Cover My Reviews 

l did not wont to renew .please give my money . thank you. david royce

Bought through compare the market where I can it says my car registration is 2014. Then on their site it somehow changed to 2025 which I didn’t do. Called me to say I had lied and they were going to either have to cancel my policy or I was going to have to pay an extra amount. Scam.

I have had cover for a good few years but have never needed it however recently my car developed a coolant leak very close to home so I carefully drove the car home (less than 2 miles) taking note of the instructions being flashed up on the dashboard. I drove home as the nearest garage was much further away. Home cover was included in my policy but the company refused to provide a service as they said I had driven the car with a "known fault" i.e. the coolant leak and I should have driven instead to a garage to get it fixed (which was too far away!) I complained to the company who did say they were right to refuse to help but they did concede that I had not been trying to obtain an advantage under the policy so they said they would tow the car to the garage. Given their response came nearly a week after the breakdown had happened I had by this time had to pay others to tow my vehicle 10 miles to the nearest dealer who could fix it. In lieu of them towing it in I asked if they would cover the costs I had to pay to get it towed in myself but they ignored my email and 2 chasing emails I sent afterwards. I would be very wary about taking a policy with this company.

They took my payment and I haven't received any email or correspondence giving me my policy number and when you ring because you don't have a policy number they can't help.

Good reminder and all done with minimum effort on my part.

Easy to renew. Fortunately I have never had to use the cover

The young lady who called me was very efficient and explained everything to me clearly. I needed to renew my cover it was all very straightforward.

It was great to be able to get through to a human being, on the phone, and one who proved to be very helpful, to boot. I had all my queries answered efficiently and satisfactorily before deciding to purchase, with confidence.

Reknewed my cover today by phone and the service was excellent.

Didn't have to wait long for the call to be answered. Honored a cheaper quote that we found. Were polite, respectful and clear.

Great service, they called me to let me know my card had expired & renewed the policy there & then.
Jess was lovely, helpful & very friendly

Price was great and easy to do on line .....I am a bit of a dinosaur I managed.really nothing to be negative with

Quick and easy to renew very helpful staff thank you

I hadn't been informed that my policy was due. I just had an email telling me it had been renewed. I didn't want to renew it. I had another policy for a second car for which I had been informed in advance in June and could cancel in plenty of time.

I'm sure the cover is fine, thankfully never actually needed to use it.

However, as others have stated, no online functionality and no way to turn off the auto-renewal. If their emails go into your spam then you'll miss it and, like me, discover you've paid for a policy you don't need. No refund.

Seems a cynical policy designed to ensure exactly this kind of eventuality rather than anything to do with customer service or them wanting to speak to you. Policy cancelled and won't be back.

everything was good, polite helpful

Great service given over the years abd continuing to do so.

Unable to disable auto renewal so ended up having policy even though I wasn't sure i was going to renew it this year. There needs to be an option to turn off auto renewal as there is with other providers. So feel railroaded into having the policy

Never thought I ever break down but like they never say never but I did and I was recovered and on my back home with in the hour