Cover-More Travel Insurance Reviews 

Clear policy documents. Easy to deal with. Fast response to claims

This is our second policy for overseas travel with Covermore and the first time we have had to make a claim. We had planned nearly a month away in Canada and Alaska and a few weeks before our trip I seriously hurt my back and was deemed unfit to fly and we needed to cancel. We were so disappointed and then you worry, as we had heard many terrible stories about travel insurers finding all sorts of loop holes to get out of not paying and it being a long drawn out process but this was not our experience at all. The Covermore staff were so helpful when I rang multiple times to get an understanding of the process, what we needed to do and getting the information to us. The form was quite straightforward to complete. We received our outcome letter that they would cover our trip in full (within the 10 days they advised communication would be by) and then payment came through a few days later. The relief was immense. We are very grateful for it to be sorted so easily.

It was the simplest claim I had to do. Just had to supply all relevant documents and they just did the rest. We always use cover more and will continue every trip.

I had one of the most frustrating and potentially dangerous experiences with this insurer. I was preparing to trek to Everest Base Camp and needed insurance that covered emergency evacuation at high altitudes (up to 5,500m). During my initial call, the agent told me about an “adventure activity pack” that specifically covered this. I specifically asked her to add that in my insurance cover.But she made a mistake to add that in the policy.

So whilst I was trekking in Nepal,I got unwell and needed evacuation.The helicopter company reached out to cover more and they said that evacuation from above 5000m is not covered.So the only option I was left to was walk on the whole trek being sick.Their response time was even longer and they don’t have a free toll free number from overseas.

Now when I made the complaint,they are twisting the fact that I never added the adventure activity pack.This company is pretty dodgy,stay away from them.
Don’t book any insurance and save the hassle.It could have been a nightmare if my situation would have worsened.

This could have easily become a life-threatening situation due to their negligence. I strongly urge others to stay away from this company. Don’t risk your health or safety choose an insurer that’s reliable, transparent, and truly prepared for emergencies.

I have Cover-More Travel Insurance through my credit card. I travel overseas around 5 times a year for holidays, and always take a policy out. Recently, I had to make a claim for expenses incurred where I ended up in the hospital and had to take a helicopter flight when I was discharged, as well as unexpected hotel expenses. The claim process was very simple, and I got confirmation of my claim in about a week. Four days later, my claim was paid. I consider this great service.

CoverMore were awesome to deal. Our international travel policy with Adventure add on for trekking to Everest Base Camp was great value for money and gave us peace of mind for trekking to EBC. We did lodge a claim for cancelled flights which was successful and Ivana at CoverMore was awesome to deal with. Highly Recommend.

The claim process was fair and simple except it took longer (6 months) than I expected but finally it was settled reasonably

I was extremely happy with the service provided by Covermore insurance.
They were very quick with the reimbursement, and paid the full amount that we lost due to flight issues.
I would be happy to recommend them, and will continue to use them for our travels.

Very happy with our Cover-More policy. We have just recently returned from trekking to Everest Base Camp and the Gokyo Lakes in Nepal and I fell ill during the trek and missed the Gokyo Lakes but did make it to Base Camp. Lodged an online claim with Cover-More who promptly processed and approved my claim, money in the bank within a few days of approval, whole process took just over a week, no complaints from me. It helped that I had all the necessary documentation on the initial application.

Cover More customer here. They make it incredibly difficult to make policy changes once you are already overseas. It appears that email is not secure enough, there is no online chat and no toll free international number available. So you have to buy expensive IDD packages to call their Australian number. After literally an hour of transfers, verifications, and questioning, they will make an excuse why the change is not possible. I DO NOT recommend buying travel insurance with Cover More.

As if being stuck in cyclone alfred wasnt bad enough you gatta deal with covermore. Been dealing with covermore since march for cancelled flights. Stuck in qld for 4 days for a family of 4. They r trying to tell me im only entitled for meals of $100 for 4 ppl for 3
4 days under their Delayed flight heading. How is this fair or reasonable? Sent evidance of cancelled flight from airline but they still say it falls under a delay. Help? My sisters insurance has already settled her claim whom was with us also without bs.

Airline cancelled flight, after 4 hours of delays, and booked us on the same flight 24 hours later. As a result, 2 hotel bookings were missed and connecting flights had to be cancelled and rebooked to reach cruise port in time for boarding. On our return, I completed the online claims process with relevant documentation. Claim processed and paid promptly.

I have had a terrible experience with Zurich as an underwriter, and Cover More as an insurer, for my travel insurance. I will stay clear of these companies in the future and urge anyone to strongly consider using them for travel insurance. They have continued to refuse a claim, altering the reason for the decision. I believe this is another example of outrageous behaviour by an insurance company to not pay a claim that is entitled. I have now had to submit a complaint to AFCA in order to resolve this issue.

We had to cancel our 2 week trip to Samoa due to Cyclone Alfred. All of our accommodation was non refundable so l am so glad we had Covermore travel insurance. Our claim was processed quickly. Definitely recommend this cover and I will make sure we have this cover when I rebook our trip and any future trips.

I was covered by Cover-More via my Credit Card. It took several phone calls, emails and complaints to have it resolved. But it took 3 months, yes 3 whole months between claim and receiving the compensation.

Our holidays were recently cancelled due to Cyclone Alfred and Cover.More were wonderful in assisting us. We are very happy with their customr service and the outcome of their assistance. This is the second time in a decade we have had to claim on our annual policy and we just wouldn't be comfortable travelling without Cover.More on our team.

I had a positive outcome with a recent claim and had our cruise tickets and flights refunded as we were unable to go on our holiday due to a medical issue. The claim approval came quickly and email updates kept me informed.

I had a positive (payout!) result, with a two-day turnaround. When I phoned to make sure I was eligible to claim, the phone consultant was very helpful, and explained my options with great clarity.
I’ve used CoverMore to insure my trips for nearly a decade (and never needed to claim,) so it was nice to receive a payment!

Paid $2,500 AUD for international insurance with Cover-More through Flight Center.

My wife was injured in a fall requiring water rescue, medical transfer, hospitalization, doctors care etc.

Cover-More and their accomplice World Travel Protection were contacted on the day of the accident which was four days before departure.

Despite 11 phone calls, 13 emails providing doctors certificates, incident report and medical receipts, Cover-More & World Travel Protection supplied no assistance at all to help my wife travel home safely and comfortably.

Incredibly poor service and total lack of care. Why pay insurance if the company does not provide?

Cover-More were not present in our hours of need, their accomplice World Travel Protection (great name for a probable two person scam operation) went silent. We were strung along for four days that they were going to help to fall silent on our departure day.

I am lucky I was able to deal directly with the airline and pay for a bed on the flight, organise wheel char access and other requirements to get my wife home safely and comfortably. I also paid all out of pocket medical expenses.

What did Cover-Less pay for? NOTHING!!!!

BUYERS BEWARE, I BELIEVE FROM MY EXPERIENCE THEY ARE SCAMMERS.

Use a company that actually provides insurance services and not this company that from my experience behave fraudulently.

Easy access to take out cover in plain and simple language.
Claim procedure also straight forward and approved within two days!!
An exceptional experience in view of general derogatory reputation of the insurance industry.
Will definitely recommend and use Cover-More again.