Courier Exchange Reviews 

Reply from Courier Exchange

May 11, 2026

Good afternoon Adina,

Thank you for taking the time to share your feedback and additional information.

After reviewing our records, we can confirm that there has never been an active membership or paid subscription associated with your details. The only contact we can identify is an introductory sales call, during which no payment was taken and no subscription was activated.

Regarding pricing, our platform is positioned as a high‑end professional solution. It offers a broad range of advanced functionalities designed for businesses that require reliability, compliance support, operational tools, continual platform development, and dedicated customer service. Our subscription fees reflect the scope, quality, and level of service provided to our customers.

With respect to Trustpilot reviews, we do not pay for reviews and we do not use automated or fake reviews. Some customers choose to leave feedback only once, which can result in reviewer profiles showing a single review. All reviews published on Trustpilot are subject to Trustpilot’s own moderation and review process before being made public.

If you believe there has been a misunderstanding or would like further clarification, please reach out to our Sales or Customer Support teams and we will be more than happy to assist.

Kind regards
The Courier Exchange Team

Reply from Courier Exchange

May 11, 2026

Good afternoon Zain,

Thank you for taking the time to leave your review. We’re really pleased to hear that you received very good service and that Patrick Kupas from our onboarding team made such a positive impression. Being a clear guide and supporting members through the process is exactly what we aim for, and it’s great to know Patrick delivered that experience for you.

We appreciate your kind words, and if you ever need further help or guidance, the team is always here to support you.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 11, 2026

Good afternoon Gagandeep,

Thank you for taking the time to share your experience. We’re really pleased to hear that Francis from our onboarding team provided great customer service and helped you understand how to manage everything on the Courier Exchange app. Clear guidance and practical support are key to getting the most out of the platform, so it’s great to know Francis was able to assist you with that.

We appreciate your feedback, and if you need any further help as you continue using the app, the team is always here to support you.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon Eurocrown Ltd,

Thank you for your kind review. We’re really pleased to hear that you had a positive experience and that Francis Sorenson‑Vaz from our onboarding team was able to help you today. Taking the time to support members clearly and making conversations friendly and informative is something Francis does extremely well.

We appreciate you sharing this feedback and are glad it was nice speaking with him. If you need any further guidance as you continue using the platform, the onboarding team is always happy to assist.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon Riasat,

Thank you for taking the time to leave your review. We’re really pleased to hear that you found the support helpful and that your issue was resolved successfully. Getting problems sorted quickly and efficiently is exactly what we aim for.

We appreciate you sharing your experience, and if you need any further assistance in the future, the team will be more than happy to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon Sana,

Thank you for sharing your feedback with us. We’re delighted to hear that you’ve had such a positive experience and found the team consistently helpful. It’s especially great to know that Patrick from our onboarding team made a strong impression and did a great job supporting you.

Your kind words are much appreciated, and we’ll be sure to pass them on to Patrick. If there’s ever anything else you need, our team is always here to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon Garry,

Thank you for taking the time to leave your review. We’re really pleased to hear that the onboarding process felt smooth and straightforward for you. Getting everything set up clearly and efficiently is exactly what we aim for.

It’s great to know that Sanjay Krishna from our onboarding team supported you from start to finish and helped get your account live with confidence. His hands‑on approach and ongoing support make a real difference, and your feedback will be greatly appreciated.

If you need any further guidance as you continue using the platform, the team is always here to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon,

Thank you for taking the time to leave such a glowing review. We’re absolutely delighted to hear about your experience with William Young from our sales team and the positive impact his support had from the very first conversation.

It’s great to know that William took the time to truly understand your needs, answered every question proactively, and delivered such a smooth and supportive experience throughout. His professionalism, responsiveness, and commitment to looking after our members are qualities we value highly, and your feedback highlights this perfectly.

Your recommendation is greatly appreciated, and we’ll be sure to share your kind words with William. If you need any support moving forward, the team is always here to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon Richard,

Thank you for leaving your review. We’re glad to hear that the information you were given was clear and helpful, and that you were told exactly what you needed to know. Keeping things straightforward and easy to understand is something we value greatly.

If you ever need further clarification or support in the future, please don’t hesitate to get in touch.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon Lajos,

Thank you for taking the time to leave your review. We’re really pleased to hear that Francis Sorenson from our onboarding team was helpful, kind, and supportive during your experience. Providing patient, reassuring support and making members feel comfortable from the start is something Francis takes great pride in.

We truly appreciate your gratitude and kind words, and we’re glad the support you received made a positive difference. If you ever need further assistance, Francis and the team are always here to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon Gurjot,

Thank you for sharing your feedback. We’re really glad to hear that Francis Sorenson‑Vaz from our onboarding team was able to support you so positively as you started the onboarding process. His polite, humble approach and clear guidance are exactly what we aim to provide to help members feel comfortable and confident from the outset.

We appreciate you taking the time to leave this review, and we’re pleased that Francis was able to guide you so well. Should you need any further support moving forward, the onboarding team is always here to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon,

Thank you for taking the time to share your experience. We’re really pleased to hear that your onboarding with Frankie from our onboarding team was excellent and easy to understand. It’s great to know that the steps on the platform were explained clearly and that all of your questions were answered with professionalism and patience.

Helping new members feel confident and supported from the very beginning is exactly what the onboarding process is about, and your feedback reflects that perfectly.

We appreciate you sharing your thoughts, and if you need any further guidance as you continue using the platform, Frankie and the team are always happy to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon,

Thank you for such an enthusiastic review. We’re delighted to hear that your experience was a great one and that Rosey from our onboarding team provided such strong support throughout. Her commitment to helping members and making sure everything is handled properly really does stand out.

Your praise will certainly put a smile on her face, and comments like yours mean a lot to the team. If you ever need assistance again, Rosey and the rest of the team will be more than happy to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Updated Apr 24, 2026

Good afternoon Maria,

Thank you for your kind feedback. We’re really pleased to hear that you received great support from Omar on our onboarding team. Providing clear guidance and a positive customer experience from the very start is exactly what the onboarding process is about, so it’s great to know Omar delivered this for you.

We truly appreciate you taking the time to share this, and if you need any further help as you continue on the platform, the onboarding team is always happy to support you.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 24, 2026

Good afternoon Shahid,

Thank you for sharing your feedback. We’re really pleased to hear that Shaun from our onboarding team provided such good service and took the time to explain everything in detail. Making sure new members feel informed, confident, and well supported from the very start is exactly what Shaun aims to do.

Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Shaun.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 24, 2026

Good morning Syed,

Thank you for taking the time to leave your review. We’re pleased to hear that the process felt easy to follow and that Patrick from our onboarding team was able to support you throughout and guide you clearly at each stage. Helping new members get set up with confidence and clarity is exactly what the onboarding experience is all about.

We really appreciate your kind words about the platform and your encouragement to others who are just getting started. If you ever need any further help as you continue using the Exchange, the team is always here to support you.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 24, 2026

Good morning Dan,

Thank you for sharing such an honest and thoughtful review. It’s great to hear that your experience challenged your initial expectations and that the support you received made such a strong impression.

We’re delighted to know that Francis from our onboarding team has supported you so thoroughly and patiently from the outset. Taking the time to reassure members and provide consistent, dependable support is something Francis is genuinely passionate about, so your kind words about his professionalism and communication will mean a great deal to him.

We really appreciate you taking the time to highlight this experience, and we look forward to continuing to support you as you move forward. If you ever need help or guidance, the team is always here.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

Apr 24, 2026

Good morning Vicky,

Thank you for such an enthusiastic review. We’re thrilled to hear you had such a great experience, and it’s fantastic to know that Shaun from our onboarding team left such a positive impression.

That “wow” moment is exactly what we hope our members feel when they receive clear, supportive help, so your kind words will mean a lot to Shaun.

We really appreciate you taking the time to share this, and if you ever need anything further, the team is always happy to help.

Kind regards,
The Courier Exchange Team

Reply from Courier Exchange

May 7, 2026

Good afternoon Harpreet,

Thank you for taking the time to leave a review. We’re genuinely sorry to see that this has been your impression, as it’s certainly not the experience we want for any member.

We have been able to locate your account, and our team is currently trying to reach you to discuss this in more detail and understand what’s led to your frustration. From an initial review, it appears that your activity and platform usage have been lower than we would normally expect for a new starter, which can naturally have a significant impact on early results and recovery of subscription costs.

This is exactly why we’re keen to speak with you directly, to understand what challenges you’ve faced so far and to see how we can help you make better use of the platform and the tools available. Many members see better early results by being highly proactive in the first few days, logging in regularly, quoting consistently, and actively engaging with the platform. This includes identifying strong load posters in their area, understanding which work fits their operation, and building relationships over time rather than relying on sporadic activity as mentioned to you on your activation demo call. This is exactly where our team focuses support for new starters.

We’d really welcome the opportunity to talk this through properly and try to resolve this with you as soon as possible. Please feel free to respond to our outreach or contact our support team directly so we can assist further.

Kind regards,
The Courier Exchange Team