Cousinsbeds Reviews 

43
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort, superior craftsmanship, and high quality of the organic materials used in the custom-made mattresses. Many people also highlight the remarkably helpful, professional, and prompt guidance provided by the team when selecting ideal products for their homes. Buyers often describe waking up well-rested and experiencing wonderful nights of sleep. However, some customers also noted that they encountered minor mix-ups or unexpected delivery issues when receiving their new orders. Despite these occasional setbacks, reviewers genuinely appreciated how quickly and kindly support staff resolved every problem to ensure complete satisfaction.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the chemical-free, organic... See more

Quality

Reviewers mention positive feedback about quality, consistently highlighting the exceptional craftsmanship... See more

Staff

Customers consistently note positive experiences with staff, frequently praising the owner and team for being... See more

Service

Clients share satisfaction regarding the service, frequently praising responsive communication, expert... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick arrival times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called the number for advice both when ordering our own mattresses & again today, when ordering for our daughter. Each time, Stephen the owner called back - instant, friendly and helpful. So pleased w... See more

Rated 5 out of 5 stars

We wanted a chemical free organic mattress and decided on choosing Organic Matts. We initially choose a king Air3000 but a slight mix up with the delivery bought us a 2000 which was not deep e... See more

Rated 5 out of 5 stars

The bed you did not know you needed! We spent about 3 months researching natural fabric beds and deliberating what bed to get. After speaking to Steve about what they do, we went with Cousinsbe... See more

Rated 5 out of 5 stars

Steve was super helpful with helping me choose the best mattress for us. He's also been very responsive to any meaasages/ questions we've had before and after purchasing. Although, originally it... See more


Company details

Written by the company

Bed and mattress company delivering across Europe including France Spain & Portugal luxury British Handmade Beds & Mattresses


Contact info

4.8

Excellent

TrustScore 5 out of 5

43 reviews

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No recent history of asking for reviews

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4.8

All reviews

(43)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

It was the greatest experience

It was the greatest experience! Our chat with manager (I don't remember his name unfortunately) was fulfilled. I received my bed and mattress in time. No extra fees and the mattress is very comfy and good quality 👌. Thank you very much!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

It was great to see Cousins were now…

It was great to see Cousins were now delivering to France as I’ve had their beds before. Delivery only took 8 days from place of order and Shaun & Scott who delivered to me in Limoges were quality and set everything up and took away all the packing materials: As for the Onyx Bed it’s soooo comfortable and we love it !

20 December 2024
Unprompted review
Show reviews in all languages. (43 reviews)

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