CovaU Energy Reviews 

Prompt and efficient, I couldn’t want better attention to my queries. Setup was relatively straightforward and pain free. Now looking forward to smooth sailing.

I made a mistake transferring away from CovaU. I was going to lose some credits that I had accumulated whilst a customer. Jessie from retention pointed out what would happen and negotiated a better outcome. Thankyou Jessie. This worked out better for me and for CovaU.

Great customer service and help with offering better discounts and deals

14JULY2026, team member John , is very polite on the phone, he is well-trained, professional, his proactive action, resolved my request in few minutes , I’m very happy on the experience, K S Yu 👍👍😀😀

It was good to talk to jd he really helped me to solve my problem thank you.

Very helpful and lovely interaction.
Highly recommended

Great customer service. Was able to sort out my account easily once I got assigned a goot person to help me out over the phone. Only needed 2 transfers, which seems to be the norm now days.

There was a bit of a misunderstanding initially with our account, but customer service helped us resolved and was very kind in the process. Very important to have helpful customer support.

I had my first plan with CovaU energy. Guillia ine of the sales representative gave us the best price for our energy and made us very happy with her customer service and how professional she was throughout the process. Big ups to the team.

Best customer care service.

Re Call Reference Number SF05508592:
Today I spoke with a young woman who gave me excellent Customer Service. She was very patient with all my questions and she was a very good listener.
Thank you.

Very efficient and polite customer service

Very helpful and listened to what I was after.
And also Australian owned!

Had a great experience speaking with the support team about my smart meter upgrade. The representative was incredibly helpful, polite, and resolved my concerns quickly. Great customer service!

Great support to find and connect an electricity plan.

Fast, concise and effective

My phone enquiry was answered promptly and the representative was extremely helpful and explained the plan I was enquiring about. The rates are very competitive and I have signed up.

We found the process of changing our electricity provider very fast and easy. The phone was answered quickly and the phone consultant was very patient and helpful.
Margaret and David

Jelly was so helpful and friendly and answered all of my questions. Thank you Jelly.