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Craggs Energy Reviews 

192
•
TrustScore 4.5 out of 5

4.7

Fuel Supplier
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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, courteous nature, and friendly demeanor, making interactions pleasant. Many people appreciate the prompt and efficient delivery service, often arriving exactly when expected or even earlier. Reviewers consistently describe the overall service as excellent, highlighting the ease of dealing with the company from ordering to delivery. Customers also value the helpful communication, including advance notifications before deliveries. Drivers are frequently mentioned for their efficiency and pleasant interactions, often going above and beyond. This consistent reliability and positive engagement contribute to a strong sense of trust among consumers.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting the helpfulness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their politeness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more

Rated 5 out of 5 stars

Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more

Rated 5 out of 5 stars

As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more

Rated 5 out of 5 stars

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more

Company details

  1. Fuel Supplier

Written by the company

Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(192)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Salesman made out we were doing them a…

Salesman made out we were doing them a favour by taking fuel of them even though we did not need it inorder that they could clean a tank out. 2 days later the price had dropped another 5p per litre and they refused to match it. Lost a good customer now

22 June 2026
Unprompted review
Rated 5 out of 5 stars

We had some oil delivered this week by…

We had some oil delivered this week by Craggs Energy. We weren’t home and the driver (Rob) hadn’t been before. He phoned me to see where the tank was and was very polite. When we got back the delivery had been made, I would recommend this company.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic supplier

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel.
Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest without affecting production.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Supplier.

Craggs have supplied us with oil for many years. Although not always the cheapest they have delivered to us under difficult winter conditions which is worth a lot to us. Alana (our account manager) and Rob (todays driver) are definitely 5⭐️

10 July 2026
Unprompted review

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