Before purchasing the sofa and ottoman I ordered the free fabric swatches. I was very impressed with the colour selection, texture and outlined differences of each swatch. I called customer service t... See more
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Review summary
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The couch is a dream, delivery was smooth and I love the colour (Sesame). The only negative is the fabric is not resilient to cat nails. I have had to cover with throw blankets so that my cat doesn't... See more
The sofa bed set is of great quality. I always wanted a ferm cushioned sofa. I only gave it 4 stars because the metals joints were not in the correct order. I had to take them apart and reinstall them... See more
What a wonderful experience! The sofa is amazing and the customer service even better. Had an issue with one of the legs and no hassle replacement! Neptune is a firm sofa so if you’re using for... See more
Company details
Written by the company
Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.
Contact info
4.3
Excellent
3K reviews
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Replied to 100% of negative reviews
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Good product.
11 May 2026
Poor Quality
The sofa I bought is uneven in the cushions, I was told to let it completely expand (a couple weeks) , I’ve had it for only 5 months and it’s so uncomfortable. It’s not even, you’ll slide off the cushion due to uneven stuffing. The longer cushion on the sectional part is a lot smaller/ less stuffed than the smaller cushion making its supper uncomfortable. Very disappointing given the price. It looks nice but is not worth the money and is not practical if you are using your couch daily unfortunately.
4 December 2025
Reply from Cozey
Hi Willow,
We’re really sorry to hear that your sofa hasn’t been comfortable, especially after only a few months of use. We completely understand how disappointing that is, especially when you’ve invested in something you expected to enjoy every day.
The Ciello is designed to be ultra plush and soft, and while the cushions do take some time to fully expand, they also require regular fluffing to help maintain their shape. Because of the softer, cloud-like feel, some compression over time is normal compared to firmer collections. That said, it shouldn’t feel very thin and uncomfortable to the point you’ve described.
We can see that you’ve already reached out to have this looked into, and a member of our team will be in touch to properly assess your cushions and help bring the comfort back to your sofa.
Thank you for sharing your experience, we truly appreciate the opportunity to make this right.
Well packaged and delivered with hardly…
Well packaged and delivered with hardly any issues. Product is nice.
12 May 2026
I am very happy with the product
I am very happy with the product. The chair is comfortable and stylish. It was easy to assemble- very clear and precise instructions. Ordering process and confirmation very prompt and smooth.
Tracking the delivery informative. Great experience all together.
6 May 2026
Delivery Fee is a complete waste
I like the product itself but I paid $95 for scheduled delivery, but couldn't even select a day or time for them to come which was useless when it came to moving in and then when they did call me they only gave me a schedule window of 4 hours, then arrived 2 hours earlier then that window anyways. I'd like a refund of the delivery fee that I paid because it was very useless.
11 May 2026
Reply from Cozey
Hi Anna,
Thank you for sharing your experience, and we’re really sorry to hear how the scheduled delivery was handled. You absolutely should have been able to select a delivery date and time, and the arrival should have respected the confirmed window.
We understand how frustrating this must have been, especially when you planned around it during a move. This is not the level of service we expect from our delivery partners.
We’ve reported this issue directly to AMJ so it can be addressed internally. A member of our team will also be reaching out to you directly to process a refund for your scheduled delivery fee.
Thank you again for bringing this to our attention.
Was expecting better…
The delivery team left all the boxes directly in front of my door, making it difficult for my neighbour to even access her own home. A little more, and the boxes would have been stacked on the stairs.
I was home alone with my baby and had no assistance. I had to move 12 heavy boxes containing a bed from the doorway into my entryway, up 15 stairs, by myself. I have to say that the following day was very painful, and I was quite disappointed by the lack of consideration and assistance provided.
The bed itself is beautiful and looks exactly as expected. However, one of the drawers arrived already damaged, and I had to add extra screws myself to reinforce the drawer rail and make it sturdier. Considering the price paid, this was quite disappointing and not the level of quality I was expecting.
11 May 2026
Reply from Cozey
Hi Jeannette,
Thank you for taking the time to share your experience, and we’re truly sorry for what you went through. It’s clear this delivery had a significant impact, especially being home alone with your baby and having to move so many heavy boxes yourself. That should never have happened.
While our carriers are required by contract to deliver shipments to the front door, better discretion should have absolutely been used in this situation. The boxes should not have been placed in a way that blocked access to your home or your neighbour’s. A more thoughtful approach should have been taken to ensure the delivery did not create additional stress or physical strain for you.
We will be sharing your experience directly with our carrier to help improve how deliveries are handled in situations like this. A member of our team will also be reaching out to you to discuss your experience further and how we can make this right.
We also see that you’ve reported the damaged drawer rail to our Product Claims team, and they are currently working on a replacement for you. We’re very sorry that part arrived damaged, especially given everything else you experienced. We’ll be in touch with you shortly regarding next steps for that as well.
We truly appreciate you giving us the opportunity to address this, and we’re committed to turning your experience around.
Cozey Furniture sectional couch
We bought the Cozey sectional couch in 2023. The material does piles a lot. We find now in 2026 the seat foam cushion has gone flat and it feels like there's no foam at all. The company agrees that this is under warranty and they took all our information and pictures. We have not heard from the company for a month now. We think now they are ignoring our claim. Not satisfied!
7 June 2026
Unprompted review
Reply from Cozey
Hi Ken,
We’re very sorry to hear about your experience and completely understand your frustration, especially after not hearing back for some time. You deserved a timely response.
After looking into this, it appears we were reaching out, but our messages were sent to Lorie's hotmail instead of her gmail which caused the delay in communication. We sincerely apologize for the confusion.
We understand your concerns regarding the pilling and cushion softening. While these are natural changes that can occur over time with regular use and aren’t typically covered under warranty, we recognize how this impacts your experience.
To help make this right, we’ve offered a one-time resolution including replacement covers and cushion inserts, along with a complimentary fabric shaver to help maintain the material moving forward.
We’d really like to reconnect and move forward with this solution for you. Please reply to us so when you're ready so we can arrange everything and ensure you’re taken care of.
The couch came super fast
The couch came super fast and it's pretty comfortable, looks good too.
8 May 2026
Altitude shelves!
Love it! Great quality, setup guide was clear and accessible. I’m obsessed.
9 May 2026
Good intel about the product
Good intel about the product, ease in ordering, prompt delivery and good instructions on setting up my sofa! I’m very pleased 😀
7 May 2026
The delivery wasn't great and bed is okay
The delivery wasn't great - dropped off fine but no instructions on what boxes we were to have received. Boxes are numbered, and the instructions have you open boxes in order.
We were missing boxes 3 and 4, and it was only after significant back and forth with customer 'service', I was able to decipher that we weren't' supposed to have those boxes. The agents didn't know that either.
8 May 2026
Reply from Cozey
Hi Janice,
Thank you for taking the time to share your feedback.
We're sorry to hear that your delivery and assembly experience was frustrating. We understand how confusing it must have been to receive numbered boxes that referenced missing box numbers, only to discover later that those boxes were not actually part of your order. We also recognize that you spent significant time seeking clarification, and we apologize for the confusion and inconvenience this caused.
This is not the experience we want for our customers, and your feedback highlights an opportunity for us to improve both our delivery communication and the support we provide during assembly.
We can see that one of our Customer Happiness agents has already reached out to you by email to learn more about your experience and work toward making this right. We appreciate the opportunity to connect with you directly and address your concerns.
Thank you again for your feedback and for giving Cozey a try.
Not Recommended
First time i tried cozey & my experience was not really well at all. First they were so unprofessional with the delivery, they made spilt delivery which took more than 3 weeks to arrive but was promised with 3-6 business days of delivery. Secondly i didn’t like the couch material which is now getting ruined, it’s not even a month old yet. I spent $3800 on that couch just to face disappointment. I will not recommend at all. Waste of money
8 May 2026
Reply from Cozey
Hi Mohit,
Thank you for taking the time to share your experience. We're truly sorry to hear that your first experience with Cozey has been disappointing.
We understand how frustrating it must have been to experience multiple delivery delays, especially when your order arrived in separate shipments and took significantly longer than the expected timeframe. We also understand your disappointment with the fabric and the concerns you're seeing with your couch after less than a month of use.
This is not the experience we want for our customers, and we take your feedback seriously. We appreciate you bringing these concerns to our attention.
A member of our Customer Happiness team is reaching out to you directly to learn more about the issues you've encountered and to see how we can help. We want to better understand what's happening and work toward a resolution.
Thank you again for sharing your feedback. We appreciate the opportunity to make things right.
Awesome Customer Service
Awesome Customer Service. Sofa Legs broke twice already within one year and they replaced it twice.
14 May 2026
Reply from Cozey
Hi Luis,
We’re very sorry to see your follow-up review and completely understand where your frustration is coming from. Your experience did not reflect the seamless, high-quality process we aim to provide.
We acknowledge that incorrect delivery expectations and a lack of clear communication played a role in creating unnecessary back-and-forth and added to your frustration. We should have handled this more proactively and transparently from the beginning.
After everything you’ve experienced, we understand why you’ve chosen not to move forward with troubleshooting the issues you've found with your sofa, and would prefer to return it. That’s completely fair, and you should have had a much better experience from start to finish.
We’re committed to making the return process as smooth as possible and to recognize the challenges you've faced we’ve also offered a partial refund and a gift card as a gesture. While we know this doesn’t undo the issues, we hope it demonstrates our commitment to improving your experience and making things right.
Thank you again for your feedback. We know we’ve fallen short here, and we’re committed to addressing this properly.
Fast delivery and comfortable
Delivery was extremely quick I ordered in the Vancouver store and it got there (Montreal) before me 2 days later. The couch is very comfortable and beautiful. Gaia XL green
13 May 2026
Great product
Great product, delivery and setting up my furniture but the show room wasn’t great. Not enough variations of available products on the floor.
6 May 2026
We paid over $700 for the Aurora…
We paid over $700 for the Aurora credenza and the doors keep falling off. We even paid for a handyman to fix it but the door hinges are garbage. Cozey refuses to accept a return unless it’s disassembled and sent back in the original boxes. We no longer have those boxes because we intended to keep it! They won’t allow us to return it and won’t issue a refund. Crazy to pay this much for such awful customer service.
7 April 2026
Reply from Cozey
Hi Turina,
We’re very sorry to hear about your experience and completely understand how frustrating this situation has been. Dealing with faulty hinges and doors, especially after putting time and money into trying to fix the issue, is not what you should expect from your purchase.
We also want to acknowledge the challenges you faced with the return process. Unfortunately, carriers require items to be returned in boxes, as unboxed items can be damaged in transit and may pose a risk during handling for the carrier. We understand this limitation can feel restrictive, particularly when the original packaging is no longer available.
With that in mind, we’ve taken steps to resolve this for you without requiring a return. A full refund for your Aurora credenza has been processed, and there is no need to send the item back. You’re free to keep, donate, or dispose of it as you prefer.
We sincerely apologize that your experience fell short and appreciate you taking the time to share your feedback. It’s been shared internally to help us improve how our warranty claims are handled moving forward.
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