Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy. Let's hope it will be as easy if we ever need to make a claim!
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See what reviewers are saying
Ridiculous quote for home insurance. Wanted £656 per year for insuring £280k buildings and £20k contents. Other insurers, even on their hoguest level of cover, came in at £300, but most options at £16... See more
Company replied
I needed house insurance. I was contacted on the day as promised which is a good start to any negotiation. He was helpful and patient and explained excesses to me ( I am elderly and not as quick t... See more
Company replied
I had spoken with agents of two major insurers, and was taken back by their lack of knowledge of their policies. I therefore spoke with your agent and was so imprressed with his knowledge, frankly h... See more
Company replied
Company details
Information provided by various external sources
coverbaloo provides comprehensive cover for home and home emergency tailored to suit your needs. Giving you the peace of mind that you've got the right cover so you can enjoy the things that matter.
Contact info
2 Horizon Court, Audax Road, YO30 4RB, York, United Kingdom
- 01904 476098
- help@coverbaloo.co.uk
- coverbaloo.co.uk
4.0
Great
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very user friendly site
Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy.
Let's hope it will be as easy if we ever need to make a claim!
25 May 2026
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Easily understood and fast tracked.
8 December 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
first time using this company
first time using this company
first time using this company . recommended by my LPG gas company Northern Energy . Well after me waiting in from 11 to 3 pm for an engineer to come . we have no hot water and didn't have any heating either . The engineer never turned up no contact nothing . so went on the chat and she was as slow as a snail I had to keep asking if she still there . apparently the engineer cancelled the appointment . she was supposed to ring me with another appointment and I am still waiting. disgusting absolutely disgusting . my Husband has a heart condition and we are both over a certain age . will be reporting to the my gas company what a rubbish company they have put me onto coverbaloo. Coverbaloo do not reply telling me its 'preferred management solutions ' fault and not yours . I am afraid that you are the company that use them and I have my insurance cover with YOU !!!! absolute rubbish companies the pair of you UPDATE. They never bothered to contact me after the engineer didn’t arrive so I had to contact them again . So it was rearranged for that same day but between 5 and 9 pm and AGAIN never turned up no contact from them at all !!!! They said they would re arrange after I went on the chat it’s now the next day and no contact to make another appointment!! I cannot believe the way we have been treated !!!!
………………..
In answer to your reply the engineer did NOT come the next day ! He is due to bring a part to fix it today …… let’s see if he actually turns up !!
3 November 2025
Unprompted review
Reply from coverbaloo
Hi Chantal
Firstly I would like to apologise for the service you have received on this occasion. This is not the standard that our claims handler, Preferred Management Solutions, usually achieve. We have escalated this to management at PMS to handle your complaint, meanwhile as I understand it the engineer came out the next day to you to resolve the issue.
Regards
Adam
Won’t even give me a quote because of…
Won’t even give me a quote because of my postcode
30 September 2025
Unprompted review
Reply from coverbaloo
I've been unable to find any record of a quote with the details that you've provided here, but apologies if we were unable to offer you a quote on this occasion. There could be many reasons why this may be the case, but I'm afraid we wouldn't be able to provide further details on this as this is determined by the underwriters of the product.
No quote
Can’t even get a quote due to a our postcode. Very puzzled as to why.
30 August 2025
Unprompted review
Reply from coverbaloo
I've been unable to find any record of a quote with the details that you've provided here, but apologies if we were unable to offer you a quote on this occasion. There could be many reasons why this may be the case, but I'm afraid we wouldn't be able to provide further details on this as this is determined by the underwriters of the product.
web site easy to understand and happy…
web site easy to understand and happy to support efforts of Northern energy
19 May 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Clear information from Coverbalo
I have just purchased Coverbaloo Home Emergency Insurance on line so have not yet made a claim. The covering paperwork arrived promptly and clearly states what is and what isn’t covered and how to make an urgent call or a claim.
17 March 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Moving from another provider.
Straight forward changing to the new tariff from another Supplier.
16 February 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Contact experience
Contact experience
My contact with the advisor was detailed and precise in information enabling me to decide to take up the policy.
30 January 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
easy to sort,quick to complete,good…
Easy to sort,quick to complete,good communication. I now hope it works well if I need it!!
16 January 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Helpful phone call
20 January 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
excellent customer care
14 January 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Positive experience
Easy process to take out the policy and helpful staff when I needed to check some points.
9 January 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Simple and easy to use - definitely recommend.
The online process was simple and straightforward compared to other sites. I received a quote instantly and was satisfied with the no frills policy I took up. Payment arrangements were also very easy.
7 January 2025
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
I was satisfied with what I was getting…
I was satisfied with what I was getting from Northern Energy. My main interest was boiler cover. I think my problem was finding my way through the application when i needed to sort out what I needed and I went down the Wong avenue before I latched on to the discount.
4 December 2024
Reply from coverbaloo
Hi Ian
Thanks for leaving us a review. The only record I can see of you contacting us was over live chat to ask for help in applying for your policy, which we responded to and you ended the conversation, later going on to buy a policy including your Northern Energy discount. If there were any other issues please let us know, but I'm sorry you felt this wasn't a good experience.
Regards
Adam
The online chat facility did not answer…
The online chat facility did not answer the questions that I asked
3 December 2024
Reply from coverbaloo
Hi Malcom
Thank you for leaving us a review. I'm unsure what you're referring to in your review here though, as from the chat logs that I can see we did answer all the questions you had about our Home Emergency product. If you have any issues or questions in the future then please feel free to give us a call instead.
Thanks
Adam
Hopeless
I do not think you have any idea on what you are trying to do, you are inconsistent and contradictory.
2 December 2024
Reply from coverbaloo
Hi Ropbert
I’m sorry that you appear to have had a bad experience on this occasion, though I can’t determine any information from your review on what has actually gone wrong. We don’t have any note of you contacting us about your policy with us, so I suspect your issue may instead be related to the company who provide boiler services for us, Preferred Management Solutions. I have been made aware of an issue where they had not updated the price on the website for an oil boiler service, and this is currently being fixed.
Regards
Adam
Recommend by our oil delivery company
Recommend by our oil delivery company
And after paying for a service appt they tell me they don’t service oil boilers
Ridiculous
6 December 2024
Reply from coverbaloo
Hi Peter
Sorry that you didn’t have a good experience on this occasion. Your review doesn’t actually relate to coverbaloo, as boiler services are provided by a different company - Preferred Management Solutions. I can confirm though that your statement is incorrect. They do offer boiler servicing for oil boilers, but it's at a different price to the servicing for gas boilers. The issue was that they had not updated their website with this new information prior to you making a payment, so my apologies for this. They are resolving this issue currently, but services for oil boilers are still available to be booked by phone.
Regards
Adam
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