I wish to express my heartfelt thanks and sincere gratitude to Cass (and the team) at CPAP Direct in Ipswich for helping me find the right mask. She has gone out of her way to help me. Over the course... See more
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The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... See more
After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the firs... See more
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... See more
Company replied
Company details
- Medical Equipment Supplier
- Local Medical Service
- Medical Equipment Manufacturer
- Medical Supply Store
- Sleep Clinic
Written by the company
CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.
Contact info
Shop 9 / 47 Ashmore Road, 4217, Bundall, Australia
- 1300133298
- info@cpap.com.au
- cpap.com.au
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The item was exactly as advertised and…
The item was exactly as advertised and arrived in a timely manner. Very smooth purchase.
14 January 2025
Reply from CPAP Direct
Thanks for your review, Debbie! If you ever need anything else, we’re happy to help!
Competitive price but still very…
Competitive price but still very expensive for just a face mask.
7 January 2025
Reply from CPAP Direct
Thanks for your feedback, Vanessa! We understand that CPAP masks can be a significant investment, and we strive to offer competitive pricing while ensuring the highest quality. If you ever need help finding the best value for your therapy, feel free to reach out—we’re happy to assist!
Reply from CPAP Direct
Thanks for your review, Jeffrey! We’re glad you got exactly what you needed, quickly and hassle-free. Let us know if we can help with anything else!
Reply from CPAP Direct
Appreciate the feedback, Anthony! Hope to see you again!
Supreme service and delivery
CPAP Direct provided a seamless order and a very quick delivery. Will buy again.
6 January 2025
Reply from CPAP Direct
Thanks for your kind words! We’re thrilled to hear you had a seamless shopping experience. Looking forward to helping you again in the future!
Reply from CPAP Direct
Thanks for your feedback, Robin! Fast and reliable delivery is what we aim for. Let us know if we can help with anything else!
Reply from CPAP Direct
Thanks, John! We appreciate your support and are glad our team could provide a smooth experience.
Well the mask is ok. But the connections are not great they not clip in properly...
Well the mask is ok.
Just the connection as a bit weird n don't work properly...
6 January 2025
Reply from CPAP Direct
Appreciate the review, John! Easy shopping, great prices, and fast delivery—that’s what we aim for!
The items I bought were very reasonably priced
The items I bought were very reasonably priced and were posted promptly. CPAP Direct is a very good Company to deal with.
6 January 2025
Reply from CPAP Direct
Thanks, David! We’re glad you had a great experience with us. Looking forward to helping you again!
Reply from CPAP Direct
Appreciate your review, Terry! We’re happy to hear your order process was smooth. Let us know if we can assist you further!
I always have a positive experience…
I always have a positive experience with CPAP Direct. The staff in Toowoomba are always friendly and helpful and knowledgeable.
My online experience has been positive as well.
30 December 2024
Reply from CPAP Direct
Thank you for your continued support, Warren and Wendy! We’ll be sure to pass your kind words on to the Toowoomba team. Looking forward to serving you again!
Brilliant friendly knowledge staff
10 January 2025
Reply from CPAP Direct
Thanks, Sue! We’re proud of our knowledgeable team and love hearing positive feedback. See you next time!
Great service
Fast efficient service, delivery, and products. The sales ment I saved $100 and more over items from retail stores
2 January 2025
Reply from CPAP Direct
Glad to hear you saved big, Timothy! We always aim to offer the best deals while keeping service top-notch. Thanks for shopping with us!
Site was easy to navigate and very…
Site was easy to navigate and very quick delivery. I got my order the next day.
2 January 2025
Reply from CPAP Direct
Appreciate your feedback! Easy navigation and quick delivery are what we strive for. Thanks for choosing CPAP Direct!
Super-Fast Service
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how post works, came around 5 days later lol! (to be fair that included Sat/Sun so not too bad) not a CPAP Direct fault, just thought I'd add an FYI about the possible wait times with the courier here :)
3 January 2025
Reply from CPAP Direct
Thanks for your detailed review, Mark! We work hard to process orders quickly, but we appreciate your patience with the courier. If you ever need any assistance, we’re here to help!
Reply from CPAP Direct
Thank you, Kerry, for your kind words! If you ever need help again, don’t hesitate to give us a call!
The staff are caring and accommodating…
The staff are caring and accommodating the service is always good and deliveries are prompt.
8 January 2025
Reply from CPAP Direct
Thank you, Max! We’re thrilled to know you appreciate our caring staff, great service. we look forward to assisting you again in the future!
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