Banner for CPAP Victoria

CPAP Victoria Reviews 

3,490
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the ordering process easy and seamless, appreciating the convenience of online purchases. Many people highlighted the fast and timely delivery of their products, often noting items arrived sooner than expected. Consumers frequently praised the good and reasonable prices, especially benefiting from sales. Reviewers consistently commended the excellent service and helpful staff, who provided care and support. People were also satisfied with the quality of products and secure packaging, ensuring items arrived in good condition. The company's professionalism and efficiency left many customers happy and willing to reorder.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the super fast and quick... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and price... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of... See more

Service

Clients share positive opinions on service, consistently highlighting friendly, fast, and efficient... See more

Price

Consumers find price to be positive, with many reviewers highlighting good and great prices for products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like most people I had no understanding of Sleep Apnea, and was having miserable sleep and lacked energy throughout the day. My days started at the local pool at 5.30am, and my energy levels become ve... See more

Company replied

Rated 5 out of 5 stars

Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more

Company replied

Rated 5 out of 5 stars

Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.

Company replied

Rated 5 out of 5 stars

Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Local Medical Service
  3. Medical Supply Store
  4. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,490)

501 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is so easy to make an order and the…

It is so easy to make an order and the delivery is very quick. Thank you

3 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your kind 5-star review! We’re delighted to hear that you found our ordering process easy and that your delivery arrived quickly. Providing a smooth and convenient experience for our customers is always our goal, so it’s great to know we got it right for you.
We truly appreciate your support and look forward to assisting you again in the future. Thank you for choosing CPAP Victoria!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Great service

3 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your 5-star review! We truly appreciate your kind words and are delighted to hear that you had a great experience with us.
Providing great service is always our goal, and it’s wonderful to know we’ve met your expectations. Thank you for taking the time to share your feedback, we look forward to assisting you again in the future.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Seamless shopping experience

Easy to find product, quick shopping cart process, notifications along the way. Quick delivery.

4 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your thoughtful 5-star review! We’re delighted to hear that you found the product easy to find, enjoyed a smooth checkout experience, and appreciated the updates throughout the process. It’s also great to know your order arrived quickly.
We truly appreciate your support and thank you for choosing CPAP Victoria. We look forward to assisting you again in the future!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

I received my CPAP accessories within…

I received my CPAP accessories within days of ordering, excellent turn around

4 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that your CPAP accessories arrived within just a few days of ordering and that you were happy with the turnaround time.
We understand how important it is to receive your CPAP supplies promptly, so it’s fantastic to know we could deliver a positive experience for you. Thank you for choosing CPAP Victoria and for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

The product delivered was that as…Meets their advertised promise

The product delivered was that as advertised , priced and timeliness

4 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you for your kind 5-star review!
We’re delighted to hear that your order arrived as advertised, at a competitive price, and within the expected timeframe. Providing quality products and reliable service is something we take great pride in, so it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you for your 5 star review! We’re so pleased to hear that your order arrived promptly. We truly appreciate you taking the time to share your experience and are grateful for your support. We hope you’re enjoying your purchase, and if there’s ever anything we can assist with, please don’t hesitate to reach out.

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

The delivery was fast

The delivery was fast, as is always the case.

9 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that your delivery arrived quickly and that you’ve consistently had positive experiences with our service. Your continued support means a great deal to our team, and we truly appreciate you taking the time to share your feedback. We look forward to assisting you again in the future!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

I needed replacement equipment

I needed replacement equipment. CPAP Geelong had it. The equipment was despatched and arrived safely, in a timely manner.

3 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you for your kind 5-star review!
We’re so pleased to hear that you were able to find the replacement equipment you needed and that your order arrived safely and promptly. Providing a smooth and reliable experience for our customers is always our goal, so it’s great to know we delivered on that for you.
We truly appreciate your support and thank you for choosing CPAP Victoria Geelong. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Great product

Great product, fast delivery time

31 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you for your kind 5-star review! We’re so pleased to hear that you’re happy with your purchase and that your order arrived quickly. Providing quality products and efficient service is something we strive for, so your feedback means a lot to our team.
Thank you for choosing CPAP Victoria, and we look forward to assisting you again in the future.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Your Prices are great and sent in a few…

Your Prices are great and sent in a few days 10/10
Thank you

28 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your thoughtful review!
We’re delighted to hear that you were happy with both our pricing and delivery service. Providing great value and getting orders out quickly is something we take pride in, so it’s fantastic to know we hit the mark for you.
Thank you for your support and for taking the time to share your experience. We truly appreciate it and look forward to assisting you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

Experience good

Experience good. Minor glitch at start because your website indicated items found in a mask “starter pack”which apparently is no longer available for purchase. Once this was resolved, the order was processed and delivered very quickly.

29 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you for taking the time to leave us a review and for your understanding regarding the issue with the mask starter pack information on our website. We apologise for any confusion this caused and appreciate your patience while we worked to resolve it.
We’re delighted to hear that once everything was sorted, your order was processed and delivered quickly. Your feedback is valuable to us and helps us continue improving both our website and customer experience.
Thank you again for choosing CPAP Victoria. We look forward to assisting you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

CPAP Shopping made easy

After many years using a Phillips AutoSet CPAP it was time to try a new option. The team at CPAP Victoria made my shopping experience very pleasant and easy and The specials package also provided a free mask, and cleaning wipes as well as a long term supply of filters for the machine. My new CPAP machine is simply wonderful.

27 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your kind 5-star review!
We’re delighted to hear that our team made your transition to a new CPAP machine such a pleasant and easy experience. It’s great to know you were able to take advantage of one of our special packages and that the included accessories helped add even more value to your purchase.
Most importantly, we’re thrilled to hear that you’re loving your new CPAP machine and that it’s been such a positive upgrade after many years with your previous device.
Thank you for choosing CPAP Victoria and for taking the time to share your experience. We truly appreciate your support and wish you many nights of comfortable, restful sleep ahead!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering, prompt delivery, best price

25 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found the ordering process easy, your delivery arrived promptly, and that we could offer the best price.
We truly appreciate your support and are grateful you chose CPAP Victoria. Thank you for taking the time to share your experience, and we look forward to helping you again in the future.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, online help was very helpful and I was grateful they could help me.

26 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review!
We’re delighted to hear that your order arrived quickly and that our online team was able to provide the support you needed. Providing helpful service and making the process as easy as possible for our customers is always our goal, so it’s lovely to know we could assist you.
We truly appreciate you taking the time to share your experience and thank you for choosing CPAP Victoria. We look forward to helping you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

easy to use website and great…

easy to use website and great communication on product delivery.

26 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found our website easy to use and that our communication throughout the delivery process met your expectations. We understand how important it is to keep our customers informed, so it’s fantastic to know this made a positive difference to your experience.
Thank you for choosing CPAP Victoria. We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Getting it right the first time…

Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need was to receive the cpap device and mask in a timely manner as we were about to travel interstate and required delivery prior to leaving our rural town. Excellent service and the right equipment delivered on time made for a stress-less time away. Thanks again Ruby.

25 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your kind review and for taking the time to share your experience.
We’re delighted to hear that Ruby was able to provide the information and support you needed to ensure you received the correct equipment the first time. We understand how important it was to have everything delivered before your interstate travel, especially when living in a rural area, so we’re thrilled that we could help make the process smooth and stress-free.
Your kind words will mean a great deal to Ruby and the team. We truly appreciate your trust in us and are so pleased that your CPAP device and mask arrived on time and met your needs.
Thank you again for your support, and we wish you many restful nights ahead and safe travels.

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

I received the product in very good…

I received the product in very good time and in good order.

25 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi!

Thank you for your wonderful 5-star review! We’re delighted to hear that your order arrived promptly and in good condition.
We truly appreciate you taking the time to share your experience and are grateful for your support. We hope you’re enjoying your product, and please don’t hesitate to reach out if there’s anything we can assist you with in the future.

Kind regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

The fact that I was notified that the…

The fact that I was notified that the order would be short and it was all fixed up , well done...

22 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you for your review! We’re so pleased to hear that you were kept informed throughout the process and that we were able to quickly resolve the issue with your order.
Providing clear communication and making things right when problems arise is very important to us, so it’s wonderful to know that this made a positive difference to your experience.
Thank you again for your support and kind words. We truly appreciate it and look forward to assisting you again in the future.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Easy to order & delivery ...

Easy to order & delivery .... seamless

21 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you for your kind 5 star review! We’re delighted to hear that you found the ordering process easy and the delivery seamless. Providing a smooth and hassle free experience for our customers is always our goal, so it’s great to know we delivered on that for you.

We truly appreciate your support and look forward to assisting you again in the future!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Great quality products at very…

Great quality products at very competitive prices, and fast shipping as well.

18 September 2025
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! We’re delighted to hear you’re happy with the quality of our products, the competitive pricing, and the fast shipping. Your kind feedback truly means a lot to us, and we really appreciate your support. We look forward to serving you again soon!

Kind regards,
The CPAP Victoria Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look