The company responded promptly to our claim. A survey of our property was required to effect repairs to a damaged water main. They appointed someone to assess the situation which was done quickly with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Taff today who has rescued my case! After weeks of waiting for answers, Taff simply checked the record and confirmed the outcome, both on the phone and by email. He was extremely knowle... See more
Company replied
I had what I considered a relatively minor and straightforward claim. Freezer gave up the ghost and a fair amount of food/contents could not be salvaged. An 'excess' amount needed to be taken off my c... See more
Company replied
Annabelle was pleasant, professional and helpful What was equally important was that she guided me, a 79 year old self confessed UT Luddite, through the DVLA processes Your training must be good - a... See more
Company replied
Company details
Written by the company
We’re the UK arm of the Covéa Group – one of Europe’s leading insurance and reinsurance providers. From protecting family homes and cars to safeguarding businesses, we deliver a full range of insurance products backed by the financial strength of Covéa and our award-winning claims service. We’ve been trusted in the UK for over 60 years and we’re proud to be consistently recognised by brokers and customers alike: 5-star rated in Personal Lines, Insurance Times “Customer Champion of the Year,” and ICS ServiceMark with Distinction. Our purpose is simple: to protect people when the worst happens — and to put things right, fast.
Contact info
A&B Mills, Dean Clough, Halifax, United Kingdom
- social@coveainsurance.co.uk
- coveainsurance.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Taff was patient & kind
Taff was patient & kind. He allowed me to explain the situation in full
8 June 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thanks for taking the time to leave a review. I'm glad Taff was able to help. Kind regards, Lauren.
After arriving back from Wales my wife…
After arriving back from Wales my wife parked the car on the street , I decided to get it closer to the front door, so I reversed across the grass very slowly trying to avoid the dustbin unfortunately as I approached the garden fence I accidentally pressed the accelerator, crashing through the fence and smashing the concrete bunker behind and hitting the bin.
5 June 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thank you for taking the time to leave a review. Kind regards, Lauren.
Reply from Covéa Insurance plc
Good morning Eileen, thank you for taking the time to leave a review for Alexandra. I'm glad she was able to help you. Kind regards, Lauren.
Good speedy service polite personal on…
Good speedy service polite personal on the line .
5 June 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Mr Longman, thank you for taking the time to leave a review. Kind regards, Lauren.
Answered phone quickly
Answered phone quickly, easy to sort. Information given was clear. Taff was very helpful
5 June 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Keith, thanks for taking the time to leave a review, I'm glad Taff was able to help. Kind regards, Lauren.
Reply from Covéa Insurance plc
Hi Ian, thank you for leaving feedback about Eve, I'm glad she was able to help. Kind regards, Lauren.
Although the company had software…
Although the company had software issues on initial contact, I was contacted early the following day to complete claim. This was done quickly and seamlessly.
5 June 2026
Unprompted review
Reply from Covéa Insurance plc
Hi, thank you for taking the time to leave a review. I'm sorry to hear about the issues you experienced when contacting us, but glad the team have got things back on track. Kind regards, Lauren.
Helpful and clear
Helpful and clear while gathering information for claim
5 June 2026
Unprompted review
Reply from Covéa Insurance plc
Hi, thank you for taking the time to leave a review. I'm glad to hear the team were able to help. Kind regards, Lauren.
Reply from Covéa Insurance plc
Good morning Rebecca, thank you for taking the time to give feedback, I'm glad the team were able to help. Kind regards, Lauren.
Convinced me to let them support my…
Convinced me to let them support my motor claim and promised thw world ,only to drop my case 2 weeks in without and clear explanation, leading to me having to go back to my own insurance, wasted two weeks and time and money ,they act as though they are the third party insurance and there not ,unprofessional and cannot be trusted ,take my advice and stay well clear
20 May 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, I'm sorry to hear that you're unhappy with your experience. If you would like to discuss this further, please email us at Customer.Relations@coveainsurance.co.uk and include your full name, vehicle registration and any reference you have so we can locate your file. Kind regards, Lauren.
Very efficiently dealt with
4 June 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Martin, thanks for your feedback, we appreciate it. Kind regards, Lauren.
Once the claim had been placed by my…
Once the claim had been placed by my Insurance Broker, Covea were informed and it was a seamless experience, with a very efficient service. Settlement was within a few weeks.
I would especially like to mention Assyl Houali, who was the handler of my claim.
4 June 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Simon, thank you for taking the time to leave a review. I'm glad Assyl was able to help with your claim. Kind regards, Lauren.
Allen Accident 29 May 26
Taff was very helpful and too me through the claims process in a professional manner. I felt very assured that the claim would be sorted out. Highly recommended.
4 June 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Martyn, thank you for taking the time to leave a review, I'm glad to hear Taff was able to help you with your claim. Kind regards, Lauren.
Our AA insurance was with Covea and the service was excellent
Eve was very precise in going through all the factual details and clearly explained the next steps of our claim. Her efficiency and professional but friendly manner were a credit to her and the company. Thank you.
4 June 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Sylvia, thank you for taking the time to leave a review about Eve. I'm glad she was able to help you. Kind regards, Lauren.
Most efficient handler I have dealt…
Most efficient handler I have dealt with up to now, cheerful, informative and a pleasure to deal with
3 June 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Mr Moran, thank you for taking the time to leave a review. I'm glad we could help. Kind regards, Lauren.
Reply from Covéa Insurance plc
Hi Helen, thanks for taking the time to leave a review. I'm glad the team were able to help. Kind regards, Lauren.
The experience I had with this company…
The experience I had with this company and the person I spoke to regarding my clain was straight forward and quick and clear to understand.
2 June 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Zita, thank you for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
More than happy with the lady that was…
More than happy with the lady that was on the call to me, Salma thank you very much for all your help. Kind regards should be the employee of the month give her a raise.
2 June 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Sophia, thank you for taking the time to leave a review about Salma. I'm glad she was able to help you today. Kind regards, Lauren.
A polite and helpful individual that…
A polite and helpful individual that made a tedious procedure more acceptable.
2 June 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Ian, thank you for taking the time to leave a review. I'm glad to hear the team were able to help. Kind regards, Lauren.
So far, so good …
Millie was really helpful in completing the first part of the claim and explained everything clearly.
1 June 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Naomi, thank you for leaving a review, I'm glad Millie was able to help with the start of your claim. Kind regards, Lauren.
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