Countythehomeimprovers Reviews 119

Cody and Carlo were very efficient and quick to problem solve, asking for our help in pointing out any problems. They even gave me a quiet space to do my Zoom class. Thanks guys.

We have just had our window fitted by Simon and we couldn’t be happier. It was a very smooth process from start to finish. I dealt with Mark, Jane, Molly and Steve, they were all great. I couldn’t recommend them enough. From Mr Williams.

Had a Hup built, and contactors they used were great and the Hup technology is fantastic however this Companys Project Management, snag resolution, Customer Care / Service are horrendous. We were conned into signing completion despite being unhappy, with them saying that BNPL deal was expiring and compensation would be manged against final invoice. After over a year trying to get satisfactory resolution we had to give up (hence the late review) We were left with no choice but to backdown and left with a final produce concessed to heck, £1,000 out of pocket and a nasty taste left in the mouth. Plenty of Companies are providing this type of Service, and so do your homework, we have learned this valuable lesson. They did finally write off final invoice (after a year) but we were still left short from extra costs they caused

We had great experience with County windows - installed our bedroom window replacement quickly and it looks exactly as we ordered. Will be used them again and will recommend to friends.

Good sales person who did not pressure. Informed of installation process adequately. 2 installers did excellent job, polite , clean and efficient. Highly recommended

The hup extension is beautiful. The Builders Club tradesmen are brilliant, professional, and polite.
I am not giving a 5 star review because the extension took way longer than the salesman stated. From May to November, just to do an extension, there were delays due to Southern water, but this was only part of it. There was no joined up thinking in the overseeing, poor communication and lack of clarity when payments were due. Even to the point of making the builders pack away the hup, holding it to ransom and taking it away until payment (which could have been at the end of the day), that was a low point for us and the builders, time wasted and very unpleasantly handled. In general it felt like "building by numbers". A lack of vision and joined up thinking, The builders were being to do other jobs which made it drag on for longer. We defintely didn't feel like a priority.

Our French doors were of high quality and were expertly fitted without any delays.

The whole installation experience with County was excellent. Friendly and knowledgeable team who installed quickly, cleanly and with a very high quality finish. The core product itself is also of excellent quality. Absolutely would recommend.

Absolutely do not use this company if you are considering a conservatory/orangerie. They started our project in January 2025 (was meant to be October 2024 but delays on their other projects meant we were pushed back). It is now 1st July 2025 and it still isnt complete. We have no official paperwork, despite emailing the office regarding the recommendations of building control and having a conversation (they disagree with some of BC's recommendations for work they hadnt done), now radio silence. No one is overseeing it, no contact, just half interested apologies when i raise that it is now coming on 7 months for this to be completed and was meant to be 3-4 weeks!!!).
Luckily we have paid the outstanding balance as that isnt done until completion but they clearly have no interest is getting that payment!
There have been a long list of errors including their builders disconnecting a radiator but not telling us so the whole central heating system bled out in winter (not ideal with young children), damage to items around the house which they just left (nothing major and wouldnt have been an issue but total lack of courtesy). Then the floor was fitted which was completely wonky and could roll a marble from one end to the other.....the list goes on.

The positive reviews seem to be for windows and door fitting, now i know why!

Still waiting for someone to attend to review the snags on the build, not heard from anyone for weeks. Unbelievable.

This has also delayed the rest of our home renovation, including kitchen fit as we couldnt secure our fitter so now that cant happen until mid sept.

Recently spoke to one of the chaps involved in the good parts of the project and he/others havent been paid by County for the work they have done so i wonder if that indicates the poor state of affairs of this company.

Avoid like the plague unless you are happy to wait 7 months for a 1 month project (with still no end in sight!!).

Genuinely considering our legal position to withhold the remaining payment and instruct the required works ourselves with a separate contractor as the only decent worker they had has apparently stopped working for them through non payment (third party source so cant be sure this is accurate but itd make sense).

If i could give no stars, i would. Utter shambles. I was trying to be patient but thats long gone now and i feel this review is necessary to avoid others going through this chaos.

We have just had our old fashioned conservatory replaced with a HUP installed by County Home Improvers and the whole process from start to finish was seamless! The whole team were polite, considerate, tidy and efficient and we are delighted with our new room! We couldn't recommend them more highly!

We have just had two first floor windows replaced, in addition to cladding, soffits and facias. We wish to stress that the 5 stars are for the excellent fitters and not for County as an entirety. Simon and Liam were friendly, worked extremely hard, were professional and solution focused ( rectifying the errors of others). They left the site clear and tidy at the end of each day and immaculate at the end of the job. We had requested that they were the fitters for our job as they had impressed us with their work ethic when they replaced two external doors and a window for my mother’s property a few months ago. We say a big thank you to them both and can recommend them with complete confidence.

For the company as a whole we would only give 3 stars. They would benefit from reviewing their customer service, communication, accuracy of start dates etc. We felt that we constantly had to chase sales staff for information. There were wrong or damaged items delivered to both our home and my mother’s. We were chased for the final payment for the work at my mother’s property but had already paid. We were chased by a phone call for interim payments (for our work to commence) but hadn’t received the two invoice emails allegedly sent, because of an error in the email address, made by the accounts department. The products we have purchased are of good quality so if County could improve their customer experience ( by answering emails, returning phone calls with information in a timely manner and when they say that they will, improve their own internal communications etc. ) This recognition on their part, that good communication is what customers seek (and all staff work to the standard of their fitters) then 5 stars would be a given.

Just finished having 9 new windows and frames fitted by Simon & Liam. Extremely professional, polite and friendly. Just got on with the job, and resolved any potential issues as they came across them in an informative manner. Prompt and tidy. Can't fault them or the service from the admin team to be honest! Very happy and our house now looks transformed from old rotten wooden windows to modern, timber-look windows.

2 Exterior doors supplied and fitted. They were ready when County said would be and the fitters that turned up, Kevin & Mitch, just got on with the job with no fuss, and left the site clean and tidy. Excellent great quality doors and an excellent job.

The fitters have been exemplary - this review is for them ! The admin side and ordering has not been straight forward

Excellent company. Great professional fitters. Had a few teething problems but what shows a company apart is their ability to fix it and these guys were responsive. Delighted with our new doors. Lovely quality.

I am so pleased with my new Triple Glazed Evolution Flush windows from County. Not only is the product exceptional quality and looks fantastic, County's installation team Cody & Tyler were a credit to the company and went above and beyond to ensure I was a very satisfied customer! Thanks also to Phil who performed the survey and got everything spot on. Well done to the whole team, We are very happy customers and I'm sure will have some neighbours interested in doing the same!

Been waiting six months for a quote.

Update: seven months later, County the Home Improvers have provided a quote for ONE window (we requested replacement of all windows).

Had aluminium windows installed. Quality is brilliant and the service from start to finish has been fantastic from the first visit to the showroom, house visit, engineer and fitters. Jay and Ash were superb fitting the windows and it was a pleasure having them here and the windows look amazing, thanks very much

We are so pleased with our new windows and doors! The process was smooth running from the off, the fitters (Simon and Liam) were faultless. Polite, tidy and very accommodating of our hectic life style going on as usual around their work for 2 full days!
The work has been finished to and excellent standard and they left the house spotless when they were finished. Thanks guys!

Excellent service. Very helpful, polite, tidy, considerate. There is no aspect of the work or their approach to it that could have been improved.