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See what reviewers are saying
I love Cowshed Interiors. I have more than a few beautiful items in my home that I purchased from this store that have enhanced my decor style. Everyone who visits me comments on them. In additi... See more
Company replied
I have bought many beautiful items from Cowshed Interiors…. for myself and others. The website is incredibly detailed and user friendly, its updated regularly with gorgeous new items for everyo... See more
Company replied
Extortionate delivery and return prices. Refused to refund. Because it’s cheaper for them to replace from their supplier than refund customer sale price. Poor. Avoid at all costs! I will never, ever p... See more
Company replied
Company details
Written by the company
We continue to expand our reach with some exciting new products from new suppliers, mainly in Europe and hope to continue to bring you a range that is slightly different to the offerings of Graham & Green, OKA and John Lewis. We continue to bring you what we believe are the best in coastal, country, industrial, shabby chic and products that hopefully give a little bit more than the norm. For most our homes are our sanctuary, the place where we can hopefully really enjoy, rest and relax - so whatever your preferred style of decoration, we think you'll find product to suit tranquil, thoughtful interiors or characterful and colourful direction, at Cowshed Interiors.
Contact info
Unit 1 Lower Barn Buildings, Haselor, B95 6GB, Alcester, United Kingdom
- 01789 488670
- matthew@cowshedinteriors.com
- cowshedinteriors.com
VERY BAD CUSTOMERS SERVICE
VERY BAD CUSTOMERS SERVICE, RECEIVED AN ITEM THAT HAD A PROBLEM WITH THE PADS ON THE BOTTOM OF THE ITEM CONTACTED CUSTOMER SERVICE TO EXPLAIN THAT THERE WAS PROBLEM BASICALLY SAID TOO BAD AND IF YOU WANT TO RETURN I WOULD HAVE TO PAY TO RETURN EVEN THOUGH IT WAS NOT AS DESCRIBED. IF ANY DAMAGE HAPPENED RETURNING THEN I WOULD BE LIABLE. DO NOT PURCHASE ANYTHING FROM THIS SITE AS YOU WILL BE STUCK WITH IT EVEN IF DAMAGED THEIR GET OUT CLAUSE IS "THESE ARE HANDMADE AND THERE WILL BE IMPERFECTIONS". I DO NOT THINK AN ITEM BEING POORLY MADE IS AN IMPERFECTION.
16 February 2022
Unprompted review
Amazing - Pale Wash Orb Table Lamp Siena Oatmeal Shade
Pale Wash Orb Table Lamp Siena Oatmeal Shade - What an amazing product AND utterly brilliant communication and service from the Cowshed team.
It looks beautiful on my sideboard, great quality and looks really unique because it is hand finished.
Thank you Cowshed, I would highly recommend your products.
9 February 2022
Unprompted review
Reply from Cowshed Interiors
Hello Dylis, thank you so much for making the effort and taking the time to comment on your recent purchase from Cowshed Interiors. As a small business, feedback and reviews such as yours are invaluable. We really appreciate all reviews and hope we can assist you in the near future. Thank you once again, Lisa - Cowshed Interiors
Customer service was above and beyond…
Customer service was above and beyond when I accidentally received the wrong lamps. Someone from the team came out and personally delivered the correct lamps within 24hours - and on a Sunday! The lamps are divine, they look so stylish and at such a great price.
9 January 2022
Unprompted review
Super service!
Really delighted with my first purchase - a large rustic white vase/pot. It was expertly packed so arrived in perfect condition. Has exceeded expectations!
7 January 2022
Unprompted review
Quality lamp
Very good quality lamp and shade and exactly the right description and product information on the web site.
From placement of order to receiving the delivery, the sale and delivery info.was perfect .
So nice to get exactly what you want .
Thank you
Sharon .
14 December 2021
Unprompted review
Love Cowshed Interiors!
I'm completely obsessed with Cowshed Interiors now! Just received my first order and the quality of the products is even better than I expected for the price - really impressed. Easy to order through the website, great communication from order through to delivery and packed beautifully (and sustainably - thanks Matthew!). I now have a long and growing wish list so will definitely be buying again from them.
25 November 2021
Unprompted review
I don't normally leave reviews but I…
I don't normally leave reviews but I felt compelled to do so this time. Lisa spent considerable time talking me through options for a lampstand and various shades, putting different shades on the stands, emailing me photos of them so I could choose which I preferred and her husband went out of his way to hand deliver the items to me. The care, attention and time invested in me is to be applauded. What wonderful people, and service! Thank you. Jani PS I ABSOLUTELY love my lamps and shades.
14 November 2021
Unprompted review
OUTSTANDING CUSTOMER SERVICE
This company not only sells nice products but provide excellent customer service.We had a minor issue, not of their making, but they went the extra mile to resolve. We really appreciated this high standard of customer care and have no hesitation recommending this company.
21 October 2021
Unprompted review
Good quality and good service received!…
I am pleased to write this review as the the lampshades purchased were exactly what I had wanted good quality.although they didn't quite fit the after sales service quickly sent me a conversion kit so now they can fit now two sizes of lampshades a win win.
20 October 2021
Unprompted review
Cowshed interiors have beautiful,unique products and amazing customer service
Cowshed interiors have amazing, unique products and an extremely good customer service.
We recently moved into our property and i ordered some beautiful items from Cowshed interiors and accidentally put the wrong address on there and with a single email the error was rectified. My items came very quickly and absolutely beautiful beyond expectation. Cowshed interiors have unique
and beautiful items that would go perfectly with my new home. My friends have been asking where i got my items from and have referred them to Cowshed interiors with hesitation.
Thank you Cowshed
12 October 2021
Unprompted review
Faultless service - beyond the call of duty!
I bought the Large Ribbed Distressed Table Lamp with White Linen Shade. It arrived promptly and I was utterly delighted with it - apart from the slightly damaged shade. The problem was rectified immediately with the utmost efficiency and attentiveness. The service from start to finish was first class. I definitely recommend Cowshed Interiors and will happily shop there again.
2 October 2021
Unprompted review
2nd to none service
Loved many items viewed on the website. I contacted cowshed and received amazing customer service, all questions answered and extremely helpful comments and suggestions. Such proactive attention is rare these days, and the assistance was faultless. Then when my parcels arrived it was huge excitement to see the contents and I was not disappointed, all packaged so well and concisely that everything (including some very fragile items) arrived in 100% condition. Couldn't be happier with this online buying experience and I shall return to Cowshed again and again when looking for interior items. :)
15 September 2021
Unprompted review
Chair arrived broken
Purchased a Gustavian Antique White Distressed Stool at a cost of £157.50 which included £12.50 delivery charges.
First impressions were good as the item arrived in a few days by DPD - and initially seemed to have been packed well enough.
On removing the wrapping etc however, we discovered that the one of the arm pieces (the chair required some assembly) was broken, where the glue holding the piece together had obviously failed.
I've previously read the reviews for this company (good and bad) and in particular those which refer to their warehouse manager insisting that customers claim courier insurance for damage goods. I am also not impressed with paying £12.50 to have this broken item delivered and then having to pay further carriage costs to return it for a refund - from which delivery costs would then be deducted! With those kinds of policies, there was not a chance that I was going to stress myself by trying to arrange a return/refund for such a large item.
I have been able to repair the chair to a decent standard myself using wood-glue, clamps and thin nails.
I'm now tentatively expecting to be bombarded with copies of positive reviews by this company in their response - which seems to be their Modus Operandi when anyone submits something negative about them.
- e.g. - "Reply from Cowshed Interiors
26 Dec 2020 - We do not find a tit for tat approach to reviews like the one above as useful but we would love for you to view a fraction of our direct reviews and testimonials which are unrequested and unsolicited, that come to us directly from all of our customers"
Well Cowshed Interiors - this is an unsolicited and unrequested review so take this one on the chin - your quality control & return/refund procedure leave a lot to be desired.
This has not been a pleasant shopping experience and I shall definitely NOT be using Cowshed Interiors again.
Update - 11/8/21
I am not about to engage in a tit-for-tat table tennis match regarding this.
To address their points in order:-
They insist in their response that the damage was caused in transit. Where is the proof of that? The item was so well packed on arrival that we must consider that it may have been packed faulty. Hence the original comment about quality control. The packaging contained a card with the order no and "packed by" a named member of staff.
I did not contact them regarding the broken item because - as stated in the original review - I wasn't prepared to go through the stress of repackaging the item, taking it to a Post Office etc then having to wait for replacement - taking into account previous customers bad experiences with the process regarding goods damaged in transit and having to claim the courier etc - and the company response to them. I didn't feel at all confident that the matter would be resolved to my satisfaction and wasn't prepared to sacrifice the time and energy that it would take.
They must understand that a review is a customer's opinion.
Suffice to say - the response and an attempt to block the review has just confirmed that I shall never use this company again.
8 August 2021
Unprompted review
Reply from Cowshed Interiors
Hello,
I am very sorry to hear that your recent purchase from Cowshed Interiors Interiors arrived damaged in transit.
I am also very sorry that you have not contacted me directly to advise of the transit damage as I could have resolved very quickly, as I do with all issues that occasionally arise.
I take it very personally that the only way you notify me is by way of a 1 star Trustpilot review which is not a true reflection of how I do deal with rare occurrences like this.
In the Customer area of our website for the last few years:
FAULTY ITEMS
If you believe your item is faulty, please contact our Customer team via email cows@cowshedinteriors.com
Please DO NOT attempt to fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our Customer team first.
If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.
Great product & Quick delivery
Great set of trays and quick delivery...
15 March 2021
Unprompted review
Reply from Cowshed Interiors
Hello Ivan,
Thank you for your voluntary review and taking the time and effort to do so, it means a lot, thank you.
Lisa
Absolutely fantastic customer service
Absolutely fantastic customer service! Quick delivery. Definitely a life long customer here!
Thank you
28 November 2020
Unprompted review
Reply from Cowshed Interiors
Kerrie, thank you so much for taking the time and effort to leave a review - I am even more delighted that you are happy with the final selection of lighting and would love to see a picture of them in the finished project if you get chance. Thank you once again, Lisa
Great product and excellent customer service
Firstly, I can not understand the two recent bad reviews. with regards to damaged goods, it is always possible that this was down to the couriers. I have seen how many of them pack their vans!
Our experience has been excellent. We are delighted with the two lamps we ordered. Lisa had gone out of her way to get them to us in a short space of time, despite lockdown.
Lisa herself, couldn’t have been more helpful and was charming. Customer service at its best.
We would not hesitate to recommend this company.
27 November 2020
Unprompted review
Reply from Cowshed Interiors
Hello Chris, I am so pleased you are happy with the selection and your patience in waiting until we had them arrive in to stock.
Thank you also for making the time in these testing times to leave a review which selfishly benefits me directly but hopefully gives others confidence, it means so much.
Thank you, Lisa
False advertising. Be wary of receiving a different product to what's advertised.
I ordered a faux Orchid. When received the box was smashed & the orchid looked like it had been thrown into it without care or any additional wrapping to keep the petals safe etc. At a cost of £79 & £6.95 p&p it wasn't exactly cheap but to make matters worse it was nothing like the photos advertising the product. It was smaller too.
When one of the managers suggested the plant could be adjusted by removing the ties & blamed their suppliers for it being smaller too. I felt rather peturbed & disappointed by such attitude.
I also felt that she resented me complaining & wanted me to disappear & so refunded my money without offering the exact product that she advertises.
I've since found the same product online & cheaper. It's also measures as the dimensions advertised - RESULT but not from Cowshedinteriors!
PS: December 27th 2020 - a response from Cowshedinteriors suggests I should read 'positive' reviews. Allow me to remind you that reviews are there as a tool to use to inform other unsuspecting potential customers! I simply would not wish for others to be as disappointed as I was or indeed ripped off!
24 November 2020
Unprompted review
Reply from Cowshed Interiors
We do not find a tit for tat approach to reviews like the one above as useful but we would love for you to view a fraction of our direct reviews and testimonials which are unrequested and unsolicited, that come to us directly from all of our customers.
Hi Lisa, My lovely Giraffe box and shell just arrived – all packed amazingly and in one piece 😊Thank you also for the lovely Christmas decoration – I just love it. I hope you and the family all have an amazing Christmas and manage to get some rest.
I will post some pics on Insta later.
Much love Nicola x December 2020
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Thanks Lisa, We are delighted with our beautiful lampbases. Am thrilled I don’t have to go looking for a shade. Happy Christmas
Elly K. December 2020
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Dear Lisa and Matthew,
Just to let you know the castor arrived on Thursday and was installed yesterday.
Many thanks for your help.
Have a good Christmas and New Year if at all possible.
Tim N. December 2020
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Dear Lisa, Firstly, I wanted to thank you for my recent two orders. Well packed, first class service all round.
DF December 2020
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Thankyou for your help your customer service has been incredible. Will defo use your company again
Merry Christmas xx
JY December 2020
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Thank you so much for an excellent service and I absolutely adore the table.
Sue S. Banbury December 2020
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Lisa, our table lamps arrived yesterday and we are delighted with them.
Thank you for sorting out our requirements. Your help was invaluable.
This has been customer service at its very best. We would recommend you to others, without hesitation.
All the very best.
Chris & Cathy Jones November 2020
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Hi Lisa,
Tray has just been received and is absolutely fantastic.
Thanks again - my Mum is over the moon.
Sam November 2020
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Many, many thanks again lisa, for your fantastic support.
Ann November 2020
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Hi Lisa.
The sheepskin arrived today and you weren’t wrong....it’s gorgeous. Thank you.
Thank you also for handling my mistake so patiently and kindly. It has been a pleasure
to deal with both you and your company and I intend to spread the word as far and as often as I can.
Karen Nov 2020
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Your customer service has been amazing, and is very much appreciated. Thanks so much, and I look forward to hearing from you.
With kind regards,
Morag ~X~ Nov 2020
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I just wanted to say thanks so much for your help with our selection. We ordered the set of 3 vintage bronze tables and we absolutely love them!
I was really impressed with your quick response to my initial enquiry and the photos and information you shared.
Delivery was speedy and the items were packaged amazingly well. All round really great customer service.
Thanks again
Jennie
Nov 2020
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Just wanted to send a little note with a big thanks for your help sourcing our lovely lamp base. It arrived yesterday safely and is a great match!! Also your delivery chap was very pleasant and helpful, you have a lovely business and I will be sure to spread the word and will definitely be buying again!
Amy Oct 2020
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Hi Lisa
Just a big thank you for my lights
So pleased with them.
Just thought I would send you some pics
Thanks again and I look forward to purchasing more items.
Aemar Oct 2020
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Just to say a huge thank you for the beautiful lamp..... shade is perfect and it looks stunning!
I’m so pleased with it!
Lovely to meet your husband and thank you for all your patience, so kind,
Rachel - Oct 2020
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Many thanks for your excellent customer service
Again can I congratulate you on tremendous customer service
Don October 2020
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Dear Lisa,
I've just received my cushions and to say I'm happy is an understatement, they are absolutely beautiful and match perfectly with my interior. Thank so much for all your help, they were definitely worth the wait.
Julie B. Sept 2020
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So chuffed with the sideboards
Just to say I am so chuffed with sideboards and lamp table they are fab and look so expensive and well made for the price
Thanks for your help
Yvonne Aug 2020
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We absolutely love it!
Once I have dressed both I will send you some images x thanks so much.
Emma July 2020
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Service and response times is head and shoulders above everyone else.
Please pass on to the team there how impressed I am with your customer service. To receive confirmation within 2 hours of ordering my light that it has been dispatched is outstanding. I am currently shopping for a new house and have made may purchases, but I can honestly say the service and response times from Cowshed Interiors is head and shoulders above everyone else.
I am excited to see my new light, and very happy to have found your online store.
Emma July 2020
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I just wanted to say how thrilled I am....
Just received delivery of the gold wire mesh pendant light, its absolutely stunning and the quality is excellent quality. Your customer care and delivery service are first class
Sam June 2020
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Absolutely thrilled with our new lamp and bench.
From enquiry to delivery Lisa has been so helpful and has advised with such professionalism. Can't wait to place another order.
Martine L. May 2020
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Wow - that is amazing, thank you so much.
Your company always exceeds expectations. I REALLY appreciate it.
Gabby May 2020
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That is amazing thank you.
I cannot praise your professionalism enough.
Emma W. 24 Feb 2020
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Dear Lisa,
What a lovely personalised and kind email - there are tears in my eyes. Good luck to you all and the future success of your business. Best wishes, Michelle C. 20 March 2020 (Owner of beautiful acorn lamp purchased last year)
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Oh wow my lights arrived and they are amazing!!!
Thanks for your help and for stocking such amazingly cool lights. Kirsty. March 2020
Please feel free to visit our website and look at the pages and pages of additional, similar reviews that customers have felt compelled to tell us.
Perfect. Top quality product and very fast delivery.
Perfect. Item exactly as described and delivered within 48 hours of ordering - wasn’t expecting that! Very, very well packaged and clear instructions about returns. Extremely happy with my purchase and the service received from Cowshed Interiors. Would definitely order from them again.
4 February 2020
Unprompted review
Fantastic customer service
I purchased two lamps for a friend for her Christmas present and one of them arrived with a damaged lampshade. Lisa at Cowshed could not have been more helpful if she tried. She responded immediately to my call and follow up emails even though we were in the middle of the Christmas break and was onto the suppliers the moment they opened in the New Year.
She had the damaged lampshade collected within a couple of days at our convenience and is finding alternatives to suit as the supplier doesn't provide the shades separately.
Great product, superb customer service, would definitely recommend and use them again.
14 January 2020
Unprompted review
I bought a lampshade and base for £189…
I bought a lampshade and base for £189 and paid £8.95 postage. To me, the lamp had a different appearance from the picture on the website (where it appeared a lot more glossy than it actually was). I decided to return the lamp and it cost me nearly £50! Just be careful when buying things from Cowshed as you're on your own if you need to return an item. Other online sites I buy from (including furniture stores) just come and collect an item if you want to return it or provide a returns label and this is the service I have come to expect. I was really disappointed to discover Cowshed Interior's returns policy which I believe is poor customer service.
1 November 2019
Unprompted review
Reply from Cowshed Interiors
Our delivery and returns process is and always has been very transparent and clear on the website. We have many calls about our service and they are answered clearly as we do not wish anyone to be mislead. It is of course difficult for us to know whether or not a customer has read and understood that but we always assist, if asked, as to the best way to return an item if in the unfortunate event it is not suitable. For larger purchases, and when possible, we encourage customers to come and view a more expensive item before purchase. I hope that helps explain a little more clearly.
Wouldn't dream of buying a sheepskin from anywhere else.
Thank you for the photo Lisa the rug looks lovely. Friends always comment on the quality of the rug I already have from you so wouldn't dream of buying a sheepskin from anywhere else so I'm putting in an order online tonight.
Susan November 2019.
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Your service, as ever, is excellent.
Just want to say thank you for finally getting us the sideboard. As you can see it is amazing in our hall. Well worth the wait to get it right. We really appreciate the time you have taken to get this right. What a lovely surprise to get the candle as well. Your service, as ever, is excellent. You may remember the fun we had with the rattan lamps at Xmas! Even the delivery driver couldn’t have been more helpful.
Steve November 2019
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Great service and customer care.
Just to say thank you so much for the extra quick turnaround receiving my tray (it is just what I wanted - lovely) Great service and customer care. Cowshed will be my first port of call for home interiors.
Best regards Jackie. October 2019
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I LOVE them.
Just a quick note to say the Silver Deers have arrived and I LOVE them. They’re amazing and such quick delivery and wonderful customer service.
Thank you so much again.
Elaine October 2019
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Your customer service has been second to none!
Dear Lisa and colleagues,
Huge thanks for resolving the issue so quickly! Your customer service has been second to none! We’re really impressed and would certainly buy from Cowshed again. Even Amazon isn’t as responsive and fast as you have been!!! 5 stars to all involved. Thank you!
Jessica September 2019
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Honestly you guys have been amazing.
Thanks so much for acting so promptly. Honestly you guys have been amazing to purchase from. Its been a pleasure. Ill keep an eye out for new things and will be back for more!
Hannah August 2019
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The packaging was amazing.
The vase arrived – I am thrilled – its beautiful.
The packaging was amazing.
Nicola June 2019
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It’s refreshing to see something different these days.
You have some really beautiful items on your website, it’s refreshing to see something different these days instead of the usual items you find on Wayfair that every household seems to have.
Christina May 2019
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Thanks so much.
No wonder you get such accolades on your website. Thanks so much. Mo, April 2019
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One happy customer.
One happy customer and I am sure I will be ordering more items from you in the future.
Sharon April 2019
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I'm very happy.
Thank for all your help. Everything you’ve helped me with has been just ideal and I'm very happy.
Sarah April 2019
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Fantastic service.
You really are helpful and I have had a fantastic service from you .
It makes a nice change, so thank you.
Sarah - March 2019
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Many thanks for your sterling service.
We have received the lanterns. They are wonderful.
Many thanks for your sterling service.
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The lights are unbelievably perfect.
The lights are unbelievably perfect for this room - size, style and colour could not have been any better. Thank you for your wonderful service.
Rhona Feb 2019
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We love all the items!
Thanks for your email and arranging delivery. We love all the items! My husband is beyond thrilled with the wingback!
Angela Feb 2019
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Super service.
I just wanted to say thank you.
My lamp arrived today. Super service. You were recommended to me by a friend. Now I know why. Its going dark so the lamp is now on!!
Lou Feb 2019
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Your kindness and patience.
Your kindness and patience have been appreciated so much. In a world where customer service isn’t always what it could be, yours has certainly been exceptional and I’d like to thank you sincerely for that.
Jill - Feb 2019
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You guys have been amazing.
Hi Lisa, The shades have arrived and look sensational. You guys have been amazing. Jo, my wife is so pleased. Thank you so much. Hopefully the original shades make it back to you.
We will definitely be using Cowshed again in the future.
Steve - Feb 2019.
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Thank you for you wonderful customer service.
Thank you for you wonderful customer service we will definitely be shopping with Cowshed again.
Elaine and Bob Jan 2019
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Great customer service!
Thank you for your email, I can be available to accept delivery on either Thursday or Friday so either today or tomorrow dispatch is great. Thanks again.
Great customer service!
Caoimhe Jan 2019
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Extra mile with service.
Thank you for a very comprehensive response. Your company really do go the extra mile with service
Steve Jan 2019
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Thank you very much for the great service.
Lisa, just to confirm we have received the lamp and it’s wonderful.
Thank you very much for the great service.
Brian December 2018
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So a big thank you to you.
Hello Lisa,
Just a quick email to say that my Angel Wings have arrived safely. They came this morning, as DPD couldn’t find my house last time, and rescheduled for today.
I think that it’s even more special that I received my angel wings today, as it’s Christmas Eve! :)So a big thank you to you, and all involved, for sorting the ones that came broken.
Helen December 2018
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Very pleased with the quality and the service we have received.
Hi Lisa,
Just wanted to say thanks for your help in sending out our light fitting in time for our electrician to fit to our lounge ceiling .
I’m sure we will be ordering again from Cowshed again ...we are very pleased with the quality and the service we have received.
Many thanks
Caroline & Roger November 2018
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It’s truly lovely!
WOW, the rug so much better then expected, thank you, it’s truly lovely!
Kind Regards
Paulina Nov 2018
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Beautifully packaged thanks to Matthew.
Message for Lisa. Thank you so much for the beautiful oversized pinecone wreath. It arrived yesterday beautifully packaged thanks to Matthew and I only had to reattach 1 large cone, which considering it’s size and fragility was incredible. It is now firmly fixed to our wall with the help of my husband Paul and looks stunning! Thank you also for the very speedy delivery, much appreciated. I really enjoyed our chat on Monday and again thanks for your help. A lovely lady who it is always a pleasure talking to, Cowshed Interiors is a lovely company who has provided many unique and special items for my home at very reasonable and realistic prices. Thank you too for the card enclosed offering me free delivery on my next order, who can ask for more. Many thanks again.
Linda October 2018
Please feel free to visit our website and look at the pages and pages of additional, similar reviews that customers have felt compelled to tell us.
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