cpapXchange.com Reviews 52

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Misleading product information. I ordered a mask cushion from them. "These replacement full face cushions will fit all Siesta Full Face CPAP & BiPAP Masks" it said on their site. I received the... See more

Rated 1 out of 5 stars

I’d been ordering from CPAPX.com for years, but my last experience changed that. I selected the option to use my billing address for shipping, yet my medical supplies were sent to an outdated address... See more

Rated 1 out of 5 stars

Terrible customer service! Telephone hold wait times are not accurate and excessive/ their chat feature is also slow and not properly handled-also long wait time/ return of unused opened headgear was... See more

Rated 5 out of 5 stars

KENNETH R. This was my 2nd purchase from CPAPXchange. Everything about the order went smoothly. The price was right, shipping was very fast, and communications made the ordering process very easy.... See more

Company details

  1. Medical Supply Store
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Supplier

Information provided by various external sources

cpapXchange is a thriving online medical supply company located in glorious New Hampshire. Our principals have more than 50 years experience in the medical industry. As a small business we work hard to provide great customer service, low prices, fast s...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

52 reviews

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Rated 2 out of 5 stars

I received the wrong product

I received the wrong product. I did as Emily instructed and sent her images of the wrong product. I am waiting to hear back on how to proceed. It's unfortunate because the existing nasal pillow that I have is unusable. I am out of commission until I receive the correct product.

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Always Great Service

The order was shipped quickly and arrived sooner than I expected. My prior experiences with cpapXchange have all been good and this one was no exception.

17 September 2022
Unprompted review
Rated 1 out of 5 stars

My wife and I ordered a machine from…

My wife and I ordered a machine from this company and paid and upfront fee of $372.00 and financed the rest through affirm.
We have tried to contact them, and have not been able to get an answer back.
The machine is supposed to be overnight delivery, but it's been 5 days so far, and like I said no answer, via email nor phone call, and we have tried both.
If a company claims to have customer satisfaction, they should have customer satisfaction.
My father needs the machine because his other isn't working very well anymore, and we decided to go with this company because of the overnight delivery.
So right now we are in debt $2500 plus to affirm because the order was approved, and payments have already started....
We would just like to have the machine for my father, and want them to contact us.

16 June 2022
Unprompted review

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