Courier Exchange Reviews 

Reply from Courier Exchange

Apr 30, 2026

Good afternoon Alex,

Thank you for taking the time to share such a detailed and balanced review. We genuinely appreciate you acknowledging the level of support you’ve received from our team, and we’re sorry to hear that the broader experience of the platform hasn’t met your expectations.

We wanted to confirm that our Customer Experience Manager did attempt to contact you following your review, both by phone (with a voicemail left) and by email, as we were keen to discuss your feedback properly and understand your perspective in more detail. Unfortunately, we haven’t been able to connect with you so far, but the invitation to talk remains open should you wish to do so.

In relation to the points you’ve raised, Courier Exchange operates as an open marketplace, meaning rates and availability are ultimately driven by real market conditions rather than fixed guarantees. The figures discussed during sign‑up are intended to provide an indication based on averages and historic data, but actual outcomes can vary significantly depending on routes covered, vehicle type, quoting strategy, payment terms filtered, and the partners chosen to work with. We fully understand that this can feel very different to expectations if market conditions shift or if unsuitable work is understandably filtered out.

We also appreciate the concern around pricing and value. Subscription costs are set to reflect ongoing investment in the platform, including compliance, security, support, and development. That said, we recognise that perceived value will differ from member to member, especially when weighing costs against the types of work available at any given time.

Your point around low‑priced loads is also understood. Members always retain full control over which jobs they quote for, and most experienced users avoid work that doesn’t meet their commercial requirements by filtering by rate, payment terms, and member feedback. This is also where proactive relationship‑building comes into play, with many members choosing to work repeatedly with trusted partners over time to create more consistent, sustainable work.

We’d also like to share some context from a review of your recent profile activity and usage. Your performance has shown positive momentum over the past few months, with a recent slowdown in the last 30 days, which is why it would be really useful to understand what has changed and where we may be able to better support you going forward.

We’d genuinely welcome the chance to go through your experience, look at your recent activity, and provide context or guidance where possible. If you’re open to it, please feel free to reply to the email sent or let us know a convenient time to speak.
Thank you again for taking the time to share your feedback after nearly two years on the platform.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 23, 2026

Good afternoon Kevin,

Thank you for sharing your feedback. We’re very sorry to read how difficult this experience has been for you, and we understand why this situation has caused significant frustration and distress. This is certainly not the experience we want any member to have.

Your concerns have been actively managed and escalated internally. There is a current support ticket open, and you have been in ongoing contact with members of our support and support management teams, as well as our technical teams, who have been reviewing the issues raised and working through them with you.

Following an internal review by senior management, a formal resolution pathway was agreed, and you were provided with clear options. As confirmed, a refund has been approved and processed in line with this review, and this was communicated to you directly by our Customer Support Management team. We understand that you have raised questions around this outcome, and those queries are currently being reviewed by our internal teams.

Please rest assured that the ticket remains open, and we will continue to be in contact with you to address any outstanding questions or provide further updates. If you have any queries in the meantime, we kindly ask that you respond directly to the existing ticket or to any correspondence you have received from our support management team so everything can be handled within the same case. We will continue working towards a clear and appropriate resolution as part of this ongoing review.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 24, 2026

Good morning William,

Thank you for sharing your feedback. We’re delighted to hear that you found the service easy to navigate and the applications straightforward to use. Creating a clean and user‑friendly experience is something we work hard on, so it’s great to know this came through clearly.

A special thank you for recognising Shaun Dsouza from our onboarding team. His polite, professional approach and commitment to supporting members at every step are qualities we value highly, and your comments will mean a great deal to him.

We really appreciate you taking the time to leave this review and wish you every success as you continue using the platform. If you need any further support, the team is always here to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 24, 2026

Good morning Zigmars,

Thank you very much for taking the time to share your feedback. We’re really pleased to hear that Patrick from our onboarding team was extremely helpful and patient throughout your interaction. Guiding new members step by step, explaining everything clearly, and making the process calm and stress‑free is exactly what the onboarding team aims to deliver.

Your appreciation will mean a great deal to Patrick, and it’s great to know his support helped you complete everything with confidence and ease.

If you need any further assistance as you continue using the platform, the onboarding team is always here to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 22, 2026

Good afternoon Stefan,

Thank you for taking the time to leave such a detailed review. We recognise that you’ve raised a number of important points, and we want to approach this response in all transparency.

With the limited information provided, we’ve been unable to locate an active account associated with your name. Our records indicate that there has been no active membership or platform activity since 2023. We would genuinely welcome the opportunity to look into this further if you’re able to contact our support team directly and provide your Member ID so we can review the relevant details properly.

Courier Exchange operates as an open marketplace, where members have full control over which jobs they quote for, the rates they submit, and the payment terms they are prepared to accept. Many current members rely solely on the Exchange as a consistent source of income, achieving this through proactive engagement, selective quoting, filtering by payment terms, and building ongoing relationships with reliable trading partners. The tools available today are far more robust than they were several years ago and are designed to support this approach.

We also acknowledge that workload can fluctuate at different times of the year. This reflects wider market conditions within the logistics industry rather than platform manipulation. We appreciate that market conditions can be challenging and that success on the platform requires careful use, experience, and active involvement. For members who engage proactively and utilise the available safeguards, the platform can and does deliver sustainable outcomes, as demonstrated by many active users today.

If you believe there is more context we should be aware of, or if this review relates to a specific account, we would genuinely welcome the opportunity to look into it further. Please contact our support team with your Member ID, and we’ll be happy to review the details and discuss this directly.

Kind regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 24, 2026

Good morning Craig,

Thank you for taking the time to share such a positive review. We’re delighted to hear that your experience with Shaun from our onboarding team was such a strong one and that the level of detail he went into helped you feel confident and ready to get started.

Making sure new members fully understand what’s needed to get up and running is something Shaun really prides himself on, so it’s great to know that his support went above and beyond and answered all your questions along the way. Hearing that seeing the app in real time confirmed it was the right fit for your transport company is especially encouraging.

We really appreciate your feedback and wish you every success as you continue your journey on the platform. If you need anything further, the team is always here to support you.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 20, 2026

Good afternoon Stl,

Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear that your conversation with Shaun Dsouza from our onboarding team was so helpful and informative. Taking the time to go through account settings in detail and answering questions clearly is a key part of helping members feel confident using the platform, so it’s great to know that Shaun delivered that level of support.

We truly appreciate you sharing your experience, and we’ll be sure to pass your kind words on to Shaun. If you need any further guidance or assistance in the future, please don’t hesitate to reach out.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 20, 2026

Good afternoon Abbas,

Thank you for taking the time to leave your review. We’re really pleased to hear that Shaun from our onboarding team was able to help you set up your account and make the experience an easy and positive one. Getting things right at the start is important, and it’s great to know that Shaun’s support helped make the process smooth and straightforward.

We appreciate you sharing your feedback, and if you need any further help as you continue using the platform, the team is always here to support you.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 24, 2026

Good morning Phil,

Thank you for taking the time to leave your review. We’re sorry this was your perception, as it’s not reflective of how we aim to engage with people who register interest in Courier Exchange.

We’ve reviewed the interaction and can confirm that contact followed a registration of interest and was limited to standard application follow‑up. Once it was confirmed that you were no longer interested, no further calls were made. In addition, email opt‑out preferences were respected and no further emails were sent.

Our outreach only takes place where there is a clear indication of interest and is limited to discussing the application itself. We do not continue contact once someone confirms they do not wish to proceed.

In terms of pricing, Courier Exchange is a paid membership platform for professional couriers and hauliers. Pricing is shared transparently upfront, with no obligation to join.

We hope this provides clarity and reassurance around how we communicate.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 20, 2026

Good afternoon KCN Couriers,

Thank you for sharing your feedback. We’re delighted to hear that Omar Faheem from our onboarding team took the time to explain everything in such clear and detailed way that you felt fully confident using the platform and its features. That level of clarity and communication is exactly what we aim to provide to every new member.

Your kind words are greatly appreciated and will be passed on to Omar. If you need any further guidance as you continue using the Exchange, please feel free to reach out.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 16, 2026

Good afternoon Ramona,

Thank you for taking the time to leave your feedback. We’re really pleased to hear that Anna from our onboarding team was able to step in and sort the issue for you straight away. Acting quickly and getting things resolved without fuss is something Anna does extremely well, so your comment will mean a lot to her.

We appreciate you sharing your experience, and if you need any further help as you continue using the platform, please feel free to reach out.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 16, 2026

Good afternoon Ahmad,

Thank you for your kind review. We’re really glad to hear that you found the support helpful and that Francis from our onboarding team was able to assist you effectively. Sometimes a simple conversation and clear guidance can make all the difference, so it’s great to know his support helped you move forward smoothly.

We appreciate you taking the time to share your experience, and if you ever need further help or have questions along the way, we’re always here to support you.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 16, 2026

Good afternoon Abdullah,

Thank you for taking the time to share your experience. We’re really pleased to hear that Frankie from our onboarding team guided you through the start of your journey and helped make everything clearer and easier to understand. Getting that early clarity can make a big difference, so it’s great to know his support helped you feel more confident moving forward.

Your appreciation is genuinely valued, and we’ll be sure to pass your kind words on to Frankie. If you ever need further guidance as you continue using the Exchange, the team is always on hand to help.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 20, 2026

Good afternoon Jaroslaw,

Thank you again for taking the time to raise your concerns and for continuing to engage with us in a constructive manner. We appreciate the points you have made and fully understand why this matter is important, particularly given your commitment to operating compliantly.

We would like to acknowledge that our Risk and Compliance Manager spoke with you on Friday 17th April, reviewed the situation in detail, and provided reassurance around how these cases are handled. As discussed during that call, scenarios of this nature are always reviewed on a case‑by‑case basis, and the matters you have previously raised have been investigated and addressed by the compliance team where appropriate.

We operate strict rules and controls to ensure fair use of the platform. Any attempt to misuse platform settings is taken seriously, and action is taken where behaviour is found to be non‑compliant. In relation to this specific issue, we can also confirm that it has already been escalated internally, and our development team is actively working on a solution to prevent this type of misuse going forward.

We value feedback from compliant operators such as yourself, and your engagement helps us strengthen the safeguards we have in place. Please continue to report any further concerns you feel require review so they can be assessed by the appropriate team.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 16, 2026

Good afternoon Alexandru,

Thank you for your feedback. We’re pleased to hear that you had a positive experience and found the explanations simple and clear.

Francis from our onboarding team takes pride in keeping things straightforward and professional, so it’s great to know his approach helped you understand the platform with ease.

We appreciate you taking the time to share your experience, and if you need any further support as you continue using the Exchange, please feel free to get in touch.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 16, 2026

Good afternoon Sage,

Thank you for sharing such a thoughtful review. Starting out as a courier can feel overwhelming, so it’s great to hear that you felt supported and guided step by step during those early stages. We’re especially pleased to know that Patrick from our onboarding team took the time to explain things clearly, answered your questions patiently, and supported you with professionalism and respect throughout the process.

Helping new members build confidence and understanding from the very beginning is exactly what our onboarding team strives to do, and your feedback really reflects that effort.

We truly appreciate you taking the time to share your experience and wish you every success as you continue your journey.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Updated Apr 14, 2026

Good morning Robson,

Thank you for taking the time to share your feedback. We’re really glad to hear that Kyle Birch, along with Patrick from our onboarding team, were able to step in and resolve your issue quickly. It’s great to know their teamwork and hands‑on approach helped get things sorted without delay.

We appreciate you highlighting their support, and we’ll be sure to pass your kind words on to both of them.

If you need anything further as you continue using the platform, please don’t hesitate to reach out.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 14, 2026

Good afternoon Gabriel,

Thank you for taking the time to share such an honest and reflective review. We really appreciate you being open about the challenges you faced at the beginning, as we know those early stages can be the toughest and often the most uncertain.

It’s great to hear that things have turned a corner for you and that your persistence, learning, and adjustments are now paying off. Completing over 30 jobs and securing multi‑day work at strong daily rates is a fantastic achievement, especially after a difficult start. Your experience highlights an important reality: building momentum takes time, patience, and a willingness to adapt strategies as confidence and experience grow.

Your advice around quoting carefully, asking the right questions, choosing who to work with, and gradually building strong relationships is valuable and mirrors the journey many successful members go through. We’re especially pleased to hear that the platform is now providing consistent work and opening up wider opportunities for you beyond the Exchange.

Thank you again for sharing your journey. Stories like yours are incredibly meaningful, and we wish you continued success as you build on this progress.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 14, 2026

Good afternoon Shazad,

Thank you for taking the time to share your feedback. We’re genuinely sorry to read your review, as this is not the experience we want any member to have.

Following your comments, our Senior Customer Experience Manager did speak with you directly to better understand your concerns and review your usage of the platform in detail. During that conversation, we went through how to analyse member profiles before quoting, including reviewing feedback, job history, and usage patterns, so that informed decisions can be made about who to work with. Every member has full control over which jobs they quote for and which partners they choose to work with.

As discussed, you have already made back almost 70% of your investment, winning over 50 jobs in 2 months and building feedback on the platform. This shows that there has been positive traction, and from our review it was clear that you were utilising many of the tools available, with further opportunities still available to build on that progress.

We completely appreciate that running a courier business comes with challenges, and success can depend on several factors including quoting strategy, routes accepted, operating costs, and the level of engagement on the platform. Our team was, and still is, willing to continue supporting you moving forward to help you unlock the remaining potential we identified during our discussion.

We truly value the time spent speaking with you and appreciate your openness during that conversation. Should you decide to re‑engage with the platform or wish to discuss this further, our team remains available to support you.

Kind Regards
The Courier Exchange Team

Reply from Courier Exchange

Apr 14, 2026

Good afternoon Veni,

Thank you for your kind message. We’re really pleased to hear that you had a positive support experience and that Anna from our onboarding team was able to help you along the way.

Taking the time to support members clearly and effectively is something Anna does with real care, so your thanks will mean a lot to her.
We appreciate you sharing your feedback, and if you need any further guidance as you continue using the platform, we’re always here to help.

Kind Regards
The Courier Exchange Team