 November 2023
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Paul,

We really appreciate your feedback, thank you for recommending us!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

been using Craggs for a number of years…

been using Craggs for a number of years now great customer service and they will do anything they can to accommodate your needs, never get let down always a good price.

19 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Kelly,

Thank you for the great feedback, we appreciate your comments!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Our to go for fuel for our business

Our to go for fuel for our business. Amazing service fast delivery, helpful and polite staff that go the extra mile to help Alannah is the lady we deal with, Keeps us updated with prices every week.

Wouldn’t use anyone else

Thankyou

Gsm civils

20 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Karis,

Thrilled to hear of your great experience with us and Alannah, We will pass your feedback onto her!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Craggs=Reliable

Dealing with Craggs and Danny in particularly is always a pleasure. The service is swift reliable and I feel we are always offered a competitive rate

20 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Ben,

We really appreciate your wonderful feedback, We will be sure to let Danny and the team know!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Cracking customer experience from…

Cracking customer experience from Craggs Energy - thank you! Danny Almond has made the whole process so easy; great communication, fair pricing and a pleasure to do business with.

20 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Hannah,

Thanks for the great feedback, we will pass your comments onto Danny!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Matthew Gledhill - Simply The Best

Matthew Gledhill is always positive and friendly, helping me out on many occasions when things have needed to be delivered sooner than expected. Matt's "can do" attitude is the reason I always make him the first call when I require fuel, I have yet to be declined or disappointed by his response, he is a model of consistently and will always find a way to assist, even in the hardest of circumstances.

1 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Phil,

Great to hear Matt goes above and beyond for his customers, We will be sure to let him know how valued he is!

Kind regards,
Craggs Energy

Rated 5 out of 5 stars

Danny Almond

Danny has a positive attitude, likable personality and good level of market knowledge. An asset to Craggs energy.
Keep up the good work.

19 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Paul,

Danny will be thrilled to read your kind comments, He is a valued member of Craggs and we are proud to have him with us!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Fantastic company always deliver on…

Fantastic company always deliver on time and nothing is too much trouble, if ever I run out of fuel they always go out of their way to ensure I have some delivered at the next available opportunity.

19 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Karen,

We are so pleased to hear the team have exceeded your expectations!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Excellent service always

Excellent service always, Danny has dug me out of many a hole with last minute deliveries, the personal touch Craggs offer us as a business is second to none

17 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Tony,

Thank you for the great feedback, we will be sure to pass your comments on to Danny and the team!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

always helpful

Matthew G is always helpful and very friendly- call him or email, always reponds in times and also helps by accomodating any last min orders!!

15 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Ruby,

Thank you for your valuable feedback. Matthew will be thrilled to hear this!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Call to Craggs

Luke in the sales team was a credit to craggs energy, well informed and good pricing available .

15 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Thank you very much for this great feedback, we will be sure to pass this along to Luke!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

So helpful

The staff are so helpful! Matthew Gledhill is a little star, always helping us out with urgent orders and never lets us down! He goes above and beyond to help us out!

15 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Klaudia,

It's always nice to hear when our team go above and beyond! Matthew will be thrilled to hear this, thanks for the feedback!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Dealing with Matthew was so easy and…

Dealing with Matthew was so easy and comfortable the ordering experience put you at ease that everything would run smoothly.
What a complete and utter gentleman a fine example for any new staff to follow.

10 January 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Mr Hanson,

We are so pleased you have had positive experiences with Matthew, he is a critical part of our team. Your kind review will be passed on to him!

Kind Regards,
Craggs Energy

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