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CPAP Victoria Reviews 

3,533
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and securely packaged items that always arrive promptly. The convenient online website makes placing orders very easy, and people greatly appreciate the reasonable prices alongside a wide product range. Consumers also note that customer support representatives are consistently helpful, highly professional, and responsive when addressing questions. However, some people mentioned encountering occasional stock availability issues online or receiving incorrect product quantities in their delivered packages. A few consumers also experienced unexpected postal delivery delays or received equipment accessories that were completely mismatched.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Product

People report positive experiences with product, often highlighting good quality and great competitive... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to navigate and... See more

Service

Clients share positive opinions on service, consistently describing staff as helpful, professional, and... See more

Price

Reviewers mention positive feedback about price, highlighting reasonable costs, great deals, and an overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more

Company replied

Rated 5 out of 5 stars

Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.

Company replied

Rated 5 out of 5 stars

Took advantage of the black friday sale and purchased a new CPAP mask. Process was easy and goods arrived promptly. I've never been disappointed by CPAP Victoria. Good job and thanks.

Company replied

Rated 5 out of 5 stars

Great support from Anna at the Footscray office; she was very knowledgeable and helpful. Easy ordering on the website, and easy to make a supplementary purchase in-store. And the prices were great com... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Local Medical Service
  3. Medical Supply Store
  4. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(3,533)

501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hose lift

Fast delivery and good price. Product works great, I no longer need to wrangle my hose every time I roll over.

18 August 2026
Rated 5 out of 5 stars

Excellent

Excellent, friendly well informed staff. Helpful, looking for solutions and suggesting alternatives. Reasonable prices and swift delivery.

17 August 2026
Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your lovely feedback and 5-star review! We’re so pleased to hear that you found our team helpful and considerate. We really appreciate you taking the time to share your experience, and we’re grateful for your support.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Convenient and price reasonable and…

Convenient and price reasonable and delivery was quick

10 August 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your kind review! We’re so pleased to hear that you found our service convenient, reasonably priced and that your order arrived quickly. We really appreciate your support and for taking the time to share your experience with us. Thank you again for choosing CPAP Victoria :) !

Best regards,
The CPAP Victoria Team

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