Before purchasing the sofa and ottoman I ordered the free fabric swatches. I was very impressed with the colour selection, texture and outlined differences of each swatch. I called customer service t... See more
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The couch is a dream, delivery was smooth and I love the colour (Sesame). The only negative is the fabric is not resilient to cat nails. I have had to cover with throw blankets so that my cat doesn't... See more
The sofa bed set is of great quality. I always wanted a ferm cushioned sofa. I only gave it 4 stars because the metals joints were not in the correct order. I had to take them apart and reinstall them... See more
What a wonderful experience! The sofa is amazing and the customer service even better. Had an issue with one of the legs and no hassle replacement! Neptune is a firm sofa so if you’re using for... See more
Company details
Written by the company
Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.
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4.3
Excellent
3K reviews
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Not very fast shipping
The delivery time took way longer than expected. All the pieces came in separate boxes which is fine and understandable given that it's modular but they don't all get shipped at the same time which was the annoying part. The dining chairs I ordered that was part of the dining set I ordered still haven't even been shipped after a month of ordering it, even though on the website it shows the estimated delivery date as much sooner. So be warned, only order from Cozey if you really want the product itself and don't mind a potentially long wait for the product to arrive.
9 June 2026
Reply from Cozey
Hello Ronnie,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your delivery took longer than expected and that your order arrived in multiple shipments. We completely understand how frustrating it can be to receive most of your items while still waiting on the final pieces needed to fully enjoy your product.
In regards to receiving boxes at different times, split shipments can sometimes happen depending on the number of boxes in an order, carrier routing, truck capacity, or local delivery restrictions in certain streets, buildings, or areas where larger trucks may have limited access. That said, we know this does not take away from the inconvenience, and we’re sorry for the added wait and uncertainty this caused.
Your feedback is very important to us, as it helps us continue improving both our delivery process and the way we communicate shipping updates with our customers. We’re glad to see that all of your boxes have now been delivered, and we truly hope you enjoy your Cozey products in your home.
Terrible delivery, great website
Absolutely horrendous delivery process. Kept getting notifications that items were out for delivery 3 days in a row with no way to track and then nothing wss delivered on that day. On the third day it said out for delivery and 10 mins later (very early in the morning) the items were delivered with no notification or phone call or alert. Thankfully someone else was near the door to receive the delivery. Probably the worst delivery system I’ve received from in a very long time. Ordering process online and assembling the couch was fantastic though. Very good website.
8 June 2026
Reply from Cozey
Hello Harry,
Thank you for sharing your experience with us. We’re truly sorry to hear that the delivery process was so frustrating. We completely understand how inconvenient and stressful that must have been.
We’re glad to hear that your sofa arrived and that the online ordering and assembly experience went smoothly. That said, your feedback about delivery is very helpful, as it allows us to keep improving our processes and create a better experience for future customers.
We truly appreciate you taking the time to share both the positive and the areas where we can do better.
I would like to to see more…
I would like to to see more communication regarding delivery dates .
The date was changed a few times and I had to reach out for the more details.
17 June 2026
Reply from Cozey
Hi Jacqueline,
Thank you for sharing your feedback. We’re truly sorry for the lack of communication around your delivery timeline. We understand how frustrating it must have been to see the date change a few times and then have to reach out yourself for more details.
After looking into your case, we can see that your rug was originally expected to be delivered by May 20th, but unfortunately, it shipped out later than expected due to internal delays. We’re sorry this happened, and we appreciate your patience while you waited. We also see that a gift card was sent to you as a thank you for your understanding.
Moving forward, we’ve shared your feedback internally so we can continue improving how delivery estimates and delays are communicated. If a delay happens, you should know what to expect without having to chase for answers.
Thank you again for taking the time to share your experience with us. Your feedback is truly appreciated and helps us continue improving.
Cozey has quality products
Cozey has quality products and stands behind them. They were very generous when i had a problem with my couch and more than made up for it. The representatives at Cozey are unfailingly kind and helpful. The deliveries are also well executed.
6 June 2026
Very fast and efficient service.
Very fast and efficient service.
Responded quickly and helped me with my problem to my satisfaction.
17 June 2026
The delivery was 3 days late
The delivery was 3 days late, one box was delivered at the scheduled day (Tuesday), one box was missing and "out for delivery" for 3 days. The rest was supposed to be delivered the day after the first delivery (Wednesday) but never did. The status was unclear as to when I would actually receive the parts missing, even after calling the delivery service. I eventually received everything on Friday. The delivery man told me he wouldn't deliver at my door, but will drop the boxes at the lobby. So I had to carry the boxes to my apartment myself. I had to make myself available to make sure I wouldn't miss the delivery for almost a week and had to cancel prior committments. So not a smooth delivery on my end.
17 June 2026
Reply from Cozey
Hi Kim,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your delivery was delayed and that the tracking updates caused confusion along the way. We completely understand how frustrating it must have been to adjust your schedule and wait without a clear delivery timeline.
While we’re glad to hear your full order has now been delivered, we’re sorry that the process was not as smooth as it should have been. With our standard free delivery service, couriers typically deliver to the safest accessible location, which may be the lobby or front entrance of a building, depending on their route, schedule, and building access. That said, we understand how challenging this can be, especially with larger boxes, and we truly appreciate you bringing this to our attention.
Your feedback is very valuable to us and helps us continue improving our delivery process and communication with our carrier partners. We sincerely apologize again for the inconvenience and appreciate your patience throughout this experience.
What a wonderful experience
What a wonderful experience!
The sofa is amazing and the customer service even better.
Had an issue with one of the legs and no hassle replacement!
Neptune is a firm sofa so if you’re using for sleeping every night get a topper:) love the leaf green and very stylish!
Thanks again Corey
17 June 2026
Great company
Great company! Amazing products! Delivery was easy and smooth. Customer care was fast and responsive and helpful.
17 June 2026
The couch is a dream
The couch is a dream, delivery was smooth and I love the colour (Sesame). The only negative is the fabric is not resilient to cat nails. I have had to cover with throw blankets so that my cat doesn't create pulls in the fabric.
17 June 2026
Great products and they care, it shows
Super fast delivery, amazing smooth experience, great unboxing. Only comment is the couch is on the large side, would love more compact modular options.
17 June 2026
The covers for the pillows are a bit hard to put on but otherwise a great couch
Love the couch
17 June 2026
At first I really liked cozey I like…
At first I really liked cozey I like the convenience where you can change the fabric wash it and replace it and the quality is good,but recently I got an eclipse table and I was sent twice a defaulted table that somebody returned I was shocked by the way I was treated and especially 2 times in a row I’m waiting now for my 3rd table to be sent hopefully it will be good
4 June 2026
Good.good.
17 June 2026
Reply from Cozey
Hi Mousa,
Thanks so much for your feedback, we’re happy to hear everything was good!
Had a smooth experience right from…
Had a smooth experience right from entering the showroom, to getting guidance on choosing the right couch for my needs, to visualizing it with the designer with the miniature couches and ordering. Order came quickly and returning it partially was also not difficult at all.
17 June 2026
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