Crafthub Reviews 

I ordered two large size / greater number of pieces / puzzles. I was charged correctly, however, they sent one large and one smaller puzzle. They've dodged every attempt the correct the issue. The puzzles are a gift for one family, and it won't do to give one large and one small puzzle. They suggested I open the box and solve the puzzle so I could count the pieces to KNOW whether it's right or not. But this is a gift. The box show 128 pieces, when I ordered the larger size that should have 252 pieces . There is no phone number available, so the only communication have been very slow email responses - basically telling me that I'm wrong, and the puzzle we got it correct even tho the box says otherwise. I strongly recommend NOT buying from Craft Hub!

I actually had a good experience with them. Puzzles delivered in reasonable time (twice) and they're really beautiful. I kinda expected them to be low quality but they're great! I bought some for Christmas a couple of years ago and then a couple more the next year. Even a small one will give you several hours of concentration and we take them out every now and again - even after a couple of times they're still nice to make.

I would give them a 0 if I could. I ordered $82 in puzzles and never received them. Their delivery service UniUni admitted that they left them outside in an unsecured area and they still won’t refund my money and say I will need to pay another $9.99 to cover shipping if I would like for them to send my order out again. RUN from this company!!!

I just finished the Friends puzzle. What a fun puzzle to put together.
Lots of special formed pieces.
I highly recommend this particular puzzle,
Especially if you are a “Friends” fan.

Horrible company! Don't waste your time or $. I spent approximately $100. Nothing received and no contact from my complaint. They should not be allowed to sell anything.

Placed an order mid March here it is April 4 no delivery. Was given a “tracking number” which is invalid. Contacted customer service and their AI robot continues to make excuses telling me my delivery will be here any day now save your money don’t order from the scam site.

Actually I'd rate Crafthub a 0!! The WORST company I've ever ordered from. Placed an order Jan 17th 2025 & today is March 13th & still have not received my order. They keep giving me the run around that they've resent the order & tracking info comes up the same way everytime. Blinking in Melrose IL. I've asked several times for a refund & just get the same answer. DO NOT USE THIS COMPANY!!!!

You say that your products are 100% Satisfaction, but you don't live up to that!
I received this order and it is not as described. It is so small it is miniscule, even hard to pick up. On TV it shows much bigger pieces and they lock together! This one doesn't lock together except in certain places. It is hard to even keep the pieces together.

So you say 100% satisfaction and I am not satisfied. This is not as advertised. I would therefore request a refund.
I am getting no satisfaction from you. Please respond and give me a refund!

I ordered 3 puzzle kits back in early December for Christmas presents. They never arrived and still haven’t. I’ve submitted two requests to customer service for follow up with an order number and tracking number and no one responds. My next step is better business bureau and my credit card company.

Never got my $74 worth of puzzles. (Christmas presents). Emailed them right away. Went back and forth with "Anna" from Crafthub~(13 emails total) with her saying my order was on its way. When I would track my order, there was no info after a certain date. After 3+ weeks, I emailed Anna again and she said she would look into it. She messaged me back saying something happened to my order and I could have a replacement or full refund. I opted for the full refund. Anna didn't respond. I emailed customer service with my order# and info and said I would like a refund. Never heard anything. After a week, I contacted my credit card company and once they got involved, I magically got my refund~(1 month after I ordered them). Stay away from this company!!!

I have been waiting weeks & still no delivery. I have received apologies & assured they would send it out. Checking on status & stated on the way but no delivery!!!

I ordered an item as a Christmas present for my son and when opened on Christmas day, the item was damaged. I contacted Craft Hub and was told a replacement item would be dispatched immediately. I made contact with Craft Hub almost 7 weeks ago and I still haven't received the replacement and now my emails have gone unanswered when I have requested a refund.

Update:
After leaving this review, I received a reply from Craft Hub. I explained I no longer needed the replacement as it was an unreasonable timeframe to expect that to arrive, considering it was a Christmas present and now 8 weeks since Christmas. Nevertheless, a replacement item arrived 9 weeks after Christmas, after telling Craft Hub I no longer needed a replacement. I asked if I could return the replacement for a refund and was told post the item to "x" address and provide the receipt and tracking number, which I did. I then received a refund for the original purchase but not for the shipping costs to return the replacement item that I no longer needed. The shipping cost came to more than the cost of the original item and I have now been told that it is my responsibility to cover the cost of shipping, which is completely unreasonable considering I am returning an item that arrived in an unreasonable time frame, having been a replacement for a damaged item. I had already stated I did not want a replacement, so it should not be my responsibility to cover the cost to return the item. I have now spent more to return the item than I spent when I originally made my purchase from Craft Hub. So I essentially have a damaged item and no refund, having spent more to return the replacement. What a horrendous experience and retailer to deal with.

Placed an order over a month ago, tracking was received about 4 weeks ago. Can't make sense of where my parcel is located currently as it still says en route but doesn't give a location. Received an email 6 days ago saying it's been delivered. This place is a scam. Save your money.

FThe shipping time is a big lie! I have been waiting 6 days beyond the outside shipping window, and the item is STILL not in the USPS system!
STAY AWAY!!

Ps. I have reached out many times! Nothing resolved

UPDATE! Now I’ve been notified the package was delivered three days ago. Complete lie! This company is either a total scam or totally incompetent!

I have not received my order placed on January 4. They keep blaming their " shipping partners " well they didn't put postage on the order so itvwas returned said they'd resend tracking shows " label created not yet in system " I've asked for a refund twice now they keep saying oh we sent your order 38 days later still no order. This is a epic failure. I'm starting to think it's a scam. I would not do business with this company you'll never get what you paid for. Now I have to go through the process of getting my money back. Horrible Horrible company!!

It is now February 23 every single time I ask for a refund they send an email saying my order is shipped all tracking numbers lead to " not in system yet" they have aent a new tacking and this one for the SECOND TIME says no postage item won't be delivered. Really they make that mistake twice on my order. I WANT MY MONEY BACK! PLEAE PLEASE STAY AWAY FROM THIS COMPANY ! They also do business under Puzzles up so I would stay far away from that one also. This is ridiculous and un ethical!

The shipping takes forever since it’s from China/Singapore. But my crochet kits eventually came. Unfortunately both of the yarns for the main color/body of the project were cut and tied which i found after opening and starting the project. I am fairly skilled I was able to correct and hide the loose ends but this is a beginners kit, it should NOT be required to know that skill. I’m going to work on the second project from them but I’m very disappointed with my purchase. I have seen bad experiences with their puzzle quality too so I’m not sure if it’s worth ordering from them. You end up with cheap junk and a half completed puzzle or project. Quite disappointed

Lord of the Rings Puzzle I received from a friend for Christmas looked good until I opened it and discovered the map was unreadable. Totally blurred so you cant read the tiny print. Even a magnifying glass was useless. Looked cheap and the pieces kept moving as not all were interlocking. The box was insecure and I had to tie it closed with string. Awful.

Placed an order on 29 December 2024 and received a confirmation email. Have not had any updates on my order even though I have emailed them 3 times now with no reply. If I don’t get a response within the next week I will be chasing for a refund. Not impressed.

Wish I would have read the reviews first!

I never received my order and I just want a refund! All I get from them is please leave a review of how we are doing,so fed up with this company