They are thieves. Ordered an item, it never arrived. I checked the tracking it said it had been delivered. I checked our camera for the day it said it had been delivered. No delivery was ever attempt... See more
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Really disappointed - bought a handful of these as family/kids Christmas presents and not only are the small A5 puzzles almost impossible looking with such tiny pieces you can hardly pick them up, t... See more
Company replied
The Craft Hub puzzles are difficult enough to be challenging and all are beautiful! I'm totally hooked on wooden puzzles, having placed two large orders in the past. New customers will be pleased... See more
3rd review as I'm still being ignored As you'll see on my previous reviews ive contacted initially and after being asked to by the company twice!! And still no response to emails even though to... See more
Company details
Written by the company
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
Contact info
United States
- crafthub.nl
2.1
Poor
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
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By far just another scam with no…
By far just another scam with no communication I ordered on the 5th and still haven’t gotten an update on my shipping. I’d rather just have my money back and I’ve emailed them twice, messaged them on instagram, and put in a support ticket a week ago. Don’t recommend. Thx for the Christmas gift “idea”. Oh yeah and they charge shipping highly do not recommend
16 December 2024
Unprompted review
Reply from Crafthub
Hi Anthony,
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience, and we fully understand how disappointing this situation must be, especially given the time-sensitive nature of your order. Please accept our sincere apologies for any frustration this has caused.
We take customer concerns very seriously, and it's clear that we have fallen short in providing the level of communication and service you deserve. We are committed to resolving this issue as quickly as possible.
To address your concern, we can confirm that your order is on its way, and we will check with our shipping team for any updates. Please feel free to reach out to us directly at support@puzzlesup.com with your order details, and we will do everything we can to expedite the resolution.
Again, we sincerely apologize for the inconvenience and appreciate your patience as we work to rectify this situation. Thank you for bringing this to our attention, and we look forward to making things right.
Wondering when I will ever get them.
Not transparent about the fact the items are coming from China. Sat in the warehouse for days apparently and now still in China. Never bother if you need them for a specific date.
16 December 2024
Unprompted review
Reply from Crafthub
Hi MFisher,
We’re genuinely sorry to hear about the delay and your frustration with the shipping process. We understand how important it is to receive your order on time, especially when you need it for a specific date. Please accept our sincerest apologies for any inconvenience this has caused.
We strive to provide transparency in our shipping process, and we deeply regret that this experience did not meet your expectations. While some orders may be shipped from our warehouse overseas, we work closely with our carriers to ensure all items are delivered as quickly as possible.
If your order is delayed further or if you’re not satisfied with its status, we encourage you to reach out to our customer service team at support@craft-hub.com. We are more than happy to look into this for you and offer a resolution.
Thank you for sharing your feedback, and we hope to have the opportunity to resolve this issue for you soon.
I really wish I had read these reviews…
I really wish I had read these reviews prior to ordering from this company.
Their website indicates 1-3 business days for processing and 6-9 for shipping to my area. It’s now been 5 days and they’ve marked the items as shipped but they’re still just sitting in the warehouse processing. At this point and from the other reviews on the same issue, these clearly will not arrive in time for Christmas. They were already trying to push it as a carrier issue when the carrier doesn’t even have the items yet. If you are in any sort of time crunch, don’t trust the timelines listed on their website. They are not accurate.
9 December 2024
Unprompted review
Reply from Crafthub
Hi Alyssa,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced with your order. We understand how important it is to receive your items on time, especially when there are special events such as Christmas.
We acknowledge that the processing and shipping timelines listed on our website may not have been met in this instance, and we are genuinely sorry for any frustration this has caused. We strive to ensure timely delivery and will take your comments into account to improve our processes moving forward.
Regarding your order, we are actively monitoring the shipment and will continue to provide updates. If you are unable to receive the items in time or if they do not arrive as expected, we are more than happy to offer a replacement or a full refund under our 90-day money-back guarantee.
Please feel free to reach out to our customer service team at support@crafthub.nl, and we will work with you to resolve this matter as quickly as possible. Your satisfaction is our top priority, and we appreciate your understanding and patience.
Awful customer service
Awful customer service. They promise one delivery timeline on their website and then it is not upheld. Deceiving and misleading. People pay money to receive a certain product within a reasonable timeframe and that is not delivered upon from CraftHub. The worst customer service I have ever experienced and a complete waste of $60. Would just rather have my money back, they can keep their junk.
12 December 2024
Unprompted review
Reply from Crafthub
Hi Annie,
Thank you for sharing your feedback, and we sincerely apologize for the disappointment and frustration caused by your recent experience with us. We completely understand your concerns and truly regret not meeting your expectations regarding delivery timelines and customer service.
At CraftHub, we strive to provide high-quality products and a seamless shopping experience, and it’s disheartening to hear that this was not reflected in your experience. Delivery delays are never acceptable, and we are actively working on improving our processes to prevent such situations in the future.
We would love the opportunity to make this right for you. If you prefer a replacement or a refund, please don’t hesitate to reach out to our customer service team at support@crafthub.nl. We offer a 90-day money-back guarantee and are committed to resolving this matter promptly.
Your feedback is incredibly important to us, and we’re committed to turning your experience around. Thank you for bringing this to our attention.
I ordered them on 12/02/24 and I…
I ordered them on 12/02/24 and I finally received confirmation they will NOT be deliver before Christmas
Very upset g - and now they will not cancel order - they were Christmas presents and NOT getting them before Christmas means I do not need them
It takes a MONTH to get them to me is useless
2 December 2024
Unprompted review
Reply from Crafthub
Hi Creative Crafter,
Thank you for sharing your feedback. We’re truly sorry to hear about your disappointment regarding the delay in receiving your order. We understand how frustrating it is when a gift doesn’t arrive in time for a special occasion like Christmas, and we sincerely apologize for the inconvenience this has caused.
At CraftHub, we strive to ensure timely delivery, but during this busy season, unforeseen delays can sometimes occur. We are actively working to improve our processes to prevent situations like this in the future.
While we are unable to cancel your order at this stage, we’d like to assure you that we offer options to make this right. Once your order arrives, if it’s no longer needed, you can take advantage of our return policy. Please reach out to our excellent customer service team at support@crafthub.nl, and we’ll assist you with the return process or explore other resolutions to meet your needs.
We appreciate your patience and understanding, and we genuinely value your feedback as it helps us improve.
Best regards,
Tried to order 2 puzzles prices…
Tried to order 2 puzzles prices incorrect charging for 3 items seems s bit dodgy to me
6 December 2024
Unprompted review
Reply from Crafthub
Hi Alyson,
Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience caused during your ordering process. Pricing errors can occasionally occur, and we want to assure you that we take concerns like yours very seriously. Our customer service team is here to assist and resolve this matter promptly. Please don’t hesitate to reach out to us at support@crafthub.nl so we can investigate further and ensure your experience is a positive one.
Seems to be a bit of a theme here
Seems to be a bit of a theme here with people paying for orders they haven't received. I've placed an order, I got no confirmation, but I keep getting bombarded with emails telling me to complete checkout. I have emailed them numerous times, with 1 response saying they have no order. I replied with the proof of transaction and the details I used to order, and had no replies. I believe they are fraudsters
**EDIT** I have contacted them on the email they suggest with no reply. I have sent them proof of the money being taken from my bank account. As I didn't get any form of order confirmation, I don't have any kind of order number or reference. And because theyve obviously complained to trust pilot, trust pilot may remove my review as i cant provide an order reference, which makes me think, whats the point
29 November 2024
Unprompted review
Reply from Crafthub
Hi Andrew,
Thank you for sharing your experience. We deeply regret the frustration and inconvenience you've encountered with your order and the lack of communication. This is not the standard of service we aim to provide, and we truly value your feedback as it helps us improve.
We assure you that we are a legitimate company committed to providing quality products and service. It’s concerning to hear about the issues with your order confirmation and our follow-up emails. To resolve this as quickly as possible, please contact us at support@crafthub.nl, including your transaction proof and any order details. Our team will prioritize your case and work to resolve it promptly, whether that means locating your order, processing a refund, or addressing any other concerns.
Thank you for your patience, and we appreciate the opportunity to make this right.
Best regards,
I don't seem able to get a refund
I ordered several jigsaws. They arrived in tiny cardboard boxes so were not suitable for gifting. some of the boxes were damaged. I have been contacting them asking them how return the jigsaws and have had to chase. Now l am being offered a replacement. I do not want a replacement as I have already told them. I want to send the whole lot back and get a refund. I suspect there are several "Anna"s doing the responding.
3 December 2024
Unprompted review
Reply from Crafthub
Hi Lesley,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered with your order and for any frustration caused by our responses. We understand that receiving items in less-than-perfect condition is disappointing, especially when they were intended as gifts.
Our goal is always to provide a resolution that works best for you, and we truly regret that this hasn't happened yet. We completely respect your preference for a refund instead of a replacement and are committed to assisting you with the return process.
Please reach out to us directly at support@crafthub.nl, and one of our dedicated team members will guide you through the next steps to ensure your refund is processed promptly.
Thank you for your patience, and we truly appreciate the opportunity to make this right.
Kind regards,
I have 2 orders that I am waiting for
I have 2 orders that I am waiting for. First one. Had to contact them as not received confirmation and then was told the number. The 2nd one got an email. Both haven't arrived yet and when I use the tracker it just says loading. Have contacted them again on their contact page. Heard nothing. Presents for my Granddaughter so important that they arrive or I get my money back to buy something else
19 November 2024
Unprompted review
Reply from Crafthub
Hi Alison,
Thank you for sharing your feedback, and I’m truly sorry for the inconvenience you’ve experienced. We understand how important your orders are, especially when they’re gifts for your granddaughter.
Please rest assured that we take your concerns very seriously and are committed to resolving this for you. We’ve noted your previous contacts and apologize for any delays in our responses. Our team is currently investigating the status of your orders and will provide an update as soon as possible.
If you need immediate assistance, please don't hesitate to reach out to us at support@crafthub.nl. We’re here to help ensure your gifts arrive or assist you with a refund if necessary.
Thank you for your patience, and we sincerely appreciate your understanding as we work to make this right.
Kind regards,
Is this a scam
Is this a scam? I placed an order days ago, the money came out and i never received a confirmation email.. makes me questions if the website is a scam.
21 November 2024
Unprompted review
Reply from Crafthub
Hi Vanessa,
We sincerely apologize for any confusion or concern caused by this situation. We take our customers' trust seriously, and we can assure you that we are committed to providing excellent service. Please reach out to our customer support team at support@crafthub.nl, and we will be happy to assist you with your order and ensure everything is resolved promptly. Thank you for your understanding!
Chemical allergens emitted by pieces
We purchased three puzzles, two are versions of Van Gogh's Starry Night and Starry Night over the Rhone. The 3rd is Mt. Fuji (artist ?). The plastic container of one was cracked and in pieces when it arrived. All three puzzles have a strong and offensive chemical odor. We think it might be the printing ink (maybe uncured uv ink?). The smell rubs off on fingers requiring 95% isopropyl alcohol to remove. I took the puzzles onto the back porch to air out. Still waiting for the stink to abate. I may have to wait until summer when I can put them in the sun to bake them out and have the ultraviolet light finish curing them. I wore nitrile gloves to finish one outdoors to see if it would be worth doing the other two. Many people are sensitive to this type of chemical.
The degree of difficulty is not great-maybe 3/5. Some of the edge pieces do not connect to their neighbors and not anchored properly to the adjacent inner layers well. The top layer of narrow features on 5 or 6 of the pieces had separated and flaked off. I noticed flakes through the ziplock packaging of the other two puzzles. The pieces aren't all separate when the package is first opened. The puzzles took several months to arrive. I can't recommend these puzzles. Too much of a hassle and not safe.
5 November 2024
Unprompted review
Reply from Crafthub
Hi Tony,
Thank you for taking the time to share such a detailed review. We’re genuinely sorry to hear about the issues you’ve experienced with the odor and quality of your puzzles. Your feedback is invaluable, and we understand how important it is to feel confident in the safety and quality of our products. Please reach out to our customer service team at support@craft-hub.com, and we’ll be more than happy to assist you further, including arranging replacements if necessary. Thank you for giving us the opportunity to make things right.
Awful company don’t buy
Awful after ordering was hit with continuous emails thanking me for my order. Then email stating order dispatched . 4 weeks later email stating order delivered. Um nope order has never arrived and tracking disappeared. Got a refund after several emails
30 October 2024
Unprompted review
Reply from Crafthub
Hi Elaine,
We’re truly sorry for the experience you had with your order and for any frustration caused by the delivery and tracking issues. We appreciate your patience in reaching out to us multiple times to resolve it. Our goal is to ensure a positive experience, and we would love the opportunity to help make this right. Please feel free to reach out to our support team at support@crafthub.nl, and we’ll be happy to assist with any replacement items or further questions. Thank you for sharing your feedback—it helps us improve.
Impossible puzzle
The wooden dog puzzle (depending on your breed of choice) is super cute my absolutely impossible to do. I love a puzzle but this is absolutely… impossible! Waste of money which is a shame!
27 October 2024
Unprompted review
Reply from Crafthub
Hi Isabel,
Thank you for sharing your experience with the wooden dog puzzle, and we’re sorry to hear it was more challenging than expected. We design our puzzles to offer a satisfying and fun experience, so we’d love to help make this right for you. Please reach out to our team at support@crafthub.nl, and we’d be happy to discuss a solution, whether it’s a replacement or any other assistance you need. Thank you again for giving us a chance to improve your experience!
Suspicious 'sale'
Website seems very suspicious. Selling Robotime products on 'sale' from almost €200 to €60. You still pay more than the original selling price, considering you pay €55 for the original product from Robotime. Don't buy here.
24 October 2024
Unprompted review
Reply from Crafthub
Hi T,
Thank you for sharing your concerns with us, and we apologize for any confusion caused by our pricing. We take great pride in offering quality products and ensuring transparency with our customers. We’d be happy to clarify any questions you may have about our pricing or products. Please feel free to reach out to our customer service team at support@crafthub.nl, and we’ll gladly assist you further. If there’s anything we can do to address your concerns, we’d love the opportunity to make it right.
Best regards,
Brought the stuffed cotton dog for…
Brought the stuffed cotton dog for beginners, tried to follow the tutorial, could not understand what to do, waste of money. Only buy this if you already know how to crochet.
23 October 2024
Unprompted review
Reply from Crafthub
Hi Dixie,
Thank you for sharing your feedback, and we're sorry to hear that you had trouble with the tutorial. We want you to enjoy your purchase to the fullest, so please reach out to our customer service team at support@crafthub.nl. We’d be happy to assist you further, offer additional guidance, or arrange a replacement if necessary. Your satisfaction is important to us, and we’d love the chance to make things right.
Best regards,
The "history" of the company changes…
The "history" of the company changes depending on which site you are on. Trustpilot, you have the company started in Canada by a couple for their three kids. Amazon says the company was started by two friends in Thailand. Major red flag.
6 October 2024
Unprompted review
Reply from Crafthub
Hi Andrea,
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Please contact our dedicated support team at support@crafthub.nl with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution.
We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience.
Best regards,
Its a very good product
It is a very nice product made from good materials, and the service is excellent. Highly recommended.
25 August 2024
Unprompted review
Reply from Crafthub
Thank you so much for your awesome review, JK! :)
Their puzzle did not interlock
Their puzzle did not interlock! Totally misrepresented in their ads. Refused to offer return shipping label. Very bad customer service! Order your wooden puzzles from another, more dependable company!
16 August 2024
Unprompted review
Reply from Crafthub
Hi Wendy,
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Please contact our dedicated support team at support@crafthub.nl with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution.
We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience.
Best regards,
A bit wary of the company
They do respond to questions and concerns quickly but unfortunately my puzzle never made it to me. They said that the delivery was sent back to their warehouse and now I would have to pay an additional fee to get it. I am in Canada, they had the right address. So not sure who made the mistake,but I said no thanks for extra fees and I won’t buy from them again. Got my lesson. I did what was asked but no response so far. I don’t expect anything. Just disappointed with my experience. It may be completely different for others though. I’m not bashing on the company.
9 August 2024
Unprompted review
Reply from Crafthub
Hi Johanne,
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Please contact our dedicated support team at support@crafthub.nl with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution.
We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience.
Best regards,
Absolutely fed up with their intrusive…Unwanted ads
Absolutely fed up with their intrusive horrible ads on the news app. Would not purchase on principle because of this. Tried all methods to remove/block them to no avail. I have never, never bought from them.
1 July 2024
Unprompted review
Reply from Crafthub
Hi Anon,
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Please contact our dedicated support team at support@crafthub.nl with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution.
We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience.
Best regards,
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